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Education and Training 📚 🖋 🏫 QC begins and ends with education. [Ishikawa, Introduction to Quality Control] Knowledge is a key ingredient of quality. [Rafael Aguayo, Dr. Deming: The American Who Taught the Japanese about Quality] Quality is the target: education gives people the tools with which to take aim. [The Ernst & Young Quality Improvement Consulting Group Total Quality: An Executive’s Guide for the 1990s] Management will recognize the need for education and retraining when they realize that people are an asset and not an expense. [William Scherkenbach, The Deming Route to Quality and Productivity: Road Maps and Roadblocks]
