Andrea Hine’s Post

If you happen to be at ATD stop by booth 3301 to talk about how to increase learner engagement and overall career satisfaction!

I'm excited to meet all of you at the Nextiva booth at CCW Orlando. I have the opportunity to be there in person and connect face-to-face and have amazing discussions around the future of contact center and customer experiences. Going into 2025, I believe that this year will be crucial in doubling down on human-centered communications. Conversations around: - How can we better understand the people we talk to? - How can businesses leverage tools to empower humans and keep them in the conversation? - What does it look like to use AI and automation to ENHANCE our people rather than replace them? There is so much going in in the industry. The conversations I have every single day with leaders. CX leaders. Contact center leaders. IT leaders. Customer experience is defining businesses and differentiating them from competition. See you at CCW Orlando!

🍠 What can both a sweet potato and a Device42 customer say when they asked if they are ready for an #audit? “I yam.” If you want to be ready for an audit too, check out one of our live demos: https://okt.to/K6P9i5 #Thanksgiving #ITaudit #AuditReady

The best demos are those that go back and forth with engaging with the customers every 30 seconds to a minute. Push out a survey after your demo to see how much they actually retained. What good is presenting if they a.) Don't understand b.) Check out c.) Didn't connect Our goal is not to sell. Our goal is to connect!

One of my favorite examples of 3D/AR virtual try-on is this Crocs experience added as one of our demos. You can try it out for yourself here: https://lnkd.in/d_bMyC8E let me know your thoughts after trying it out

There's so many great reasons to visit Mechanex if we are being completely honest, but here's five just in case you need a friendly reminder 😉 Info on how to grab your FREE tickets can also be found below!

📣 Exciting news, folks! I'm thrilled to announce that I'll be speaking at the online webinar, Cloudera NOW, tomorrow. My presentation, 'Empower your Cyber Defenders with Cloudera Data Lakehouse', will delve into the unique challenges cyber defenders face in handling cyber data. From the overwhelming amount of data, the myriad of tools with incompatible interfaces, to the difficulty of analysing data due to the lack of a common format - we'll tackle it all! Your cyber defenders need help, and this is where we step in. Join me as we navigate these challenges and empower our cyber defenders. Can't wait to see you there! Check this out and register now! #ClouderaNOW #CyberDefence

"Within 10 minutes the customer is able to set up their own prototype Agentforce, and everyone is just amazed by how easy it is." Got Agentforce questions? We have answers. Join us for a free, virtual event on October 30 featuring live Q&As, customer stories and demos, and discover the power of Agentforce. Register now! https://sforce.co/3YtMycl #AgentforceTour

Product demos should be engaging, not boring. Focus on your client—get to the point and ask relevant questions to keep the conversation flowing. Objections are to be expected; chances are you’re not the first demo they’ve seen. Plan for a one-hour call: 30 minutes to showcase the solutions, and 30 minutes for Q&A. Good luck. #foodforthought

We're live in London for Day 1 of #KonnectEurope! Attending the event? Swing by our Solution Central area during your break to: ☑ See Product Demos ☑ Get your questions answered ☑ Learn how to bring all of your #RiskUnderOneRoof #KonnectEurope2024 #RiskManagement