Autotech Group’s Post

Please don’t fire your collision center manager before talking with me. Poor financial performance may not be their fault. In today’s market, it’s important for your collision center manager to understand your DEALERSHIP’s KPIs and the INSURANCE COMPANY’s KPIs. Great KPIs for the INSURANCE INDUSTRY determine how many jobs they receive, and are based on: *LOWEST COST TO REPAIR *HOW OFTEN NON-OEM PARTS ARE USED *HOW FAST REPAIRS ARE COMPLETED But, cutting prices, not using your own parts department and cutting corners will only hurt DEALERSHIP KPIs. This is what your collision center manager is up against every day. Maybe it’s time to give your collision center manager the tools they need to SUCCEED! Welcome to Collision Vehicle Exchange.  #Dealerships #DealershipCollisionRepairs #Automotive #AutoIndustryTrends #CollisionRepairs

I LOVE learning new things... especially when it comes to anything automotive... A customer called me and explained his story on this 2020 Lincoln Continental. Over the phone he stated that the insurance company was only offering around $50K for his car in a Total Loss situation, I honestly thought to myself that it seemed like a fair offer. But as always I asked him to send over a list of information so that I could do my due diligence on this particular car. Turns out this was a 2020 Lincoln Continental Black Label Coach Edition, 1 of only 150 ever built, and 1 of 1 built in the color/interior package he had. First thing thru my head at that point... "They WAY undervalued this car" Second thing thru my head... "Finding comps is going to suck!!!" I was right and wrong... the car was undervalued by around $40K and there were a few comps on the market to justify this number. In the end, I was able to negotiate $90,000 for this 1 of 1 car and I now know more about the Coach Edition Lincoln Continentals than I did before this file started... WIN/WIN Another fine example of... NEVER take the first offer, ALWAYS get it appraised... Contact Jim at CFL Auto Appraise for your FREE Consult. 407-791-4034 #appraisalclause #totalloss #totallossdispute

I LOVE learning new things... especially when it comes to anything automotive... A customer called me and explained his story on this 2020 Lincoln Continental. Over the phone he stated that the insurance company was only offering around $50K for his car in a Total Loss situation, I honestly thought to myself that it seemed like a fair offer. But as always I asked him to send over a list of information so that I could do my due diligence on this particular car. Turns out this was a 2020 Lincoln Continental Black Label Coach Edition, 1 of only 150 ever built, and 1 of 1 built in the color/interior package he had. First thing thru my head at that point... "They WAY undervalued this car" Second thing thru my head... "Finding comps is going to suck!!!" I was right and wrong... the car was undervalued by around $40K and there were a few comps on the market to justify this number. In the end, I was able to negotiate $90,000 for this 1 of 1 car and I now know more about the Coach Edition Lincoln Continentals than I did before this file started... WIN/WIN Another fine example of... NEVER take the first offer, ALWAYS get it appraised... Contact Jim at CFL Auto Appraise for your FREE Consult. 407-791-4034 #appraisalclause #totalloss #totallossdispute

🏆 Stand out from the crowd with the best supercar warranty on the market! 🏎 Give your customers the peace of mind they need when investing in their dream car. 🏎 Partner with me, and you’ll be offering protection from the UK's largest warranty provider in the motor sector — a product that adds true value to every sale. 🏎 Not only does our supercar warranty bring unmatched coverage, but it also shows your clients that you’re serious about quality and care. 🏎 As your dedicated account manager, I’m here for you every step of the way to make sure this is a seamless add-on for your business. Let’s give your customers the confidence to drive away with something extra! Drop me a message to get started or find out more. 🚀 #DealershipSupport #SupercarWarranty #DriveWithConfidence #CustomerPeaceOfMind

There are many types of certifications issued to shops in the auto body repair industry. When researching for collision repair facilities near you, check if that location has technicians trained by your car’s manufacturer. Technology changes quickly, especially with vehicles. That’s why the people who work on your vehicle should be up-to-date on the changes in the brand. They should have attended recent additional training as well. A Superior Collision Shop, has invested heavily in certified body shop programs as part of their ongoing commitment to providing customers with a better auto body repair experience.  Check them out at LocalBizNetwork’s business platform, an online space for local businesses. https://lnkd.in/gxy-NnU . . . #CarsOfInstagram #CarGram #CarInstagram #Campbell #CarDetailing #SpeedSociety #NewCarDay #PorcheApprovedCollisionCenter #KiaApprovedCollisionRepairCenter #GMCollisionRepairNetwork #DetailingCars #CleaningMotivation #CleaningCarSeats #DetalingLove #DetailingMotivation

