Aramark Ireland’s Post

A-Rosa appoints new chief executive A-Rosa has appointed Rolf-Dieter Maltzahn as its new chief executive. He will replace Jörg Eichler at the start of February 2025 following a handover period. Eichler is leaving the business after more than 11 years “on his own initiative” to take on a new role in the tourism industry. Maltzahn will be responsible for all markets, including the UK. UK & Ireland managing director Lucia Rowe will report into him. He will work closely with the river cruise line’s chief operating officer and co-partner Markus Zoepke. Maltzahn has previously worked for Tui and Der Touristik. Most recently, he was managing director of tour operator Galeria Reisen and was responsible for its travel and tourism division. Michael Ungerer, chairman of A-Rosa Group’s advisory board, said: “We are delighted to have found a very experienced but also innovative chief executive for A-Rosa in Rolf-Dieter Maltzahn. “Thanks to his many years of diverse expertise in the tourism industry, particularly in the areas of business strategy, digitalisation and agile transformation, he will successfully lead A-Rosa River Cruises into the future. “On behalf of the shareholders and the Advisory Board, I would like to thank Jörg Eichler for over 11 years of successful leadership and for developing A-Rosa into the premium brand it is today.” Eichler said: “The timing is ideal for a successful handover of management responsibility at A-Rosa. “Following the impact of the Covid-19 pandemic and the war in Ukraine, we were able to get A-Rosa firmly back on track by introducing new strategies and technologies. “In 2024, we achieved the highest turnover in the company’s history and the pre-bookings for 2025, at +35%, also indicate that the more flexible premium fare has been well received. The company can now capitalise on this and continue its success story.” Maltzahn added: “I am looking forward to continuing the successful growth of A-Rosa. “This is possible thanks to the strong team and trusting partnerships. In an environment of growth and digitalisation, it is also particularly important to win and maintain customer loyalty with very good omnichannel sales – which we will continue to work on together.”

Virtuoso Chairman and CEO Matthew Upchurch offered insight into the global luxury travel network’s overarching strategy and vision is centred around network, innovation and technology/data. “We believe, when we combine these three strategies, you can do something very powerful. We can actually grow larger and smaller at the same time. This allows us to compete on two plains, powered by enriching lives and human connection," Upchurch said at the recent Virtuoso Travel Week. #spillthebeans #Virtuoso #SoVirtuoso #VirtuosoTravel #luxurytravel #luxurytraveladvisor #VirtuosoPreferred

🚀 Want to boost your customer service game? Learn from the best in tourism and hospitality! These sectors are masters at gathering and using customer feedback. Why? They focus intensely on their guests and staff, constantly striving to deliver exceptional experiences. In our latest blog, we dive into 6 key lessons from the tourism, leisure, and hospitality sectors on leveraging customer reviews for better service and satisfaction. Discover how prioritising feedback can help your business improve and adapt to changing needs. 🌟 Read more here: https://bit.ly/4eDD0Bx. #CustomerExperience #Feedback #Hospitality #Tourism #ServiceExcellence

🚀 Want to boost your customer service game? Learn from the best in tourism and hospitality! These sectors are masters at gathering and using customer feedback. Why? They focus intensely on their guests and staff, constantly striving to deliver exceptional experiences. In our latest blog, we dive into 6 key lessons from the tourism, leisure, and hospitality sectors on leveraging customer reviews for better service and satisfaction. Discover how prioritising feedback can help your business improve and adapt to changing needs. 🌟 Read more here: https://bit.ly/4eDD0Bx. #CustomerExperience #Feedback #Hospitality #Tourism #ServiceExcellence

🚀 Want to boost your customer service game? Learn from the best in tourism and hospitality! These sectors are masters at gathering and using customer feedback. Why? They focus intensely on their guests and staff, constantly striving to deliver exceptional experiences. In our latest blog, we dive into 6 key lessons from the tourism, leisure, and hospitality sectors on leveraging customer reviews for better service and satisfaction. Discover how prioritising feedback can help your business improve and adapt to changing needs. 🌟 Read more here: https://bit.ly/4eDD0Bx. #CustomerExperience #Feedback #Hospitality #Tourism #ServiceExcellence

We enjoyed World Tourism Day with special seminar presentation on "Sustainability in Hospitality: Balancing Luxury and Environmental 1).The Future of Digitalization in Hospitality and Tourism" 2).Crisis Management in Tourism and Hospitality: Lessons from Global 3). Customer Experience and Personalization: Enhancing Guest Loyalty in Hospitality" 4). Cultural Sensitivity in Tourism: Managing Diverse Guest Expectations" 5). "Revenue Management in Hospitality: Maximizing Profitability in the Competitive Market"

