Amera Imaging’s Post

Excelling as a front desk agent requires understanding how to set a positive tone for the conversation, handle problems that come up, and leave as many guest as possible feeling understood and welcome. How to foster a welcoming atmosphere to your guests? ● Be warm and use sentences like: "Good morning/afternoon! Welcome to our hotel. How can I assist you today?" ● Be formal and frequently say: "please" and "thank you" ● Be positive and maintain a positive tone even when the guest don't, and use sentences like: " I understand this is frustrating " " let's see how we can resolve this problem "

Loyalty starts long before check-in and lasts well after check-out. From the very first search to every thoughtful interaction at the front desk, every moment shapes the guest experience. Building connections at each stage fosters trust and turns first-time visitors into returning guests. #HospitalityJourney #GuestExperience #BrandLoyalty #BookingSuccess

As the first physical contact with clients, the front desk personnel must create a lasting first impression and maintain professionalism in handling difficult visitors or customers. This comprehensive program covers essential skills that guarantees your efficiency. Send a DM or click on the link below to be a part of the upcoming cohort. #frontdesk #customerservice #customerexperience #receptionist #frontdesklife

Front office personnel in a hotel should use: 1. Warm and welcoming words 2. Professional and polite language 3. Clear and concise communication 4. Friendly and approachable tone 5. Respectful and courteous vocabulary Some examples of words and phrases to use: - Welcome - How may I assist you? - I'd be happy to help - Certainly - My pleasure - Thank you - You're welcome - Have a great stay - Enjoy your day - Is there anything else I can do for you? Avoid using: - Slang or colloquialisms - Jargon or technical terms - Negative or apologetic tone - Abrupt or dismissive language - Overly formal or robotic tone Remember to always be attentive, empathetic, and patient when interacting with guests.

Understanding the Role of a Hostess As the first point of contact for guests, a hostess plays a vital role in creating a welcoming atmosphere. Your responsibilities include greeting guests warmly, managing seating arrangements efficiently, and coordinating with the service team to ensure smooth operations. Remember, your smile and positive attitude set the tone for the entire guest experience. First impressions matter greatly—how you greet and interact with guests will shape their view of our establishment. Key skills to focus on include: Friendliness: Approach each guest with warmth and a genuine willingness to assist. Organization: Keep track of reservations, seating rotations, and waitlists to avoid delays. Attentiveness: Be aware of guest needs and anticipate how to enhance their visit. By mastering these skills, you’ll help create a pleasant and memorable experience for every guest.

As the first physical contact with clients, the front desk personnel must create a lasting first impression and maintain professionalism in handling difficult visitors or customers. This comprehensive program covers essential skills that guarantees your efficiency. Send a DM or click on the link below to be a part of the upcoming cohort. #frontdesk #customerservice #customerexperience #receptionist #frontdesklife

Important features in existed in eDoor Front Desk https://lnkd.in/eiQZ6yrw

As a Customer Service Specialist, attending to guests at Ebonylife Cinema within the building is part of my job role but when a guest needs assistance anywhere near the building, i have to play my part in the best way possible. It was the cool of the evening and we were preparing for the last movie showtime so I took a break to go get some snacks. Coming back I saw a lady trying to maneuver her way with her car. The security personnel, usually a helpful presence, were currently occupied with other cars coming in for late hour movies. I have a little driving skill which I put to use by directing her when to drive forward or to reverse, she drove out safely and within a shorter time. No introduction was needed because her car window was wined up. Helping our guests in anyway possible is one of those things that makes us stand out in the hospitality industry. That little help or good service rendered makes our guests feel special and want to come back for another experience with us at Ebonylife Place. I have seen first hand what good customer service can do to both guest and employees. For a guests, you have left a mark in their hearts which most time transcend to them coming back just to relieve that experience again. For an employee, it enables friendship, more opportunities for growth and sometimes bonuses from them. Sometimes it might not be helping a guest drive out the car park, a warm and simple smile can go a long way to elevate their mood. Even starting a simple conversation by asking "How their day went?" Or making comments about a nice looking bag or hairstyle will make a huge difference. #Ebonylifeplace #Ebonylifecinema #Goodcustomerservice #Movies

The people are all friendly. The cleaners are good at cleaning. The queen beds I have had are comfortable. The king are getting more worn and could use an update. The room this time smelled of cleaner, but it is definitely as clean as the smell of clean. Amazing,!!overall experience every time is excellent By - Sandra https://lnkd.in/dPx2ArNJ #customerservice #customerexperience #feedback #guest #customerreview #reviews

Consider a Valet Attendant side hustle. Rationale: 1) Daily cash pay 2) Recession Proof 3) Opportunity to Lead & Coach 4) Access to great minds 5) Learn your car preferences 6) Learn to Lead & Manage Service Operations 7) Sales System: most places would love a valet service onsite