Each growth stage requires different skills and experience - but there's a good reason you should have a single leader driving GTM across your entire company As your company grows, the expertise you need changes dramatically. 📈 When you're scaling from $1M to $10M, you need people who can drive 200-500% YoY growth—the ones who know how to take risks, build processes from scratch, and iterate quickly. But when you hit $100M or more, the focus shifts to 10-20% YoY growth. Now you’re hiring people from large companies who have a different mindset: 💠 Optimise what exists 💠 Repeat the playbooks that got them here 💠 Avoid taking bold risks. ⚠️ Here’s the problem: If you bring these “big company” leaders in too early, they’ll default to safe, incremental improvements. That’s not what you need when you’re trying to hit aggressive growth goals. Brian Chesky at Airbnb learned this the hard way. He brought in seasoned execs to run his teams, and quickly realised something was off. Over-delegation led to detachment from the core areas that mattered most. The result? People further from the leadership team relied on conventional, low-risk playbooks instead of innovating. In B2B SaaS, the same thing happens in GTM. Mid-level managers, far removed from leadership, play it safe—using strategies designed to avoid scrutiny, not to accelerate growth. And guess what? Your GTM efficiency tanks. 🔑 Here’s the takeaway: If you want explosive growth, you need to stay engaged in your GTM strategy. Don’t delegate too soon. Get in the trenches, challenge the conventional wisdom, and push for strategies that will actually move the needle. Ensure you have a single vision driving your whole of company Go To Market. Scaling isn’t just about hiring the right people. It’s about knowing when to hire, and when to stay hands-on.
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How different leadership roles changed in SaaS from 2020-2024 CRO: Then: Focus on top down targets, hire your way to a quota number -> Now: Focus on efficiency, small teams, Rev ops CMO: Then: Drive MQLs, focus on brand -> Now: own a revenue number, focus on positioning and demand gen, make sales easier COO: Then: Focus on churn, customer operations -> Now: focus on NRR, own chunks of product strategy CPO: Then: Focus on "building the next big thing -> Now: focus on building commercially viable features SaaS went through a reset in 2022-2023. Every category is hyper competitive. Hundreds of options to choose from. Any mediocre or "nice to have" product got cut by procurement teams and CFOs. With this also came a reset in leadership. When VC money was practically free, you could hire ahead of revenue and have long runways. That's not the case anymore. The leadership reset goes back to what matters. It's what bootstrapped companies did all along. I'm happy to see this shift happening. It's going to lead to better companies and products. I'm curious how fast SaaS companies will adapt to this new leadership and what comes with it. #SaaS #Product #ProductDevelopment #Leadership
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What sets the thriving IT services + tech founders apart from the rest? This is a frequently asked question I get: what are the “secrets” of successful founders of IT services + tech firms. How do they consistently stay ahead in such a highly competitive industry? Working with dozens of IT + SAAS founders how have navigated, I’ve seen 3 things recur, regardless of business operating system or management methodology: 1/ The ability to stay focused on what matters. They have mastered the art of prioritizing their time and attention. They know what needs their attention and what can be delegated, and they always keep their eyes on results + the big picture. 