Avekshaa Technologies’ Post

As a mobile banking app, HyperJar's customers expect UX that's quick and convenient.📲 Systems Lead, Jake Samson turned to Ultimate's automation platform to deliver on this promise — and it's paying dividends. 💸 They’ve cashed in on their automation potential by: 📈 Reaching a 90% first-contact resolution rate on common queries with their bot 💳 Fully automating their most repetitive use case of replacing lost cards 📉 Cutting first response times by 94% so customers can get help faster All while maintaining a 97% CSAT score and 4.7 stars on Trustpilot Learn more about why HyperJar banks on us for the success of their support: https://lnkd.in/ezFgzUiF

In a recent Touchpoint Group Insight session, we examined how banks can meet evolving customer expectations using Ipiphany, our AI-powered text analytics platform. This platform helps identify problems and uncover actionable insights from customer feedback, which is essential for maintaining customer loyalty. The session demonstrated Ipiphany's application using public data from the UK market, specifically analyzing feedback from mobile banking app users on iOS and Google Play. Lloyds Bank served as a case study, with data derived from customer ratings and comments. Key areas of focus included analyzing performance trends, identifying problematic app versions, exploring user feedback, and tracking insights. The webinar emphasized the importance of proactive customer feedback analysis, a strength of Touchpoint Group’s Ipiphany. This platform provides insights through automated categorization and organization of feedback data into thousands of topics and themes relevant to the banking industry. Banks interested in improving their customer feedback analysis can benefit from a demo of Ipiphany. The platform can significantly enhance how banks respond to customer needs, helping them stay competitive in the market. Read the full blog post: https://lnkd.in/gYHFdCqW #TouchpointGroup #BankingAppInsightsSession

Digital Banking can get so much easier if Financial institutions can leverage good UI/UX (User Interface/User Experience) design to enhance the quality of their service and product delivery. lately, I've been exploring various mobile apps and web platforms offered by different banks. One common observation across all of them is their primary focus on merely getting customers to the app, facilitating their transactions, and little else. Given the significant daily usage of this product, I strongly believe that a bank's mobile offering should provide a lot more value and features. Some of these features can include: ➡ Financial Planning Tools: Integration of budgeting tools, savings calculators, and goal trackers to help users manage their finances more effectively. ➡ Educational Resources: Access to financial literacy content, tutorials, and articles to help users improve their understanding of personal finance and make informed decisions. ➡ Customizable Alerts: This allows users to set up personalized alerts for account activity, transaction notifications, low-balance warnings, and upcoming bill payments. ➡ Interactive Chatbots: Implementation of AI-powered chatbots to provide instant customer support, answer FAQs, and assist users with common banking tasks in a conversational manner. ➡ Enhanced Security Features: Integration of biometric authentication (such as fingerprint or facial recognition), two-factor authentication options, and real-time fraud detection alerts to enhance account security. ➡ Personalized Offers and Rewards: Tailored recommendations for credit card offers, savings accounts, and rewards programs based on users' spending habits and financial goals. ➡ Mobile Check Deposit: Enable users to deposit checks remotely by simply taking a photo of the check using their mobile device, eliminating the need to visit a branch or ATM. ➡ Bill Payment and Transfer Options: Streamlined bill payment functionality, peer-to-peer payment options, and cross-border transfer capabilities to make transactions more convenient for users. ➡ Investment Management Tools: Integration with investment platforms, portfolio tracking features, and access to market news and research to help users manage their investments effectively. ➡ Integration with Third-Party Apps: Seamless integration with popular financial management apps, budgeting tools, and digital wallets to provide users with a holistic view of their finances and simplify money management. By incorporating these features into their mobile product, banks can offer a more comprehensive and user-friendly experience that meets the evolving needs and expectations of their customers. #bankingapp #uiux

Mobile banking apps shouldn’t just keep up—they should set the standard. 💡 Today, 73% of consumers prioritise seamless digital experiences when interacting with their financial institutions. Yet many banking apps still deliver outdated, unintuitive designs. At Plumery, we’ve expanded our capabilities to help banks overcome these challenges and build customisable, multi-channel banking apps that meet modern expectations. With our flexible UI/UX Factory, banks can: 🔷 Reduce customer-facing interfaces development time by 80% 🔷 Gain full access to source code for complete design control. 🔷 Accelerate time-to-market with pre-built mobile and web solutions. 🔷 Deliver seamless digital experiences for customers. 🔷 Stay agile with faster, more efficient development cycles. 🔷 Lead the way with apps that are intuitive, scalable, and built to last. Unlike generic “one-size-fits-all” apps, Plumery provides ready-to-use frameworks tailored to your branding, your strategy, and your customers’ needs. ~~~ 👉It’s time to transform the way you build apps. Let’s talk!  ➕ For more digital banking insights, follow me on LinkedIn: Ben Goldin

