"We’re seeing a strong desire from customers who need a connection between the contact center agent and the back-office knowledge expert. This is where Microsoft Teams, as the base for an organization’s contact center, really shines.” - Gidi Adlersberg, Voca CIC Business Line Manager at AudioCodes. Find out more about enhancing customer engagement with Teams >>> https://hubs.ly/Q02Ywmhn0 #ContactCenter #Teams #CX #UCaaS
