The Downfall of a Great Brand: SKODA India #Klaus Zellmer #Piyush Arora Petr Janeba Nalin Jain #Nurjaha Arora Volkswagen Group Volkswagen Škoda Auto Volkswagen India Private Limited Vishal Bhat Thomas Schäfer Nitin Gadkari Škoda Auto has built a reputation for producing exceptional vehicles, known for their quality, performance, and design. However, the excellence of a product alone is #insufficient to sustain a brand's success. The critical factor that can make or break a brand is its after-sales #service, an area where #Skoda #India is alarmingly #deficient. Despite Skoda's world-class products, the management and #dealership network in India are plagued with poor customer service. This shortcoming is not a minor inconvenience but a significant threat to the brand's integrity and longevity. #Customers who #invest in a Skoda #vehicle expect not just a great #car but also reliable and respectful service throughout their ownership journey. Reports of customers feeling #deceived and #cheated by Skoda's dealerships are becoming alarmingly common. This #betrayal of trust can have devastating effects on customer #loyalty and brand reputation. When customers invest their hard-earned money into a vehicle, they expect transparency, honesty, and a commitment to their satisfaction—expectations that Skoda's current after-sales service is failing to meet. A worrying trend among Škoda Auto and its dealers is the evasion of responsibility. Rather than addressing customer concerns directly, they provide evasive responses and actions. This lack of accountability is worsened by poor workmanship, with service advisors often recommending unnecessary work without proper diagnosis. This behavior, whether due to incompetence or a deliberate strategy to deceive customers. After-sales service is the backbone of customer satisfaction and brand loyalty to make a brand either thrive or falter. Skoda India's inability to provide reliable after-sales service not only frustrates customers but also undermines their confidence in the brand. If SKODA India continues on its current path, the long-term consequences could be dire. Customers who feel ignored and mistreated will inevitably turn away from the brand, no matter how excellent the product is. Owning a #Skoda will be overshadowed by the frustration of dealing with subpar service. #India is one of Skoda’s strongest markets outside its home country. The very customers who may soon be the ones showing them the door. 1. Accountability: Establishing strict accountability measures to address and rectify customer complaints swiftly and effectively. 2. Customer-Centric Approach: Shifting the focus to a customer-centric approach that prioritizes long-term relationships over short-term gains. 3. Integrity in Service: Ensuring all service recommendations are genuinely needed and based on thorough diagnostics, eliminating any practices of unnecessary repairs or services. Skoda India stands at a crossroads.
☀️ As the summer works its magic, we couldn't help but wonder which of our brands would be which ice cream flavour ... ✨ Take a look: There is something for everyone: refreshing and innovative, vibrant and decadent, intense and luxurious, reliable and popular. 🍨 What is your favourite ice cream? Haven't decided yet? Then wait for part 2! Škoda Auto Bentley Motors Porsche AG Volkswagen AUDI AG
Prashant K.
1mo
🚨 Urgent Attention Needed: Fraud Allegations in Pre-Owned Vehicle Transactions 🚨 I am facing serious issues with my recent purchase attempts on Volkswagen’s certified pre-owned platforms. My concerns, detailed in Case Nos. MED18850534 and CCR19108345, include: Lack of Transparency: No follow-up on bookings despite confirmations. Misleading Sales Practices: Dealerships contradicting online availability. Quality Concerns: Discovery of odometer tampering and undisclosed accident history. Despite reaching out to Volkswagen India and customer care multiple times, my issues remain unresolved. I urge Volkswagen India and relevant authorities to ensure transparency, proper inspections, and meaningful communication to address these concerns. If not addressed promptly, I may have to escalate through legal channels. #Volkswagen #ConsumerRights #FraudAlert #PreOwnedVehicles
#SkodaIndia #SkodaAuto #VolkswagenGroup #CustomerService #BrandReputation #AutomotiveIndustry #AfterSalesService #CustomerExperience #BrandIntegrity #CarOwnership #CustomerLoyalty #Accountability #CustomerSatisfaction #QualityService #BrandTrust #SkodaOwners #AutomotiveIssues #SkodaDealerships #CustomerFeedback #BrandCritique #ServiceQuality #Volkswagen #Honda #Hyundai #Toyota #MarutiSuzuki #TataMotors #KiaMotors #Nissan #Ford #Renault #Mahindra #MGMotor #Fiat #Chevrolet #Jeep #Audi #BMW #MercedesBenz #Jaguar #LandRover #LuxuryCars #CarComparison #Scandal #Scam #Fraud #Cheat