“We’ve screwed ourselves in how we manage reps.” That’s what a CRO at a $100M company told me last week. And he’s not wrong. Here’s the problem: when reps underperform, organizations tend to solve for skill gaps with more tools. But here’s what happens next: 1. Reps are juggling multiple platforms, each with different processes and expectations. 2. There’s no uniform understanding of what activity or, more importantly, productivity looks like. 3. Managers can’t provide consistent direction, and reps are left guessing what success really means. The result? Chaos. Reps are stuck in inefficiency loops, and managers don’t know how to fix it. How are salespeople supposed to thrive when we don’t give them clear direction or a cohesive system to operate within? It’s time for organizations to rethink how they empower their teams. People are your most important asset. The right approach isn’t to throw more tools at the problem—it’s to provide clarity, and data-driven support that lets reps perform at their best. How are you thinking about solving this in 2025?
How am I think about solving this in 2025? Two words. Alysio
Amen! +1
I think the problem will get worse not better?
There are some ways to go to get there. AI is new so very little information on what works well and what does not. More new applications offering new bits of information tend to add to the confusion. Like all new innovations, it will take time and experience until we will have unified tools which will provide a single platform for the most successful method. I suspect another 2-3 years.
A crucial observation. Empowering reps is essential. Clarity over complexity makes sense. How do you envision a future with unified processes?
Since you asked … I’d fire the CRO as this is a blame game excuse. It’s his job to fix this issues. It’s either incompetence to understand how to fix this or doesn’t give a rats ass in accountability to turn the team’s performance.
Love how you’re building towards solving this
Oooh, i like that, less tools and more focus on treaching people how to thrive!
Spot on!
I help early-stage founders build sales systems that work. | Founder @ Battle Tested Sales🛡️ | 2x Founder
1moThe key isn't adding more platforms - it's creating a unified system with clear metrics, usage and expectations