In the fast-evolving world of digital banking, delivering a seamless app experience isn’t just a feature - it’s a lifeline. 🌐📱 Imagine this: a user logs into their banking app, expecting quick transactions and a smooth experience, but instead, they face crashes, lags, or confusing interfaces. The trust is broken in seconds, and your app risks losing its most valuable asset—loyal users. 𝗛𝗼𝘄 𝗱𝗼 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗯𝗮𝗻𝗸𝘀 𝗲𝗻𝘀𝘂𝗿𝗲 𝗳𝗹𝗮𝘄𝗹𝗲𝘀𝘀 𝗮𝗽𝗽 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝘀𝗶𝗻𝗴𝗹𝗲 𝘁𝗶𝗺𝗲? We’ve distilled insights from leading industry experts to provide you with strategies to address the current challenges of Quality Engineering in the Digital Banking space. Be it the expectations of users for a robust user experience, testing open banking APIs, or the complexity of multiple testing challenges within the banking architecture, we've got you covered.   📘 𝗪𝗵𝗮𝘁'𝘀 𝗰𝗼𝘃𝗲𝗿𝗲𝗱 𝗶𝗻 𝘁𝗵𝗲 𝗪𝗵𝗶𝘁𝗲𝗽𝗮𝗽𝗲𝗿? • Current State of the Digital Banking & its Impact for QE Leaders • The Problem of Quality Engineering Challenges in Modern Banking • Deep Dive into Strategies to Move Beyond QE Challenges • Implementation Strategies to Address the Digital Banking Challenges. Download the free whitepaper here➡️https://lnkd.in/gHHe3k88 #QualityAssurance #AppTesting #BankingApp #DigitalBanking #DigitalExperience

🚀 Exciting News: MTB Smart Banking App Just Got a Revamp! In today’s fast-paced digital world, banking must evolve to meet the growing demands for simplicity, speed, and security. That’s why we’re excited to announce a transformative upgrade to the MTB Smart Banking app—designed with you in mind. This isn’t just another update; it’s a commitment to making your banking experience more accessible, efficient, and tailored to your needs. By integrating trailblazing technology with thoughtful design, we’re reshaping the way you interact with your money. What's New? 🎨 Sleek New Design: A refreshed user interface that offers a clean, intuitive experience, ensuring seamless navigation for all your banking tasks. 🤝 Service Bundling: Enjoy an integrated platform that brings together banking, payments, investments, and more in one easy-to-use package. ✨ Powerful New Features: Manage your finances effortlessly with advanced tools for tracking, savings, and securing your transactions—anytime, anywhere. This project reflects the power of teamwork, dedication, and innovation.This upgrade is a proud testament to the capabilities of our in-house development team and cross functional teams, who worked tirelessly to create a solution that redefines modern banking. Update your app today and step into a new era of banking convenience. Together, we’re building a smarter, simpler, and more secure financial future. Stay tuned for up-coming new features! #FutureOfFinance #CustomerExperience #CustomerFirst #FinancialWellness #BankingMadeEasy #DigitalBanking #MutualTrustBank Khalid Hossin Sharif Ahmed Fateha Akter Md Belayet Hossain Roni Shikder Imtiaz Hossain Arifur Rahaman nadia akbar tumpa @Faruk Abdullah Mohammed Rafsun Erad Seyam Rabbi Rehnuma Binte Saif

🚀 #Webinar - Join us on August 28th for a comprehensive look at mobile-first banking excellence, hosted by BAI. This session features insights from Alkami’s Head of UX/UI, Ty Griffin; Principal Sales Engineer, Nola Sedlaczek, PMP; and STAR Financial Bank SVP of Operations, Matt Singleton. Discover how to elevate your #FinancialInstitution’s digital channels from merely functional to engaging and profitable. Key Takeaways: 🔹Best practices for outstanding mobile UX 🔹Cutting-edge design and functionality strategies 🔹Insights from industry leaders Don’t miss this opportunity to enhance your mobile banking strategies!  #MobileBanking #UXDesign #Fintech #Innovation #Banks #CreditUnions #DigitalBanking

In the Touchpoint Group Banking App Insight Session for February, the analysis examines the performance of different app versions across four key areas: Authentication, Design and UI, App Reliability, and Features and Functionality. Initially, version 5.120.35 had an Engaged Customer Score of 4.2, indicating strong user involvement. However, with the release of version 6.0.2, engagement slightly decreased. Subsequent versions showed even lower engagement until version 6.2.7 partially recovered. The analysis also examines how user experience changes align with the four Foundational Pillars. For instance, when version 6.0.20 was launched, there was a notable increase in app reliability issues, along with a doubling in authentication issues. Subsequent versions further worsened Reliability concerns, as users reported problems like the app opening unexpectedly. This detailed examination emphasizes the need to go beyond numbers and understand user feedback. Text analytics revealed specific issues like app instability and authentication problems, matching the observed increase in related concerns. Overall, this analysis provides valuable insights into areas where app versions are changing, helping identify potential issues affecting user satisfaction and guiding improvement efforts. Watch the full video to learn more: https://lnkd.in/gFqi3tri

We’re one of the first UK banks to launch our retail banking app on Apple’s Vision Pro. Our mobile app users can use their banking features on the Vision Pro in a safe and secure environment, including accessing our digital assistant, Cora+ which uses the latest generative AI technology. Insights we get from app usage will help us to improve product and service design for our digital features. Speaking on the launch, our Chief Digital Information Officer Wendy Redshaw, said: “It will be interesting to take learnings, understanding how customers use the app in this new technology to deal with their finances, and to understand how we can create bespoke propositions to serve them even better. It’s just one insight into how the future of banking could look in the future – watch this space.” More here: https://lnkd.in/eMfRwc-C

We’re one of the first UK banks to launch our retail banking app on Apple’s Vision Pro. Our mobile app users can use their banking features on the Vision Pro in a safe and secure environment, including accessing our digital assistant, Cora+ which uses the latest generative AI technology. Insights we get from app usage will help us to improve product and service design for our digital features. Speaking on the launch, our Chief Digital Information Officer Wendy Redshaw, said: “It will be interesting to take learnings, understanding how customers use the app in this new technology to deal with their finances, and to understand how we can create bespoke propositions to serve them even better. It’s just one insight into how the future of banking could look in the future – watch this space.” More here: https://lnkd.in/eMfRwc-C