Something I didn't know I needed in my life, happened recently.
I started this story a week ago re: a Stanley 1913 but this story is bigger than a cold beverage vessel.
Have you heard of EQL? I hadn't either but turns out I need them.
(not sponsored)
"𝘌𝘘𝘓 𝘩𝘦𝘭𝘱𝘴 𝘣𝘳𝘢𝘯𝘥𝘴 𝘨𝘦𝘵 𝘵𝘩𝘦 𝘸𝘰𝘳𝘭𝘥’𝘴 𝘮𝘰𝘴𝘵 𝘪𝘯-𝘥𝘦𝘮𝘢𝘯𝘥 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘴 𝘪𝘯𝘵𝘰 𝘵𝘩𝘦 𝘩𝘢𝘯𝘥𝘴 𝘰𝘧 𝘱𝘢𝘴𝘴𝘪𝘰𝘯𝘢𝘵𝘦 𝘧𝘢𝘯𝘴, 𝘢𝘯𝘥 𝘮𝘢𝘬𝘦𝘴 𝘭𝘢𝘶𝘯𝘤𝘩𝘦𝘴 𝘮𝘰𝘳𝘦 𝘳𝘦𝘭𝘪𝘢𝘣𝘭𝘦, 𝘧𝘢𝘪𝘳, 𝘢𝘯𝘥 𝘮𝘦𝘮𝘰𝘳𝘢𝘣𝘭𝘦."
Net-Net: They help people enter fair lotteries for high-demand things. Link in the comments too.
If you've ever tried to get in a queue for tickets, sneaker releases, etc. you know it's maddening. You suspect you're competing with bot farms entering the lottery 1,000's of times and you have this one single shot unless you get your friends involved.
A week ago I entered the lottery for the opportunity to purchase the Stanley X Olivia Rodrigo collab (see attached) for my daughter. We don't need another Stanley but I thought I'd roll the dice as a surprise, admittedly thinking there's no way I'll win this worldwide lottery.
🚨 Spoiler Alert 🚨: I won. I will soon be the owner of this "slay" collab...well my daughter will.
A few takeaways:
1. 𝐖𝐈𝐍𝐍𝐈𝐍𝐆 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐟𝐞𝐞𝐥𝐬 𝐠𝐨𝐨𝐝.
The attachment shows my, "IT'S YOURS," email notification. How can we help our customers/fans feel the thrill of winning? Think bigger than winning games...think about the feeling of winning the moment with your kid, winning the day against frustration, etc.
2. 𝐄𝐗𝐂𝐋𝐔𝐒𝐈𝐕𝐄 𝐟𝐞𝐞𝐥𝐬 𝐬𝐩𝐞𝐜𝐢𝐚𝐥.
Sometimes we want to be a part of something and feel that common, shared experience. Other times, we want to feel a little unique and special. Many people have Stanley cups, only some people will have this collab version. Chewy has been delighting customers with surprise custom pet gifts (e.g. a painting of a deceased pet).
For our loyal customers/fans, how can we create special VIP, exclusive experiences and offerings for them? Those priceless offerings that aren't readily available to just everyone... These offerings can be quite simple such as special access or grand. Be creative. These moments can drive increased loyalty and become customer/fan lore.
3. 𝐅𝐀𝐈𝐑 𝐜𝐨𝐧𝐭𝐞𝐬𝐭𝐬 𝐟𝐞𝐞𝐥 𝐛𝐞𝐭𝐭𝐞𝐫.
We've all been in a contest that feels rigged and/or people are exploiting the system. For example, when stadiums giveaway promotional bobbleheads or other limited edition collector items, people can lose their minds and become hoarders. This limits the number of fans receiving the item.
How can we help our customers/fans feel like the experience is fair?
Our world will always be constrained by limited time and resources,
yet the options across all categories are ever-increasing.
We need to make sure our brands/experiences grab peoples' attention
and then hold it with great experiences. ❤️