2/ Confidence in their teams' abilities to deliver. They’ve developed strong teams and empower team members to take ownership of results.. This not only boosts the team's morale but also ensures high-quality output. 3/ Intentional, relentless change. A scaling CEO has to fundementally change at each stage of the journey. The ability to intentionally reinvent oneself as your business grows. They are not afraid to step out of their comfort zones. If you're a Founder of an IT Services Firm, ISV, or MSP, and you want to accelerate and thrive, grab a complimentary copy of my 3-Step Guide to Profitable Growth. This guide will give you insights into these three critical components of execution that ensure you grow profitably. It’s been developed with the help of founders and CEOs who’ve made the journey to $50MM and beyond. Note: If you don't see my comment below with the link, choose 'Recent Comments' in the dropdown below my post. #strategyexecution #leadership ResultMaps #growthmindset
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Over the last 2 weeks, I've spent time to learn about business and how CEO actually thinks. I learned that building Product alone wasn't enough and business thinking was crucial. 𝐖𝐡𝐚𝐭 𝐝𝐨 𝐂𝐄𝐎 𝐜𝐚𝐫𝐞 𝐚𝐛𝐨𝐮𝐭? How do they make decisions? How do they know they’re right? It turns out, business boils down to 4 key pillars that CEOs focus on: 👉 𝐌𝐚𝐫𝐤𝐞𝐭 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬: Great CEOs stay close to customers, spotting trends early—like Airbnb did by tapping into the rise of the sharing economy. 👉 Cash Generation: Cash flow is everything. Even profitable companies can struggle if they don’t have enough cash, as Volkswagen found out the hard way in 1980s. 👉 Return on Invested Capital (ROIC): It’s not just about revenue—it’s about how well you use resources to generate value. 👉 Growth: Not all growth is good. Webvan’s rapid expansion led to one of the biggest failures of the dot-com era. If you’re a Product Manager, CTO, or non-business leaders, these fundamentals are crucial to understanding how your business is making money and making better decisions. Read the full post here: https://lnkd.in/gZsdKwsY
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I ignored the "stay lean" advice and doubled Expandi’s team from 20 to 45+. Most new-age founders would call me crazy. But I think LEAN is a ticking time bomb after $10M ARR. Now, let me be clear: I know plenty of companies that have scaled with lean teams. They’ve pulled it off with razor-sharp focus and killer efficiency. But for most of us? LEAN is the fastest way to cripple your business. Here’s why: 1. LEAN crushes your leadership team. When your VPs are juggling five roles, they’re literally running on survival mode. LEAN forces leaders to work in the weeds instead of scaling the business. Eventually, they burn out or quit. Either way, you lose. 2. You’re not experts at everything. You can’t expect a skeleton crew of generalists to crush sales, retention, or onboarding at scale. LEAN means settling for "good enough" in critical areas - while competitors with specialists wipe the floor with you. 3. Execution bottlenecks everywhere. When every department is one person deep, nothing moves fast. Features take months. Sales misses targets. Customer success is reactive, not proactive. 4. Customers won’t tolerate mediocrity. After $10M ARR, customers expect flawless execution. If you don’t invest in top-tier talent, churn will spike, NPS will tank, and your reputation will go down the drain. Yes, we scaled our team to double digits. BUT every hire was strategic - people who freed up my bandwidth, drove revenue, or fixed retention. This is exactly how we we scaled from $0 - $9M ARR. BOTTOM LINE: LEAN is great for some companies. But if you’re serious about scaling, odds are, it’ll kill you. Hire smart, invest deep, and stop pretending you can do it all.
