Aaron Harris’ Post

One last scare before you join your ghouls and goblins for Halloween night: 👻Don’t leave your customers haunted by bad CX. 👻 A Voice of the Customer (VoC) program is the key to moving beyond simply hearing your customers to genuinely listening – giving them a treat that will last long after the Halloween candy is gone. 🍫 Enter if you dare for more tips on VoC programs: https://ttecd.co/4g0AFBl

In the latest episode of The Supportive, I invite you into my Support Time Machine to visit six of the worst moments in customer service history, to see what happened, why, and what we might do to avoid a repeat... https://lnkd.in/gBgJVcpA

Happy Halloween from Customer Dynamics! There is enough spooky stories to go around, don't let your TCPA compliance be another one! If you need help with contact center compliance or productivity, we've got you covered. We hope you have a happy Halloween and enjoy some treats! #TCPACompliance #Halloween #ContactCenter #ContactCenterSolutions

The desire is REAL! Oh what a night, 2+ hours of “pure gold” is how Peter Smith described last nights Clubhouse call ⭐️ Our topic of discussion: Customer Retention & Loyalty- How do we create it? It was a honor to be a co-host w/ Peter Smith & Jason Reed for this topic. As someone who has centered their career around customer service, this one was near and dear to me. What I absolutely LOVED about last night- was the number of people who not only joined, but actually spoke up- engaged- and shared their desire and passion for taking care of the customer and creating loyalty to the individuals, the company, and the brand- leading to the retention. Together, we shared: * The difference between Loyalty & Retention * Bridging and bonding Sales and Service * Tactics to create dialogue and continue connecting w/the customer * Importance of Onboarding, Hiring and Culture * The role and influence of women serving in our industry, and the female customer * Empowerment of employees to go above and beyond * The power of First impressions and Final impressions AND SO 👏MUCH👏MORE👏 The desire and passion to shift the course of our industry- to serve and do better with and for our customers and employees was alive and powerful 🙌🙌🙌 Shout out to everyone from last night- THANK YOU for making it awesome 😎 #womeninautomotive #customerexperience #customerretention #customerloyalty #smallsteps #focus #shift #coaching #onboarding #takecarofpeople #serve #empowerment #continuedimprovement #kaizen #experience #lead

🎃👻 Halloween is upon us, and while it’s all about spooky surprises, there’s one place customers should never feel a fright: Customer Support! 👻🎃 In customer service, we know that even the smallest “boo!” (like a late response or confusing solution) can haunt a customer’s experience. This Halloween season, let’s focus on turning every interaction into a treat—no tricks here! 🍬💬 Here’s how to avoid the scary side of support and make it magical: 🕸️ Respond Fast: Don’t leave your customers in the dark! Timely responses create trust. 🕯️ Clear Communication: Like a well-lit path through a haunted house, clarity is key to guiding your customers. 🍭 Empathy First: Understand their “why” and offer a solution that feels personal and kind. This Halloween, let’s be the support team customers are happy to reach out to. Because a great support experience should be the sweetest part of their day! 🍬💻 What customer support practices do you rely on to keep things friendly, not frightening? 👇

Happy first day of Spring! Tired of just OK service lately? See what customers are saying about us! @followers #KelcoSupply #funeralsupplies #InfinityCremationUrns #InfinityPetUrns #tuesdaytruth #customerservice #customersatisfaction #wearethereforyou #customerfeedback #CustomerServiceExcellence #funeraldirectors

With Halloween drawing near-𝐄𝐧𝐬𝐮𝐫𝐞 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐝𝐨𝐧’𝐭 𝐜𝐚𝐮𝐬𝐞 𝐘𝐎𝐔 𝐟𝐞𝐚𝐫. 𝐀 𝐥𝐢𝐭𝐭𝐥𝐞 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐝𝐨𝐞𝐬 𝐭𝐡𝐞 𝐭𝐫𝐢𝐜𝐤 - To keep those spooky issues fixed. Just like for Halloween you aim-𝐌𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐦𝐞𝐚𝐧𝐬 𝐬𝐭𝐚𝐲𝐢𝐧𝐠 𝐚𝐡𝐞𝐚𝐝 𝐨𝐟 𝐭𝐡𝐞 𝐠𝐚𝐦𝐞! 🎃 Don’t Let Complaints Haunt Your Organization! 👻 learn more about our solution today! https://lnkd.in/eKx2ubeZ With ArkCase Complaint Management YOU can: - 𝐄𝐧𝐬𝐮𝐫𝐞 𝐀𝐜𝐜𝐞𝐬𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐨𝐧 𝐀𝐧𝐲 𝐃𝐞𝐯𝐢𝐜𝐞 - 𝐓𝐫𝐚𝐜𝐤 𝐂𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐟𝐫𝐨𝐦 𝐒𝐭𝐚𝐫𝐭 𝐭𝐨 𝐅𝐢𝐧𝐢𝐬𝐡 - 𝐊𝐞𝐞𝐩 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐇𝐚𝐩𝐩𝐲 - 𝐆𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞 𝐂𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥𝐢𝐭𝐲 & 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 Whether you’re managing public-sector complaints or addressing issues in private organizations, ArkCase ensures that no complaint turns into a scary monster lurking in the dark. 𝐒𝐨, 𝐥𝐞𝐭 𝐮𝐬 𝐤𝐧𝐨𝐰, 𝐢𝐬 𝐲𝐨𝐮𝐫 𝐚𝐠𝐞𝐧𝐜𝐲 𝐬𝐭𝐫𝐮𝐠𝐠𝐥𝐢𝐧𝐠 𝐭𝐨 𝐦𝐚𝐧𝐚𝐠𝐞 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭𝐥𝐲 𝐰𝐡𝐢𝐥𝐞 𝐦𝐚𝐢𝐧𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧? #ComplaintManagement #HalloweenReady #ArkCaseSolutions #CustomerSatisfaction

Is it still meeting customer expectations or is it creating customer needs in the creative way?

🎃 Check out how ArkCase Complaint Management can help you tackle complaints before they turn into a fright! Learn more about how you can improve efficiency, security, and customer satisfaction with ArkCase: https://lnkd.in/eKx2ubeZ #ArkCaseSolutions #ComplaintManagement #EfficiencyMatters

🔍 Behind the Scenes: Meet Lupe! 🔍 We're thrilled to introduce an insightful interview with Lupe, one of our esteemed front-office team members. Join us as we delve into her perspective on delivering top-notch customer service and learn how her dedication aligns with our commitment to excellence! 🌟 Can you share a memorable experience where you went above and beyond to assist a customer? “Calling a customer and having a pick order ready when a popular product was restocked.” 😊 How do you personalize interactions with customers to make them feel valued and appreciated?  “Greeting them and asking how their day is going. Also asking how business is going and smiling.” #southernicecream #employeespotlight #customerservice