Matthew Tillquist’s reflection resonates deeply with themes we value at Aucera. Just as Alimentari thrived on its team’s shared commitment, collaboration, and unwavering support, we see the same in the contact center environment. Success isn’t just about having the right tools or processes; it’s about creating a culture where everyone steps up, supports one another, and takes pride in the collective mission. Like Matt’s team, our teams know that great service happens when trust and camaraderie are at the heart of every interaction. It's this mindset that drives exceptional outcomes for our clients and their customers. #ContactCenterCulture #CustomerExperience #CX #CallCenterLeadership #CustomerFirst #CXInnovation #AgentExcellence #ServiceDriven #CXBPO
This beautifully written article by Matthew Tillquist is a testament to the true heart of any service business: the team. In the contact center world, much like in restaurants, success hinges on the ability of individuals to step up, collaborate, and have each other’s backs. Matt’s reflection on the culture at Alimentari reminds me of what we strive for at Aucera—fostering a team environment where everyone understands their role but is always willing to go beyond it for the greater good. It’s not just about processes or tools; it’s about creating a culture where people feel connected, supported, and proud of their work. In a service industry, the experience you provide—whether to a customer or a colleague—matters. Matt captures that so well here. It’s a reminder that, even when challenges arise, a great team can make the journey worthwhile and create something truly exceptional. Keep writing, Matt—you have a gift for capturing the human side of work and teamwork. Your words inspire reflection and pride in those of us lucky enough to have been part of something similar. Looking forward to reading more from you!