Affinitiv’s Post

Today I am waiting at a car dealership for my son's car to be repaired. The dealer had to have it towed in to the shop. While the customer service from the dealer has been good, the customer service from the wrecker service has not. The dealer requested the tow at about 9:00 AM this morning. When I called the wrecker service to give the address, I asked about an estimated time and they said about an hour to hour and a half. When I called the wrecker service at 12:18 they said 30 more minutes till it would be dropped off. They shared they had made it out to the location at about 11:00 to pick it up. The car finally made it to it's destination at the dealer at 1:45. Keep in mind the tow was 26 miles according to Google and takes 30 minutes to drive. If they would have just been honest about the time, I probably wouldn't have been excited, but I would have probably understood. But missing it by that much is hard to understand. So why did I share this? It serves as a great reminder to to me to do my best to keep my word and be honest with people. That is something that you CAN absolutely control. We all fail at keeping our word at times, but it is how you recover that matters. Being willing to acknowledge that you failed and then apologize when you do is the first step. It's not about excuses and why's it's that you did it. When you do, you are able to pivot from the upset and angry customer, to the not happy but you have the opportunity to get back on track and succeed again. Learning from those mistakes is important. It is how you grow and become better. So how are you getting better today? #customerexperience #customercare #customersatisfaction

Amazing customer service isn’t common—but it’s unforgettable. If you know me, you know I love companies that deliver top-tier customer service. I mean, who doesn’t? It’s rare to walk away from a visit and think, “Wow, that was incredible.” But when it happens, it sticks with you. Here’s the story: I was at Advance Auto Parts because I needed a headlight replaced. Legally, they can’t install it for me, but they went above and beyond. They found a mechanic who’s a regular at their store and asked him to help me out. Then, as if that wasn’t enough, the man behind the register said, “This one’s on me.” That’s it. They’ve earned a customer for life. That level of care and going out of their way is now their brand to me. It’s what I’ll always think of when I think of Advance Auto Parts. 💡 What’s a brand that’s earned YOU as a forever customer? I’d love to hear your story in the comments. #CustomerService #BrandExperience #Loyalty #IndigoPromotions

🚗 Tired of dealing with unexpected car issues and costly repairs? What if you could enjoy peace of mind knowing your vehicle is in the best hands while saving on essential services? That's exactly what we offer at Auto Lab through our Customer Care Program! Here’s why our program is a game-changer for drivers like you: ✅ Reward Dollars: With every purchase, 3% of your invoiced amount will be added to your Rewards Card to use toward future purchases.* ✅ Referral Program: Earn Reward Dollars to use toward future visits when you refer a new customer for service. ✅ Membership is FREE: Ask us for details. When you join our Customer Care Program, you're not just getting top-notch service—you’re becoming part of the Auto Lab family, where we truly care about you and your vehicle’s well-being. Want to learn more? Check out the details and start saving today: Auto Lab Customer Care 🚗💨 #AutoLabLibertyville #CustomerCareProgram #AutoMaintenance #DriveSafe #CarCare #SaveOnRepairs #PeaceOfMind

🚗 DVSA updates MOT reminders to include recall information! Keeping your customers informed is now more important than ever. With TechMan’s Automated Reminders, you can ensure your customers stay up to date on their MOTs and recalls, while also reducing no-shows and keeping your bays busy. Take control of your schedule and boost customer satisfaction! 🔗 Read more on DVSA updates https://lnkd.in/e78J3EKK 🔗 Discover TechMan’s automated reminders https://lnkd.in/ekkK7wCM #TechManGMS #GarageManagement #MOTUpdates #CustomerService

#CustomerService and the #ClientJourney is so important ... ... I changed my car recently (swapping one used car for one slightly newer, slighty less used car) but rather than simply swapping for the same make/model and just a bit newer, this time I shopped around car dealerships and makes/models of car, very open minded. Each dealership had a website with a website enquiry form....each time I dodged giving my phone number (as didn't want loads of sales calls ... i know i know im THAT guy 😱🤣), and each time the customer journey was different... 1. some acted as though I, the customer, was an inconvenience and until I proved myself to them, disclosed my life history and booked an appointment to suit them, they wouldn't waist their time engaging further 2. some started pushing other more expensive makes/models in the first sentence or two of a reply before even getting to know me or my needs 3. some had websites designed to imply every car across their national portfolio came up as showing at your local dealership ... a clever plan (and doable as all cars can be moved between garages)? Or simply annoying if you then drop in unannounced to take a look at a car that turns out isn't there but is in Derby or wherever!?! The only one similarity with every dealership was ... whatever car I showed an interest with, EVERY SINGLE PERSON REPLIED WITH "that's an excellent choice of car Sir" ... word for word identical everytime! 🤣🤣🤣 The one who got my business ... the responsive, open and transparent one, who listened to me, offered options and solutions and made me feel valued as a customer. Anyway the point is ... whatever your business does, whoever your client base is ... make the customer journey as pain-free as possible, be open, transparent, and helpful as much as you can and value customer service excellence as standard, always. #AllTheHelpYouNeed

VIVE Collision has expanded to 51 locations across eight Northeastern states, including new partnerships in New Hampshire. The company's growth strategy emphasizes collision certifications, strong OEM relationships, and scalable market presence. By integrating advanced training in ADAS and EV repairs, VIVE aims to enhance repair quality and customer satisfaction. #VIVECollision #CollisionRepair #OEMPartnerships #ADAS #EVRepairs #GrowthStrategy #NortheastBusiness #AutoIndustry #CustomerSatisfaction #RepairQuality

Building trust with your customers is key in #AutoRepair. 🚗🔧 Learn how digital vehicle inspections can be your secret weapon in achieving transparency and reliability. Our latest blog provides insights on how to enhance customer confidence and satisfaction: https://hubs.li/Q02L3B8t0 #CustomerTrust #DigitalInspections #BoltonTechnology #AutoIndustry #ServiceAdvisors

By partnering with Driver on Demand, your dealership gains access to our fully vetted, trained, and insured drivers, offering the ultimate solution for customer service pickup and delivery. Why choose us? Hassle-Free: We take care of all driver-related functions, so you can focus on servicing your customers. Customer Convenience: Show your customer you value their time! Pick up their vehicle for service and return it when service is complete. Boost CSI Scores: Customers love it! The data supports the results. Grow Revenue: Grow your customer base with pickup and delivery service, and they’ll reward you with their long-term loyalty—which is priceless. Transfer Risk: Don’t worry about damage claims. We’ve got you covered with a $6 million auto policy. Want to learn more about our services? Visit https://buff.ly/4dlcUS7 #DealershipSolutions #DriverOnDemand #AutoService #CustomerSatisfaction

Losing your own car keys is frustrating enough. Losing a sale because of not being able to find and locate a vehicle’s keys quickly is even worse. When a salesperson can’t find a set of keys, time may literally be money. More than half of shoppers have said they were not willing to wait more than 25 minutes to take a test drive, and frustrated shoppers will walk out the door. How much marketing money did it cost you to get them to walk in that door? Learn how to ensure your staff can quickly locate vehicles and keys and provide a seamless customer experience. Mike Hanna TRUESPOT - It Starts with Location… https://lnkd.in/eSQ8vwaT

With the new Roadside Dispatch Notification feature, you can view the number of active dispatches and a detailed list of all dispatches from the past 7 days. Clicking on a specific dispatch allows you to view full details, with the option to forward the information to an email address with specific handling instructions. Have you put this feature to work at your dealership yet? Here's how you can get the most out of it ⬇️ https://hubs.li/Q02K2ZlX0