AERQ’s Post

This week at the Phocuswright Conference 2024, Sabre Corporation participated in discussions shaping the future of travel technology.   🎤 In an interview with Linda Fox, Executive Editor at PhocusWire, Sabre President and CEO Kurt Ekert shared insights into the company’s evolution. He highlighted Sabre’s transformation into a cloud-native, modular platform, its advancements in NDC adoption, and the role of AI in enhancing retailing and customer experiences.   📈 Kurt also discussed how #SabreMosaic enables dynamic retailing, supports multi-source content integration, and addresses the complexities of balancing stakeholder needs across the travel ecosystem.   #Phocuswright2024 #TravelTechnology #Sabre #NDC #DynamicRetailing #TogetherWeMakeTravelHappen

From planning to jet-setting, AI-powered travel just got real! 🚀📲 With a rapidly growing global customer base, new challenges arise. From overcoming manpower limitations in customer service, to sparking inspiration for your next holiday, see how Trip.com tackled these issues in Tcube’s "Tourism Transformed: A Byte-size Guide to Innovation" series.   Through the launch of a Customer Service Chatbot and TripGenie, an AI-enabled travel assistant, Trip.com demonstrated how embracing tech solutions and GenAI can turn challenges into wins. 💪 Similarly, STB's #Tcube can help maximise your business’s potential by providing a safe space to learn, test, and build alongside like-minded industry partners. Ready to transform your business? Explore Tcube’s initiatives at https://go.gov.sg/stbtcube   #PassionMadePossible #LearnTestBuild

Hey network, check out our latest case study! ✈️ Taking Off with Automation: Wizz Air's Success Story ✈️ Wizz Air’s original chatbot infrastructure just wasn’t cutting it, so Hubtype stepped in and rebuilt it from the ground up—in record time 🚀. Now, their chatbot handles 70% of customer queries, making their service faster and more efficient. Food for thought: What if your customer service could benefit from an overhaul like this? 🍽️ It’s not just about automating tasks, but about building smarter, scalable systems that truly enhance the customer experience. Could your service strategy use a revamp? Check out the full case study in the comments 👇 #Automation #CustomerExperience #Chatbots #DigitalTransformation #CX #CustomerService #WizzAir #Hubtype

🎉 We're thrilled to celebrate airBaltic's successful implementation of PROS AI-powered Dynamic Ancillary Pricing! As keen adopters of Artificial Intelligence, airBaltic managed to not only automate complex seat price management but achieved 6% revenue increase per passenger. "The implementation and testing of new techniques took approximately six months from the first kick-off meeting until the moment we were able to measure the results and have data-driven conclusions." - Iuliia Granja Velasco, eCommerce Project Manager ✈ Watch airBaltic’s implementation journey here: http://ms.spr.ly/6046loCUE #DAP #AIInnovation #AncillaryRevenue #RevenueGrowth #ModernAirlineRetailing

To speed up your travel booking process, travel companies integrate GDS APIs that enable you to experience seamless booking and access real-time data. Here at SkyTrust, we strap businesses with the transformative power of GDS integration, and that too in a more efficient way. . . #AI #skytrust #digitaltransformations #travelsoftware #travelsoftwarecompany #travel #gdssoftwareintegration #GlobalDistributionSystem #APIs #aisoftware #techinovation

✈️ Transforming Reward Flight Search with GenAI IAG, the parent company of British Airways, Iberia, and Vueling, partnered with AND Digital to explore how GenAI could drive innovation and deliver value for its loyal customers. Through this collaboration, we identified five potential use cases for IAG Loyalty, with advanced search and personalised reward flight recommendations emerging as the most impactful solution. The result? Genie – a cutting-edge proof of concept (PoC) designed and built in just 7 weeks, showcasing the transformative power of GenAI: 🔍 Efficient and intuitive search: Genie simplifies the process of finding available reward flights with AI-driven recommendations. 📈 Outstanding usability: 100% of test users reported that the PoC outperformed traditional search engines. 💬 Customer preference: 83% of users favored Genie over the current reward flight search experience. By leveraging GenAI, Genie delivers a seamless and engaging experience that eliminates the need for manual customer support, redefining how reward flights are discovered and booked. Read the full customer case here: https://lnkd.in/emVvpSxm You can read the case in Dutch using the link in the comments. #innovation #generativeai #customerexperience #digitaltransformation #iagloyalty #andigital #genai #consultancy