We’re thrilled to share that Club Med has achieved remarkable growth in the first half of 2024, with the UK being a key contributor as the 2nd biggest source market in Europe after France. 📈 Overall, total business volume was up 9% to €1.15 billion total customer numbers grew by 2% to more than 778,000 for the first half of the year. This follows record figures in 2023 amidst an increasingly challenging global context. From the UK, total business volume was up by 4% reaching €68M in H1 solidified by its winter mountain leadership accounting for 82% of the volume. Meanwhile business volume for Long Haul destinations, including Indian Ocean, Caribbean Sea, South East Asia stood at €5M, an increase of +9% compared to H1 2023, showcasing the strength and appeal of our premium all-inclusive resorts. 🏔️🏖️ A big thanks to all our teams, travel partners and loyal Great Members for making this possible. Together, we’re setting new records and creating unforgettable experiences as we look forward to welcoming more customers in the months and years to come! #ClubMed #BusinessGrowth #TravelIndustry #premiumallinclusive #AllInclusiveResorts #allinclusivepioneer https://lnkd.in/ew2SVnqV Nicolas Bresch

Gajendra Singh Shekhawat Targets 15% Growth in Domestic Tourism by 2029. Union Minister of Tourism and Culture, Gajendra Singh Shekhawat, has unveiled a vision for 15% faster growth in India's domestic tourism by 2029. Speaking at the BOTT Knowledge Conclave: Tourism@2025, he highlighted that domestic tourism has already seen a 95.64% increase in tourist numbers, propelling India's ranking on the Global Travel and Tourism Development Index from 65 to 392. Shekhawat emphasized the importance of experiential tourism, focusing on personalized and immersive travel experiences. He also mentioned the rise of segments like MICE (Meetings, Incentives, Conferences, and Exhibitions) tourism and medical tourism, and stressed the need for continued investment in infrastructure to meet global standards. It's an ambitious plan that aims to make India a global travel hub. What do you think about this vision for the future of domestic tourism in India?

Tectonic for hospitality, travel, and tourism with Salesforce. Tectonic has helped clients create a real-time view of their guests to empower data-driven decisions with AI to surprise and delight them with personalized service across every interaction. Salesforce provides tailored AI solutions for the hospitality and travel industry, helping businesses in this sector deliver exceptional customer experiences, streamline operations, and drive growth.  A significant 44% of Americans are anticipated to embark on leisure holiday trips this year, emphasizing the need for the travel and hospitality sector to enhance customer services and, consequently, boost revenue. This is where Salesforce’s capacity to centralize customer data, interactions, and feedback becomes most valuable. In this blog post, Tectonic will delve deeper into understanding the pivotal role of Salesforce CRM in the travel and hospitality industry. Creating a real-time view of your guests helps to surprise and delight them across every interaction. How can Tectonic help you? https://lnkd.in/gy9jM2tD

We've all seen publications about 𝗰𝗶𝗻𝗲𝗺𝗮𝘀, 𝗯𝗼𝘂𝗻𝗰𝗶𝗻𝗴 𝗽𝗮𝗿𝗸𝘀, 𝘃𝗶𝗱𝗲𝗼 𝗴𝗮𝗺𝗲𝘀, 𝗺𝗲𝗱𝗶𝗮𝘁𝗶𝗼𝗻 𝗿𝗼𝗼𝗺𝘀 etc. in airports. But what's beyond the buzz?? Passengers say 𝗬𝗘𝗦 𝗧𝗢 𝗘𝗡𝗧𝗘𝗥𝗧𝗔𝗜𝗡𝗠𝗘𝗡𝗧, but can these activities be 𝗣𝗥𝗢𝗙𝗜𝗧𝗔𝗕𝗟𝗘 for airports? In our latest 𝗧𝗥𝗔𝗩𝗘𝗟 𝗥𝗘𝗧𝗔𝗜𝗟 𝗧𝗔𝗟𝗞𝗦 we discuss about the business models of Entertainement in airports and present different case study to help assess this opportunity. 𝗦𝗨𝗕𝗦𝗖𝗥𝗜𝗕𝗘 𝘁𝗼 𝗼𝘂𝗿 𝗡𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿 - Once a month, we release key travel retail statistics in our “Figure Features”, highlight our latest “Project Spotlight”, and discuss future travel retail trends in “Our Take”. statistics in our “Figure Features”, highlight our latest “Project Spotlight”, and discuss future travel retail trends in “Our Take”.