In luxury as in life, “experience” is all relative.
In some contexts, an experience is a grand adventure, full of things to see, do, and discover.
In other contexts, an experience is an ordeal, full of obstacles to overcome, survive, and even forget.
In still other contexts, experience is time spent learning a skill or profession, full of accumulated expertise, knowledge, and insights.
Like the words “storytelling,” “culture,” and “community,” people who work in luxury throw around the word “experience” without much explanation of its shades of meaning in different contexts, never mind why these nuances matter for different audiences.
❗️In luxury, experience should feel exceptional and personalized for everyone.
Luxury isn’t just about building value for brand or consumers. It is equally about telling stories that inspire and resonate with the human imagination on a deeply individual level.
The contexts of luxury—and the stories brands and consumers create within and from them—are the essence of luxury experience.
Content—in our expanded definition of “any touchpoint where someone encounters your brand messaging”—is the fabric of luxury experience. Content is how a brand communicates its brand values and builds brand universes. Content is how a brand interacts with and learns about its consumers.
When it comes to designing luxury experiences and the products that go with them, content strategy is critical to ensure that luxury experiences reflect brand DNA, meet and anticipate consumer needs, and tell compelling stories in the right contexts that feel personal and exclusive.
Image: My photo from the EUDON CHOI LTD Spring 2014 collection
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Photographer. Producer. Consultant. Creator. • I produce imagery for luxury fashion, beauty, jewelry, travel and tech brands. • Find me worldwide. 🌍📸💫
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