Annex Cloud’s Post

It's here! The new season of CX Anonymous starts off with a bang. Watch to get lots of tips and hear some great examples of how clients have influenced behaviors, collected in-depth customer data and leveraged on-going feedback to continually improve their member experience and loyalty program performance.

I think @Amber Collin’s question about the difference between a marketing campaign and a loyalty campaign is really important. Getting ready for a launch, so much feels integral to your everyday strategy. Going beyond those basics and using a loyalty campaign to drive customer action or engagement is when you really start unlocking the full potential of your program and software.

Are longer lines and reduced service due to staffing shortages frustrating your guests? You’re not alone—according to a 2024 Customer Engagement Technology survey, guests are feeling the impact of labor shortages to their in-stay experience. But there’s a smart solution! With Stayntouch, you can streamline check-in using our intuitive cloud PMS and guest kiosk. Ready to see how it can work for you? Book a demo today and turn challenges into opportunities! https://lnkd.in/e82k5eU

We're excited to unveil our latest case study on Improving Self-Service with Cloud Contact Center Solutions! At Concentrix, we're committed to enhancing customer experiences through innovative technology. This case study highlights how we successfully implemented cloud contact center solutions to streamline self-service options, empowering customers and improving efficiency. Discover the strategies we employed and the impact it had on customer satisfaction: https://lnkd.in/gkh5Ng_U Let's continue to elevate the customer journey together! #CustomerExperience #CloudContactCenter #Concentrix #CaseStudy

Is your loyalty program just about discounts? It's time to shift gears! Our Elevating Dining Loyalty Guide shows how to create memorable experiences that foster true customer loyalty. Dive in and transform your customer engagement with Salesforce Marketing Cloud. #MarketingStrategy #CustomerEngagement #RestaurantMarketing https://bit.ly/483xOUv

Is your loyalty program just about discounts? It's time to shift gears! Our Elevating Dining Loyalty Guide shows how to create memorable experiences that foster true customer loyalty. Dive in and transform your customer engagement with Salesforce Marketing Cloud. #MarketingStrategy #CustomerEngagement #RestaurantMarketing https://bit.ly/47GMQQ6

Is your loyalty program just about discounts? It's time to shift gears! Our Elevating Dining Loyalty Guide shows how to create memorable experiences that foster true customer loyalty. Dive in and transform your customer engagement with Salesforce Marketing Cloud. #MarketingStrategy #CustomerEngagement #RestaurantMarketing https://bit.ly/3TvxqIm

Is your loyalty program just about discounts? It's time to shift gears! Our Elevating Dining Loyalty Guide shows how to create memorable experiences that foster true customer loyalty. Dive in and transform your customer engagement with Salesforce Marketing Cloud. #MarketingStrategy #CustomerEngagement #RestaurantMarketing https://bit.ly/4decFYJ

Is your loyalty program just about discounts? It's time to shift gears! Our Elevating Dining Loyalty Guide shows how to create memorable experiences that foster true customer loyalty. Dive in and transform your customer engagement with Salesforce Marketing Cloud. #MarketingStrategy #CustomerEngagement #RestaurantMarketing https://bit.ly/47w6q1c

Is your loyalty program just about discounts? It's time to shift gears! Our Elevating Dining Loyalty Guide shows how to create memorable experiences that foster true customer loyalty. Dive in and transform your customer engagement with Salesforce Marketing Cloud. #MarketingStrategy #CustomerEngagement #RestaurantMarketing https://bit.ly/3XRa0jo