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Have you ever considered the strategic edge a fractional CRO could bring to your start-up? Here are five compelling reasons why bringing on a fractional Chief Revenue Officer could be a game-changer for your business: 1️⃣ Specialization Is Key: A fractional CRO comes tailored for your company’s stage, culture, and immediate challenges. This specialization makes them significantly more productive than a full-time generalist who needs to adapt over time. 2️⃣ Cost-effectiveness: While their hourly rate might be higher, you end up spending less overall because you’re only paying for the fraction of the week they work. This is especially cost-effective for start-ups managing tight budgets. 3️⃣ Tactical Expertise: Early-stage ventures don't just need grand visions; they need hands-on, tactical execution. Fractional CROs excel in setting up essential sales operations like playbooks, dashboards, and detailed reports — groundwork that not every seasoned CRO is willing to handle. 4️⃣ Setting the Stage for Success: The unfortunate reality is that full-time sales leadership roles often see high turnover, with average tenures around 17 months. A fractional CRO can help you pinpoint exactly what you need in a permanent leader, enhancing the longevity and effectiveness of your hire. 5️⃣ Smooth Transitions: Imagine the value of having your outgoing CRO train and transition their successor. This warm handoff ensures continuity, preserves institutional knowledge, and sets up new leaders for success. Considering a fractional CRO could not only align with your budget constraints but also strategically propel your company's revenue growth with precision. Thought about integrating one into your executive team? #Leadership #BusinessStrategy #StartUpGrowth #RevenueGrowth #CRO
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🚀 The Balancing Act: Challenges SaaS Leaders Face (And What I’m Learning Along the Way) Building and leading a SaaS business is exhilarating—but let’s be real, it’s also one of the most challenging journeys a leader can take. Over the past 2 years as a Director at ExpenseOnDemand, I’ve experienced firsthand the highs of innovation and growth and the lows of tough decisions and sleepless nights. One of the biggest challenges I see for SaaS leaders today is balancing scale with service. On the one hand, you’re under pressure to grow ARR and hit ambitious targets. On the other, you’re committed to maintaining a great customer experience. Personally, I’ve spent countless hours refining our processes to ensure we grow sustainably without compromising the trust of our customers. Another tough area? Managing a growing team while fostering a strong culture. Growth often means adding people quickly, but building a team that shares the same values and vision takes time and intention. I’ve learned that transparency, regular communication, and celebrating small wins make a big difference. Lastly, there’s the constant evolution of the market. SaaS moves fast, and staying ahead means staying adaptable. At ExpenseOnDemand, I’ve faced this head-on with a mix of strategic planning, listening to our customers, and embracing feedback (even when it’s tough to hear). So, why am I sharing this? Because I know I’m not alone. Whether you’re leading a SaaS startup, running a small business, or driving growth in your company, the challenges can feel overwhelming. But they’re also what push us to innovate, connect, and grow as leaders. 💬 For me, one of the most rewarding parts of this journey has been the chance to share ideas and learn from others. If you’re navigating similar challenges—or have insights to share—I’d love to hear from you. Let’s learn from each other and keep moving forward. #Leadership #SaaS #GrowthMindset #ExpenseManagement
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Most consumer brands struggle to break into the next phase of growth. Often, the founder is at fault… Why? → Company growth happens in stages. → Each stage has unique challenges. → Companies must adapt operations. → Structures must adjust for larger scale. → Without this, failure is inevitable. Key takeaway: What worked at €10M revenue won't work at a €100M. • Leadership • Processes • Tech stack • People All must evolve. A founder-led company must eventually professionalize and systemize: 01 Delegate to seasoned executives (founders usually suck as managers). 02 Build a system independent of the founder or key individuals. 03 Turn company tribal knowledge into standardized processes (without drowning in red tape). 04 Upgrade your tech stack to meet business complexity. 05 Generate and capture demand with a content strategy. As a digital leader, new skills are essential to keep your seat in the company: → Leading during change. → Dedication to execution. → Prioritizing what works. → Finding signals in reporting. → Building muscle in experimentation. Preparation is what separates those who scale from those who stall. —— If you're a digital leader in consumer or retail, check out our content hub at https://lnkd.in/e4whgVHM