🌟 𝐄𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐓𝐢𝐦𝐞𝐬 𝐭𝐨 𝐛𝐞 𝐢𝐧 𝐓𝐫𝐚𝐯𝐞𝐥 𝐓𝐞𝐜𝐡! 🌟 #Kudos to the team at Sabre Corporation for their launch of 𝐒𝐚𝐛𝐫𝐞𝐌𝐨𝐬𝐚𝐢𝐜! It signifies a major leap forward in modernizing airline retailing. 🌍✈️ SabreMosaic with its 𝐨𝐩𝐞𝐧, 𝐦𝐨𝐝𝐮𝐥𝐚𝐫, 𝐜𝐥𝐨𝐮𝐝-𝐧𝐚𝐭𝐢𝐯𝐞 architecture with AI capabilities can enable airlines to create, sell, and deliver personalized travel experiences.🚀💡 (I know too good to be true coming from an 80+ year-old company distributing legacy distribution software, right) Hear me out though, This platform includes offers, orders, settlement, and delivery which is in line with IATA's updated NDC standards. Not to feel left out (from the AI Party) they have included AI-powered retail intelligence solutions that are Air Price IQ, Ancillary IQ, and Upgrade IQ. Sabre's commitment to transitioning away from PNR-centric systems by 2030 is clear and their partnership with Google in launching useful AI features is commendable. This aligns perfectly with the ongoing tech transformation in the travel industry, emphasizing the need for more intelligent, data-driven, and personalized shopping experiences. Huge shoutout to Kurt Ekert and the entire Sabre team for this significant milestone. 🎉👏 And to all my fellow travel tech enthusiasts, let's keep pushing the boundaries of innovation, celebrate each other's successes, and drive the industry forward 🚀😊 The future of travel is bright, personalized, and incredibly exciting! 🌟🌐 Henry Harteveldt Jay Sorensen John Strickland Shashank Nigam ✈ Brian Sumers #TravelTech #Innovation #AI #AirlineRetailing #SabreMosaic #ModernRetailing #FutureOfTravel

At Web Summit 2024, I had the opportunity to speak with Inês Jorge, Co-founder of Tryp.com about how they’re transforming travel planning. 🚀 Tryp.com uses AI to combine flights, trains, buses, and accommodations into seamless itineraries, saving users time and money. With its intuitive platform, Tryp.com is making travel easier, more affordable, and stress-free. 🌍✨ #TrypDotCom #WebSummit2024 #TravelTech #StartupSpotlight #Innovation

In 2021, I planned a week-long motorbike trip to Ladakh in the Himalayas with friends. The trip was a surreal experience that I cherish to date. However, planning the trip was anything but memorable. As a professional, all I had was barely 2 hours per day in hand after work. It took two straight months of what seemed like endless browsing to put together everything, coordinate and get approval from our group, and finalize the bookings. Fast forward to my MBA in 2023, during the project-style entrepreneurship courses, I realized it was a big pain point in the market, and TravExp was born. The problem with the current state of planning is - scattered pieces of travel info across sites, scarcity of persona-specific experiences, and a lack of intuitive platforms to visualize and modify the plan. The solution was simple - leverage the best tech to create a platform to browse, plan, and share experiences to save hours planning so we can focus more on actually living them. TravExp Genie is a crucial part of realizing this vision. I'm super excited to share that the AI-powered browsing experience is now live on TravExp! What does this mean? You can search for your next destination anywhere in the world and let Genie craft a detailed experience. You can also include the places you absolutely want to visit and let Genie fill the rest of the itinerary for you. You can immediately transform the experience into action by copying the entire experience to the planning tool. The following are a few experiences I generated for iconic tourism destinations - 1. Dubai - https://lnkd.in/g7-Dnvwg 2. Chicago - https://lnkd.in/gZkeRDyP 3. New York - https://lnkd.in/gSS5arbR And here are a couple more interesting experiences - 1. My home town, Hyderabad - https://lnkd.in/gedqZKXM ( It's a good itinerary that gives a glimpse into both old and modern parts of the city. We can build on top of this. Do reach out if you know me and you are visiting Hyd! ) 2. The amazing Himalayas experience I mentioned above - https://lnkd.in/gVAqjhGX

🎉 We're thrilled to celebrate airBaltic's successful implementation of PROS AI-powered Dynamic Ancillary Pricing! As keen adopters of Artificial Intelligence, airBaltic managed to not only automate complex seat price management but achieved 6% revenue increase per passenger. "The implementation and testing of new techniques took approximately six months from the first kick-off meeting until the moment we were able to measure the results and have data-driven conclusions." - Iuliia Granja Velasco, eCommerce Project Manager ✈ Watch airBaltic’s implementation journey here: http://ms.spr.ly/6040lSbiI #DAP #AIInnovation #AncillaryRevenue #RevenueGrowth #ModernAirlineRetailing