Youre not bringing it to a next place, you're bringing it to a next generation... Or just ask Amtrack and their "Julie", who singlehandedly saved Amtrak $1M annually AND increased their bookings by 25% through the chatbot. As humans we are laz.... comfortable beings. Instead of clicking dates of travel, dates of return, what time you want to go etc a conversation could be like this: Arthur: "Hi Julie, I'm looking to go from Washington DC to Richmond, 16th october and return on 19th. Single seat, 2 bags. Arrive at 3pm and depart at 9am." Julie: "Hi Arthur, this is the best fit for your preference. You want me to book it for you?" Arthur: "Yes please." Julie: "Great, here is the link for this, fill out the details and your booking will be emailed to you. By the way, do you want to join our programme to save 10% on next travel....." But Arthur, that is more typing than clicking couple of buttons... Kills the purpose! Yes, but this is voice chatbot, who you can talk to, almost like regular people. But they're faster, less error prone and can probably handle 200 calls/day without a smoke break. Almost forgot to mention - this stuff is available today, can be integrated to your website within 3 days and bring your customer experience to next level within first month. DM me or Christian Tomelius if you want to know more about how this could be applied to your business!
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