🌐 The Digital Pulse of Today's Tech Support 🌐 Ever wondered how the rapid shifts in technology are redefining the role of IT professionals like us in tech support? My journey as a Service Desk Engineer at AM/NS India Pvt. Ltd. has offered me a front-row seat to these transformations. From handling traditional IT support tasks to embracing remote support operations via i-desk platforms, the evolution is palpable. Here's what I've observed: The shift towards remote problem-solving increases efficiency and allows us to resolve more issues in real-time. There is a growing importance of maintaining Service Level Agreements, emphasizing not just resolution but also timely engagement. What trends are you observing in your IT sector, and how are you adapting to these changes? Let's share insights! #TechSupport #ITProfessionals #ServiceDesk #RemoteSupport
AAYUSH MEHTA’s Post
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👷♀️👷♀️👷♀️ Mobile workforces work in teams too, or at least their jobs are part of a larger activity requiring different skills. We have seen this in different fields, such as healthcare, delivery, mobile repair, and all types of technical maintenance. The solution: Split the job up in it’s different parts, one for each person and have the Solvice solver schedule the best solution automatically. Even in less complex schedules for e.g. last mile delivery some form of job relations is relevant. The Pickup and Delivery relation manages exactly that: first picking up something before you can deliver it. Learn all about JOB RELATIONS here: https://lnkd.in/enTQaR85 #solvice #optimizationAI #schedulingAI
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Foundations to become a better technical support engineer Over 1 year and 9 months working as a technical support engineer at Tek Experts, I have learnt this below and I encourage everyone aspiring to embark on the technical support engineer journey to focus on these 10 foundations to become successful as a technical support engineer. 1. Technical Knowledge Stay updated with the latest technologies and platforms relevant to your role. Continuously learn about new tools, software, and troubleshooting techniques. 2. Problem-Solving Skills Develop your ability to analyze and solve complex technical issues efficiently. Practice breaking down problems into manageable parts and finding innovative solutions. 3. Communication Skills Effective communication is key when dealing with customers or team members. Practice active listening, clear articulation, and empathy to understand and address their concerns. 4. Customer Service Skills Focus on providing excellent customer service by being patient, understanding, and responsive. Aim to exceed customer expectations and build positive relationships. 5. Documentation Maintain thorough documentation of common issues, troubleshooting steps, and solutions. This helps streamline support processes and assists both customers and colleagues. 6. Collaboration Work well with other team members by sharing knowledge, seeking help when needed, and offering assistance to others. Collaboration enhances problem-solving and improves team efficiency. 7. Continuous Improvement Embrace a growth mindset and actively seek feedback to identify areas for improvement. Regularly evaluate your performance and look for opportunities to enhance your skills and knowledge. 8. Time Management Learn to prioritize tasks effectively and manage your time efficiently. This ensures timely resolution of issues and prevents backlog or delays in support. 9. Adaptability Stay flexible and adaptable in the face of changing technologies and customer needs. Be willing to learn new skills and adapt your approach as necessary to meet evolving requirements. 10. Self-Care Lastly, don't forget to take care of yourself physically and mentally. The demanding nature of technical support can be stressful, so make time for relaxation, hobbies, and social activities to maintain a healthy work-life balance. #WeAreTekExperts #strongertogether #LearnAndGrow #WeCare #technicalsupport
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A spin on the classic. Keeping up with your technology can be a full-time job.... which is exactly why it's our full-time job :) #TechSupportLife #TechSolutions #ITServices #FullTimeTech #TechnologyCare #ITSupport #TechMaintenance #DigitalOverwatch #TechHelp #ProfessionalIT #TechLife #ManagedITServices #TechAssistance #StayUpdated #TechManagement #ITExperts #TechnologyAssistance #ModernITSupport #CyberMaintenance #ITLife #TechTeam
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A spin on the classic. Keeping up with your technology can be a full-time job.... which is exactly why it's our full-time job :) #TechSupportLife #TechSolutions #ITServices #FullTimeTech #TechnologyCare #ITSupport #TechMaintenance #DigitalOverwatch #TechHelp #ProfessionalIT #TechLife #ManagedITServices #TechAssistance #StayUpdated #TechManagement #ITExperts #TechnologyAssistance #ModernITSupport #CyberMaintenance #ITLife #TechTeam
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Why you should work with Bytewave to find Tech job in USA, CANADA and UK? ✅We have proven track record of 1700+ candidates ✅Highest customer satisfaction ✅Trusted partner for IT professionals ✅Tailored job finding according to your goals. Ready to take the next step? Reach out today! 💼✨ Book a Free Discovery call 📞 #Recruitment #TalentAcquisition #CareerGrowth #JobSeekers #hiring
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A spin on the classic. Keeping up with your technology can be a full-time job.... which is exactly why it's our full-time job :) #TechSupportLife #TechSolutions #ITServices #FullTimeTech #TechnologyCare #ITSupport #TechMaintenance #DigitalOverwatch #TechHelp #ProfessionalIT
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NOTE:- THIS IS NOT FOR JOB POSTS, THIS IS ONLY FOR CENTERS WHO WANT TO RUN USA PROJECTS. USA Chat Support Process USA Mobile Data Verification Process USA Doctor's Appointment Process Weekly payout. Training will be provided by the client. Interested Clients Contact, Anu Chaudhury 9776677426 #voiceprocess #bpobusiness #profit #startup #centers #domesticprocess #internationalproject #bposervices #buisnessoutsourcin #offshoreservices #offshoreclients #bpo #genuinedataentryservices #opportunityforstartupbusiness #outsource #buisnessprocessoutsource #bposervice #callcentre #callcentreproject #bpoprojects
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In a field where missed opportunities can mean significant losses, the back office support team at RND SOFTECH has refined a set of strategies to ensure our processes are cost effective. In revenue managment-while streamling your billing cycles, missed opportunities and oversights can cost you big time..where investing on a resource just to follow up those ageing bills can make a diffrence. By validating compliance, updating methodologies, incorporating feedback loops and prioritizing ongoing training, we guarantee seamless processes in minimizing payment delays. Efficiency matters, and we're here to help you stay ahead by way of remote staffing support for payment follow ups. #recievables #ARcalling #RCM #Healthcare #auditservices #TechInRCM #RCMbyRND #RCMSolutions #MedicalBilling #backofficestaffing
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