Hi, Know your firm CARS24 Vikram Chopra Gajendra Jangid Mehul Agrawal Ruchit Agarwal Marut Singh Rakshit Khurana Raghu Ravi Satheesh Kumar Mehul Agrawal Bijay Mohapatra Anu Sharma Yugal Mishra Bala Saravanan You may feel I'm mad to write to you guys about this, but your dear mates put me in this situation, despite of me giving them a chance to resolve an issue for 3 months now. Not a surprise that you all are working 24/7 I bought a car on Jan 2nd week and since then I have not had my car with me, your team assured me to have my car, despite getting into an issue within the 3rd day I took the car and that any issue can be resolved by taking advantage of the warranty. I know being an Auto organization, you would less worry about a car worth 6 lacks, but trying to help you understand it is more to me and my family. Month 1: The 1st month the car was taken to a local repair shop who do not have a proper diagnosing facility and the car was taken more than 3 times since the issue was not resolved. Month 2: Then 2nd month you guys decided to have it diagnosed by the OEM and they found the issue is with the ECU, Engine wiring harness, and ABS has to be replaced after completing all the diagnosing procedures. A hero Pradeep Singh and Vaishali Sharma called me to update me that the car would be taken to the MRL or I would have to pay 50% of the repair cost, then why the car was taken to the OEM in the first place, now the 2nd month the car was ripped by so many people. Month: 3 Here is the 3rd month, The MRL has not gotten an insight into the car's issue from the OEM, despite all the time taken by them to identify the issue by testing the parts from a demo car, where the MRL still doesn't know what the issue is and they are updating me that the issue is because of the power window that is in my car LOL about cars24. The last update on 22nd March from Vishali to me, Hi, we are planning to give the car to the OEM and to fix the issue. WHAT?, and since then now did not gotten any update from anyone. Both rarely respond to my calls or any of my messages. You guys are less worried about customers, though response is irrelevant to the ask. LET ME PLEASE BE VERY CLEAR ON THIS: I have not seen the car for the past 3 months now and I have a big confidence that none of your team has a better understanding of the car or is less worried about providing proper updates to your customers. Testing their patience, poor response rate, less empathy and care, incomplete updates, fake promises, getting some updates via phone, and the e-mail sound irrelevant to what was spoken on phone. I realized your departments are not trained to deal with tough situations. feel free to look at your portal with all my record history, which will prove how pathetic it is, bad decision to upgrade my car by choosing you guys, and made me realize that C24 is a wrong move. 2 MONTHS I DIDN'T KNOW WHERE MY CAR WAS AND HOW RIPPED IT LOOKS. Contact 9566263079 Register phone: 9360965210

Customer Service is so important - Wake up Toyota Motor Corporation My car was written off due to a car crash 2 weeks ago. Santam Insurance - thank you for your amazing service and everyone in the team! #excellence #santam #excellentservice Toyota Motor Corporation is really not interested in business, despite me indicating that it will be a cash deal on a #ToyotaCrossHybridGRS. It seems cash is not king anymore. I have contacted more than 15 dealers countrywide personally and many more people in Toyota in senior positions via LinkedIn. The latter responded and gave me contact details, but beyond that, no interest and action. It is disappointing as I always thought #toyota is my next car! Either no interest, no deal and no response from people in Toyota Motor Corporation. It is baffling that such a big corporation has so little walk behind their brand. #ThapeloThobejane of #StrydomParkToyota tried his best and is as close to #salesexcellence I could ask for, however, no other dealer wants to release stock to him they are sitting on and not selling. This is bizarre as here is a client who wants to buy cash, and there are dealers with stock and no sales, but they are not releasing stock - in the end #nosale and #poorservice. #wakeuptoyota #nointerest #poorservice This is a reminder that client service and brand delivery is a non-negotiable value in what we stand for and what we do. For me, that is part of my DNA and the care and love given to clients and stakeholders. #branddelivery #walkyourtalk #customerexcellence Let's see what happens in the next week! My next step is to rely on Ubers and get a rental car till someone in #TOYOTA wakes up and say, “Yes, I am hungry for business and ancash deal!” I am normally kind messages in my writing but #patheticcustomerservice is #notacceptable anymore 🌺 Theunis Rootman Nigel Ward Tshepo Makete CA(SA) - please wake your sales teams up! I am willing to come and do #customerservicetraining #probono for them in 2025 to prevent other prospective customers to have the same #disappointingesperience with Toyota Motor Corporation. To all my other followers and earth angels in my life, thank you for who you are! My prayer is that you #makeadifference in someone else’s life today and #makeGodsmile through your #generosityofspirit in someone’s life 🙏🌺 Dr. Christa Bonnet #makingadifference #differencemaker #serviceexcellence

