ASOTU | More Than Cars’ Post

Yesterday, Will Guidara, someone I've always admired, shared a phrase that I completely agree with: "You cannot establish any standard of excellence without criticism, so a thoughtful approach to how you correct people much be a part of your culture, too." And this powerful quote is a great reminder of what hospitality, service excellence, and customer experience should always be. I've always said that setting standards is easy. Maintaining them and ensuring they remain in place repeatedly is the tricky and most difficult part 💡 To make sure we always maintain those standards of excellence in everything we do, and most importantly in the industry many of us work in, we need to be aware that criticism will come our way, no matter what. And look, I'm completely fine with it! First of all, because when I believe in what I'm doing, and I have a clear vision of what I want to achieve with my actions, being criticised for it will just be part of the journey. But also because throughout the years, I've learnt a very important lesson: People hate change. And that's so true! So when you start implementing changes to ensure the highest levels of excellence are achieved, you will inevitably gain some 'enemies' along the way… And that shouldn't frighten you! 🙌🏻 Just remember to hold your head high and always explain WHY it is important to do things a certain way and maintain all those standards that will take your business from good to great, and from great to excellent. No one said it would be easy, but I'm sure that you will all manage to make it happen! No matter what… #hospitality #hotels #restaurants #serviceexcellence #customerexperience

Title: Learning from Coca-Cola: Transforming Experiences in the Hospitality Industry In today’s competitive market, businesses must connect with customers through innovative strategies. Coca-Cola exemplifies this with its marketing approach, which focuses on experiences and emotions rather than just the product. This strategy offers valuable insights for the hospitality industry, where memorable experiences are key to success. Coca-Cola expertly employs storytelling by associating its brand with joy, togetherness, and celebration. Their advertisements highlight family gatherings and social events, positioning Coca-Cola as part of these joyful moments. Rather than solely promoting the drink, they evoke positive emotions and memories. The hospitality industry can adopt this approach by emphasizing guest experiences over just services. Hotels and restaurants should craft narratives around unique offerings, showcasing local culture and personalized service. Sharing guest testimonials and stories of memorable moments can enhance this narrative. Utilizing social media to showcase real-time experiences can further amplify emotional connections. By sharing user-generated content of happy guests, businesses can foster loyalty and community. Additionally, a "glocal" strategy can enrich the hospitality experience. Just as Coca-Cola adapts to local cultures, hospitality businesses can tailor offerings to reflect their location. Incorporating local cuisine, celebrating regional events, or showcasing local artists fosters a sense of belonging for guests. In summary, Coca-Cola's focus on experiences and emotions serves as a powerful lesson for the hospitality industry. By prioritizing guest experiences and creating compelling narratives, hospitality businesses can forge lasting connections with customers, enhancing satisfaction and positioning themselves for long-term success. #Hospitality #CustomerExperience #MarketingStrategy #BrandStorytelling #UserGeneratedContent #GuestSatisfaction #CulinaryExperience #Travel #BusinessStrategy #EmotionalConnection

Hospitality is more than a job requirement—it’s a mindset. To instill this in your team, let them experience it firsthand. When your team feels what it’s like to be a guest, they’ll understand what it means to create a memorable experience. Use empathy exercises, like mapping the guest journey, so your team can see, feel, and understand every touchpoint through the guest’s eyes. When they connect emotionally with the guest experience, delivering outstanding service becomes second nature. Want guests to keep coming back? Build a team that truly grasps what exceptional hospitality feels like. True hospitality can’t just be taught; it must be felt. That’s the key to setting your restaurant apart. And if you’d like support making this happen, DM me, and let’s talk about crafting unforgettable experiences together! ;) #HospitalityMatters #CustomerExperienceFirst #MorningThoughts #DailyInspiration

