Agero, Inc.’s Post

The car buying process has changed. If you sell cars, have you adjusted? How is it working for you? If your answer is not "great," this is well worth 90 minutes to open your eyes to some things such as: What goes wrong when your first question is "Can I help you?" Your questions are not just to understand their needs - the first step to influence is validating their perspective. They small but important change to separate yourself and make them feel uniquely valued vs. just letting them focus on the lowest price. Share with your friends in the business if you think it would help (or the last person you did/did not buy a car from.

🌟 We had a fantastic 24 hours at our HQ with the JLR aftersales team! We discussed the challenges of customer retention and demonstrated how data, our strongest ally, powers our insights. 📊 Imagine a customer walking into your workshop, and with just a few clicks, you’re all caught up on their last visit, the state of their car, so you can make tailored recommendations for today. 🛠️💬 And, the approach of sending the right message, at the right moment, to the right customer is key to keeping connections strong. 🎯 🚗💨 ♥️ Let’s turn every journey into an opportunity to drive customer loyalty. #ClientCaringMeeting #JLR #DataDrivenSuccess #Automotive #CustomerLoyalty

As electric vehicles (EVs) gain momentum, workshops must prioritize customer loyalty to offset the decrease in traditional maintenance revenue. The shift to EVs, requiring less frequent services, challenges workshops to adapt their business models. Connected Cars offers innovative solutions, bridging the gap between EVs and workshops, enhancing customer retention and loyalty. Learn more about why customer loyalty is essential for workshops with the rise of EV’s: https://lnkd.in/d-YFHRfp

🚗 With the average MSRP of new vehicles exceeding $50K, it's crucial for dealerships to offer lower payment options and deliver exceptional customer experiences. 🔍 Empower your sales team to succeed by addressing these 4️⃣ key topics in your next Saturday sales meeting. https://brnw.ch/21wKD1V #AutoDealers #AutoRetail #AutomotiveIndustry #AutoSales

Explore the transformative role of car data in the automotive industry, particularly how it's shaping proactive maintenance strategies and enhancing dealership operations. Connected Cars is enabling dealerships to evolve from traditional reactive models to proactive service approaches, fostering customer loyalty and opening avenues for efficient operations. Learn more about the impact of car data on business growth and customer satisfaction. https://lnkd.in/dp5iwXPG

🚗 The True Value of Authorized Service🌟 This video demonstrates how periodic service at an authorized dealer goes beyond a simple oil change. It includes a comprehensive inspection that ensures vehicle longevity and safety—key factors that set authorized service centers apart from local workshops. When customers understand the full scope of these services, they recognize that the value they receive far exceeds the cost, making it a wise investment in their vehicle’s future. Let’s connect on strategies that enhance customer loyalty and differentiate service centers in the automotive industry. #AuthorizedService #CustomerValue #AftersalesExcellence #VehicleLongevity #StrategicLeadership #AutomotiveInnovation

Fostering an F&I Culture That Sells Be sure to read a recent article by J.D. Baker in Motorcycle & Powersports News. The piece shares valuable insights into how dealers can have a strong F&I culture, boost customer satisfaction and improve dealership profitability. https://lnkd.in/gkcvxgC3

🔍🚗 A report by Cox Automotive indicated that while consumers spend about 15 hours buying a new car, they spend up to 50 hours having it serviced over its lifetime. And a McKinsey survey found that 53% of customers value service experience more than the purchase itself. This makes the service-related process crucially important to reinforce brand loyalty. After all, selling the next car to a satisfied customer is far more cost effective (and easier) than selling one to someone new to the brand. 🔧 We recognise the critical role of every service interaction in the aftersales journey. Our solutions are designed to enhance each touchpoint with personalisation and proactive engagement through data innovation, helping you leave a lasting impression that drives repeat business. 🪄 Dive into how we can turn customer routine service into a key driver of customer loyalty. https://lnkd.in/eZhJgqVN. #LoyaltyLogistix #LoyaltyPlatform #DrivingLoyaltyInAutomotive #ServiceExcellence #CarServicing #CarOwnershipExperience

Unveil the automotive industry's game-changing frontier with our captivating blog post, "Revolutionizing Warranty Management: Redefining Automotive After-Sales." Blog: https://lnkd.in/gaN6Dt7e Brace yourself for a journey into the future of after-sales service, where cutting-edge strategies are rewriting the rules, optimizing processes, and setting new standards for customer satisfaction. Step into the driver's seat of innovation with InterraIT and discover the key to staying ahead in this dynamic industry. Don't miss out – ignite your curiosity and explore the next chapter in automotive excellence! #Automotive #WarrantyManagement #AfterSales #Innovation #CustomerSatisfaction #InterraIT

The keys to customer loyalty in the automotive industry. Check out this article by Pieter Demaeght and Stephen Hebditch for ddx #automotive #sales #customer #loyalty