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it was 11pm and I was headed home from the arcade my startup had just wrapped up a team-building event with all the GTM teams I had won a few games, but left feeling like I lost way more... my goal for the team-building was to build rapport with two influential sales leaders since I had begun working with them, they had been halfway helpful and halfway a thorn in my side my goal was pretty simple: to persuade them to partner more closely with product marketing and to champion our team's initiatives within the broader Sales team unfortunately, things didn't go to plan they weren't interested in talking with me and didn't seem receptive to building a relationship later that year, I found out that their C-Suite leader had told them not to collaborate with my function. turns out he had a grudge against the C-Suite leader PMM laddered up to and didn't want him to "get any wins" unsurprisingly, our GTM suffered until that C-Suite leader left lesson for me? leadership alignment and willingness to collaborate and solve problems (rather than point fingers) is a major determinant of whether or not your startup succeeds if your startup's GTM isn't delivering, it might be time to check on C-Suite and GTM teams alignment you might be surprised by what you uncover p.s. even after the C-Suite leader left, things were never fantastic. he had poisoned the well and it turns out it takes years to flush out all the poison
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In Saas, the pathway to scaling isn't just about adding more resources—it’s about adding the right kind of strategic expertise. At NxtLevel Saas, we've embraced fractional leadership as a transformative strategy for growth, and here’s why it might be the game-changer your company needs: What is Fractional Leadership? Fractional executives are seasoned leaders who engage with your team on a part-time or project basis. They bring deep expertise and leadership without the long-term commitment and overhead of a full-time executive. Why It Matters for SaaS: 𝗔𝗴𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Fractional leaders allow your business to stay agile, adapting quickly to changes in the market or operational demands without the weight of a heavy executive team. 𝗙𝗼𝗰𝘂𝘀𝗲𝗱 𝗚𝗿𝗼𝘄𝘁𝗵: They provide focused, strategic oversight in areas most critical for your phase of growth, whether it’s scaling operations, streamlining customer acquisition, or capitalizing on new market opportunities. 𝗖𝗼𝘀𝘁-𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: By investing in leadership as a service, you allocate resources only where and when it's most impactful, preserving capital that can be reinvested into core business activities. Adding Value Without Overhead: Our approach at NxtLevel Saas isn’t about stepping in to take over; it's about partnering with your existing team to co-create and implement growth strategies. This collaboration is designed to build internal capabilities and leave a lasting impact, ensuring sustainable growth even after our fractional engagement concludes. Consider This for Your Business: 1️⃣ If your startup is at a critical juncture needing seasoned guidance without full-time commitment. 2️⃣ If your growth phase requires niche expertise temporarily to overcome specific challenges. 3️⃣ If your management team needs an experienced voice to help steer towards efficiency and scalability. Insight Over Outsight: Leveraging fractional leadership can be a pivotal decision for SaaS companies looking to innovate and scale intelligently. It’s about enhancing what you do best by adding strategic depth where it’s needed most. #SaaS #Leadership #BusinessGrowth #FractionalLeadership #StrategicScaling
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I was in a call with a 50M+ CEO recently and he said/asked me something that stays with me after I introduced ScaleUp Valley: “But what makes Scaleup Valley and you unique? I’m sure it isn’t the meeting cadence or OKRs.” I said: “Yes, you are right. This is just an excuse to work on what really drives growth and profitability: executive growth and, especially, executive team growth. We have seen hundreds of Executives and Executive Teams. We know what works, what has potential, how to make it work and, especially, how to refine a team that goes from great to elite. That’s the only way to break a growth plateau and get to the next level. And we have made it countless times with amazing CEOs and Executive Teams who trusted us.” He continued: “Cool. Here it goes my top challenge. I have a conflict between a new era executive - a scaler - who will help us to get to the next level and one of our oldest team members who helped us to get where we are and potentially to the next stage. We want both to work together. Do you think you can help us?” I replied: “For sure. We can help drive it, work on behavioral evolution, or get to a tough decision and help execute it. Though we need to see them playing as a team to be able to coach them as a team and individually. We can’t coach a team without seeing them play. That’s why we need to attend the Executive Team meeting cadence.” He said: “Now I understand why you need the meeting cadence and OKRs. Though your value goes much beyond it and you align with our goals as Executive Team.” That’s it - simple! And we show up every time! Your differentiation doesn’t need to be rocket science. But we need to grasp it, especially, from the client perspective. We need to leave the ego at the door while having the confidence to provide our experience. Hiring us and telling us what to do will not work. I believe that what works is teamwork, discipline and flexibility to iterate. Results are inevitable. #leadership #scaleup
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