🚗 We ran a recent #poll asking what's the most important factor when choosing a Used Car Warranty provider? The most popular answer? "An Easy Claims Process and Top-Notch Customer Support!" 🚗 At 2020 Warranty Ltd we know that when things go wrong with your vehicle, the last thing you or your customers need is a complicated claims process. That’s why we streamline ours to make it fast, simple, and hassle-free – ensuring your customers can get back on the road quickly. 🔑 What sets us apart? Seamless Claims Process – No hidden complexities, just a straightforward way to make claims by phone or email. Expert Customer Support – Our dedicated UK-based support and claims team is available to guide you every step of the way. Quick Resolutions – We understand the urgency of repairs, so we work fast to process claims efficiently. Your customers deserve peace of mind when it comes to their vehicles. With us, they’ll not only get reliable cover, but also the confidence that they’ll be supported when they need it most. 💬 Looking to offer your customers a seamless experience? Let’s talk! #CustomerSupport #CarWarranty #Automotive #CustomerExperience #ClaimsProcess #UsedCars #WarrantyProvider #CustomerSatisfaction #CarDealer #UsedCars #UsedLCV #HGV #Motorhomes #WheelieGoodWarranties Simon Miller | Gary Munday | Mark Dockerill MBA | Toby Edwards

CARS24 Arabia CARS24 CARS24 Care CARS24 Arabia Care I am beyond frustrated with the unethical practices, poor service, and misrepresentation I’ve faced after purchasing a car from Cars24. From misleading information about the car’s condition and mischarged bills to mechanical issues within weeks of purchase, every step of this experience has been a nightmare. I was sold a car with hidden damages, forced into a bundle without clear options, and given false assurances about the warranty. The customer service? Nonexistent. I’ve been left in the dark with zero communication, being passed from one incompetent advisor to another. Cars24's treatment of customers is beyond disappointing, and I now question the integrity of this so-called reputable brand. If you value your hard-earned money, I suggest you think twice before trusting them with your business. After handing my car over to Cars24 for repairs, they took apart the engine and demanded an outrageous payment, claiming my warranty is void. When I couldn’t afford the costs, I requested the car be returned, but after reassembling the engine, they’re now claiming there’s a misfire and additional issues that need fixing—weeks later with zero updates. To make matters worse, my car’s RTA registration has expired, and I’m now stuck with penalty charges due to their failure to act! No communication, no resolution, and no responsibility. This is a nightmare experience that I wouldn’t wish on anyone. If you're considering Cars24, BEWARE! They don’t just sell cars—they create ongoing headaches and financial stress. #Cars24Nightmare #CustomerServiceFail #ConsumerRights #Scammed #AvoidCars24 #Fraud I won’t stop until I get the accountability I deserve! Stay tuned as I escalate this to the highest level. #Cars24Fail #ConsumerRights #FraudAlert #NoMoreExcuses

Drive it until the wheels fall off! This news report comes out of rural Mississippi, but this is happening all across the country and consumers are looking for ways to keep older vehicles on the road longer. At Recall Masters, Inc. we're helping dealers connect with owners of older, out-of-warranty vehicles - all affected by a dangerous recall. 58% of these customers then opt-in for CP work because it's harder to find parts, a reliable aftermarket technician and the skills to do the work themselves. Find out what the opportunity is around your dealership - https://lnkd.in/gTEm-ePx . #recallmasters #retention #retentionstrategies #recalls #customerexperience #customeracquisition #customerretention #dealerships #automotive #automotiveindustry #servicedepartment #fixedops #fixedoperations #driversafety  Scott Alan Sean Reyes Tung Nguyen Jim Yanco Jennifer Breza Po Duncan Dean Ricciardulli Brent Hulsey Doug Nottage LeTonia Powers Jessica Porterfield Jessica Rodriguez Jeff Tampe Matt Stephens Tony Rodriguez David N. Nelson, CLTC, LUTCF Jim Maxwell Ryan Hadley Kristin Martini Tracy Simmons Kameron Lamp Christopher Scales Mark Lumsdon Jason Daniel Kerianne Waldrop PMP Clementine Hernandez Sylvia Reyes Troy Atkinson Tony Glaser Mallory Del Rosario