🛎 Crafting Unforgettable Guest Experiences: Your Key to Success One core value I learned during my time at EDITION was simple yet profound: "Create lasting memories". In the end, memories are what stay with us. They're weightless, yet we carry them everywhere. When someone recommends a place—a restaurant, bar, or experience—they’re sharing more than a suggestion; they’re sharing their trust in that memory. As #AI continues to transform industries, guest experience remains your most powerful differentiator. Beautifully designed spaces and creative concepts are everywhere, but the question is: where is the service? Here are the key elements that turn a visit into an unforgettable experience: 🖐 Welcome & Farewell: The first and last impressions are everything. 😃 Emotional Intelligence: Understanding and responding to emotions creates meaningful connections. 🍷 Anticipation of Needs: Proactive service makes guests feel cared for. 🎂 Attention to Special Occasions: Recognizing important moments adds a personal touch. 👀 Attention to Detail: The little things matter and show true dedication. 🎯 Personalized Service: Tailoring each experience strengthens relationships. 👸 Making Guests Feel Special: Everyone wants to feel valued. 🚴♂️ Going the Extra Mile: Small acts of going beyond expectations transform ordinary service into extraordinary. 🍸 Bars are a Luxury, Restaurants a Necessity: Dining out fulfills a need, but a night at the bar is a treat. In hospitality, guests may come for a drink, but they leave with a story. As I like to say (with a twist on Maya Angelou’s words): "People will forget what they ate, people will forget what they drank, but they'll never forget how you made them feel." #Hospitality #GuestExperience #Memories #CustomerService #EmotionalIntelligence

Ever wonder what happens to that $20 you slipped the bellhop? Neither do we! But with Aplauso, you’ll know for sure. Say goodbye to the mystery of tipping and hello to transparent digital tipping. With Aplauso, hotel staff get rewarded fairly, and you can track performance with real-time feedback – making both guests and employees happier. 🎩 Ready to see how Aplauso can modernize your hotel’s service? Let’s chat and schedule a demo today! 🚀 #HotelMysteries #DigitalTipping #HospitalityJokes #HotelTechnology

030 | Hospitality excellence: Going above and beyond with Tim Sweetman In this episode of the Local Marketing Lab, Tim Sweetman shares his journey from working at Chick-fil-A to becoming a successful owner and operator, emphasizing the pivotal role of personalized customer experiences in driving local growth. He delves into the transformative power of hospitality excellence and small gestures, highlighting the impact of creating magical moments for customers. Topics discussed in the episode: 1️⃣ Creating memorable guest experiences through personal touches 2️⃣ Focus on hospitality fundamentals (good food, service, environment) 3️⃣ Inviting top guests to special events 4️⃣ Making big community impacts with small budgets 5️⃣ Going above and beyond with hospitality excellence ==================================== 🎥 Watch here: https://lnkd.in/gWtnaDis #TheLocalMarketingLab #LocalMarketing #LocalMarketingLab #RestaurantMarketing #Chickfila #HospitalityMarketing #hospitalitysuccess

When it's time for an inventory check, it’s often met with eye rolls and sighs. David Greschler, CEO and Founder of NomadGo, is changing that with revolutionary technology that transforms the entire experience. Catch the full conversation on this week's episode of Digital Hospitality - available now everywhere you listen! #restaurants #hospitality #technology #restauranttech #techinnovation

The hospitality industry is undergoing a digital transformation. AI is at the forefront of it. From easy check-ins to personalized recommendations, AI is changing the way we see the hospitality industry. Imagine if your needs were already predicted. You could also get suggestions on dining options based on your past choices. AI-powered technologies are streamlining operations, improving efficiency, and creating a smooth guest experience. You can give the best experience to your customers. Let's explore how these technologies can improve your offerings. Visit 🔗 https://shorturl.at/vtQfr #AIInHospitality #FAndBTech #GuestExperience #HospitalityInnovation #FutureofHospitality #GeekyAnts

Serving with pride, building connections, and sharing moments of joy—this is why I love what I do. Here’s to many more inspiring experiences! 💙🌟 #HospitalityIndustry #FBSupervisor #Networking #ServiceWithASmile #HotelLife #FoodAndBeverage #CreatingMemories #PassionForService #HospitalityLife #LuxuryDining