AnswerNet’s Post

Connecting goes beyond just phone calls. From phone to email to texting and more, omnichannel options help you reach a larger audience. Learn more: https://lnkd.in/e7neyDVP #omnichannel #callcenter #contactcenter #contactcentersolutions #omnichanneloptions

IMO, if your agency or consultancy still has a distinct and unique Digital and/or Social team, you might want to rethink who you're working with and why they haven't made it to 2024. #omnichannel #omnichannelstrategy #omnichannelmarketing #omnichannelretail #customerexperience #customercentricity

𝗡𝗼𝗯𝗼𝗱𝘆 𝘄𝗶𝗹𝗹 𝗿𝗲𝗺𝗲𝗺𝗯𝗲𝗿: ✪ how many tickets you resolved ✪ the number of calls you answered ✪ the time spent navigating through complex systems 𝗣𝗲𝗼𝗽𝗹𝗲 𝘄𝗶𝗹𝗹 𝗿𝗲𝗺𝗲𝗺𝗯𝗲𝗿: ✪ how ConnexAI turned chaos into clarity ✪ the moments you connected with customers seamlessly ✪ how you delivered top-notch service with ease ConnexAI #CustomerExperience #AIInnovation #Omnichannel #TechSolutions #ConnexAI #CustomerSuccess #AIforBusiness #SeamlessService #TechTransformation #CustomerEngagement

Understanding “time cost neglect” and how to overcome it can help consumers improve their lives and companies improve their products and services. Read this MSI working paper to learn more: https://ow.ly/MqYq50TXzqE #consumerbehavior #time #omnichannel #consumerbehavior #time #omnichannel #timecost #shopperinsights

As we enjoyed our last webinar last Thursday, we would love to share a snippet of our recent DCCP webinar. Check out the recording to catch a glimpse of the insightful discussion. #DCCP #omnichannel #techlabslondon #microsoftpartner

I am definitely feeling the positive disruption with Pharmageddon coming up in just 8 weeks! Cannot wait to be radically different in how we engage customers they way THEY want us to engage! https://lnkd.in/eYyiWD3S #Pharmageddon #CustomerEngagement #CX #Digital #Omnichannel

It's about making every customer feel valued and understood, whether they’re clicking through on their phone or walking through your door Read more 👉 https://bit.ly/3VlKnF0 #BoostCustomerLoyalty #BoutiqueRetailers #BoutiqueRetail #FootTraffic #Omnichannel #scsdigitalmarketing

New #insights! @jpalocsik chats about @Verint research with @DigCxO + the need to meet today’s consumers where they are. @suehussverint #Digital #AI #CX #Retail #SelfService #Data #Omnichannel #Automation

Five Reasons for Five9! (1.5min video) #OPUSTechnology #Five9 #FiveReasonsForFive9 #ContactCentre #AI #CX #EX #AIAutomation #Cloudbased #Flexibility #Omnichannel #RealtimeAnalytics #WFO #RemoteAgent

A great colleague and even closer friend talking about all things Five9! If you haven’t already, I would highly recommend listening to James and his thoughts on all things CX. More often than not we focus on the Customer Experience but James correctly points out that the Agent Experience is just as important to your inevtiable success and providing that ‘Connected Customer Journey’. Who knows, you may even learn something new! James King fantastic as usual!! #OPUStechnology #TheupandcomingCXpodcast