All Raise reposted this
Rent the Runway hit 15 years old last month. At the helm of the business still is CEO Jenn Hyman, who cofounded the clothing rental service when she was a 27-year-old business school student. https://lnkd.in/e9craCzR Hyman has seen Rent the Runway through its highs—like the late 2010s, when its unlimited subscription service had started to become ubiquitous in certain markets—and its lows, like the cratering of its business during COVID shortly thereafter. In the years since, Rent the Runway has struggled, and a true attempt at a turnaround is still in its early days. Through it all, Hyman has asked herself two questions to determine if she should remain at the helm of the business: Is she tired? And, more importantly, “Do I still believe?” Read more here: https://lnkd.in/e9craCzR
That’s a great question. Perhaps a follow up is “and what do I believe in?” Warren Buffett speaks of the importance of “delighting the customer”. Going deeper: who is our ideal customer in nearly 2025 and what would delight them?
Excellent questions for a leader to ask as they navigate their career, especially in high pressure, high impact roles!