B2B International’s Post

𝗜𝗻𝘁𝗲𝗿𝗳𝗼𝗼𝗱’𝘀 𝗰𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁 𝘁𝗼 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗰𝗲𝗻𝘁𝗿𝗶𝗰 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 We understand the significance of listening to our customers. To deepen our understanding of their needs, we conducted our first Customer Experience Survey in the EU. The insights gained are invaluable, guiding our efforts to innovate and deliver greater value. Our global teams collaborate closely with partners and customers to enhance service quality and effectively meet expectations. 🤝 𝑻𝒓𝒖𝒔𝒕𝒆𝒅 𝒑𝒂𝒓𝒕𝒏𝒆𝒓 𝒊𝒏 𝒅𝒂𝒊𝒓𝒚 The survey indicates that customers associate Interfood with being 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 and 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹. On top of that, great 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 and extensive 𝗴𝗹𝗼𝗯𝗮𝗹 𝗱𝗮𝗶𝗿𝘆 𝗺𝗮𝗿𝗸𝗲𝘁 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 are highly appreciated. We are pleased that these outcomes align with our 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗮𝗺𝗯𝗶𝘁𝗶𝗼𝗻𝘀 for the coming years. As Edwin Van Stipdonk, Chief Commercial Officer, states: “It is our ambition to remain and become the partner of choice to many of our customers. We aim to strengthen this positive positioning as we pursue our 2028 strategy.” 𝑺𝒉𝒂𝒑𝒊𝒏𝒈 𝑰𝒏𝒕𝒆𝒓𝒇𝒐𝒐𝒅’𝒔 𝒇𝒖𝒕𝒖𝒓𝒆 The outcome of this survey is instrumental as we shape improvement plans, refining our innovative value propositions, and ensuring we stay at the forefront of industry trends. 💡 Specific outcomes are in the process of implementation. We are committed to enhancing our customer focus and increasing awareness of our value propositions, as we emphasize the significance of customer feedback in shaping Interfood’s future. 🙏 A heartfelt thank you to B2B International for your support and valuable insights. We are excited to expand our Customer Experience research on a global scale!

Colruyt Group focuses more attention on the customer now than ever before. 🛒 And we do so with Customer1.0: a data-driven programme designed to enable us to engage with every customer as relevantly as possible. ✨ In this interview, you can read about how Valerie, Deborah and Kristof do just that. #colruytgroup #colruytgroupit #datadriven https://lnkd.in/eD4nS9ip

Have you noticed how customer service is getting better this year? 🤔 No, me neither. It’s barely worth talking about industries like utilities and insurance. With a few honourable exceptions like Octopus Energy that ship sailed long ago. It’s more worrying seeing poor experience seep into service sectors like solicitors and restaurants. Customer service is the lifeblood of these organisations and that’s what customer experience expert, Vinay Parmar and I were chatting about this week. Vinay specialises in consumer industries like hospitality, logistics and retail. Most of our work is B2B service sectors but our philosophies are exactly the same: Build a winning business by putting the customer at the centre of everything you do 🎆 Everyone knows that delighting existing customers is cheaper than finding new ones. It’s also proven that investing in customer experience during recessions is what sees businesses win in the long run. All this led to Vinay and I getting very excited about the growth potential in consistently treating customers better 🧨 How’s customer service holding up in your sector? #salesdirector #customerservice #customerexperience

Customer feedback isn't just a valuable asset; it's the cornerstone of strategic decision-making. As importers of fruits and vegetables, understanding and harnessing customer feedback can be the differentiator between thriving and merely surviving in the industry. Here are a few ways we can utilize customer feedback to elevate our import business: 1. Product Quality Enhancement:Customer feedback provides invaluable insights into the quality of the products we import. By actively listening to our customers' comments and suggestions, we can identify areas for improvement and fine-tune our sourcing strategies to deliver fresher, more flavorful produce. 2. Market Demand Analysis:By analyzing feedback trends, we gain a deeper understanding of shifting consumer preferences and emerging market trends. This enables us to adapt our product offerings accordingly, ensuring that we're always one step ahead in meeting the evolving demands of our customers. 3. Supply Chain Optimization:Customer feedback often sheds light on inefficiencies or pain points within the supply chain. Whether it's issues with transportation, packaging, or delivery timelines, addressing these concerns proactively not only enhances customer satisfaction but also streamlines our operations for greater efficiency and cost-effectiveness. 4. Brand Loyalty Cultivation:Engaging with customers through feedback channels fosters a sense of transparency and trust, ultimately cultivating stronger brand loyalty. By actively listening, responding, and incorporating customer suggestions into our business practices, we demonstrate our commitment to delivering an exceptional experience that goes beyond just the product itself. 5. Continuous Improvement Culture:Embracing a culture of continuous improvement is essential for long-term success in the import business. Customer feedback serves as a catalyst for innovation and refinement, driving us to constantly strive for excellence in every aspect of our operations. Customer feedback isn't just a tool; it's the fuel that propels our import business forward. By leveraging the insights gleaned from our valued customers, we can not only meet but exceed expectations, cementing our position as leaders in the industry. #CustomerFeedback #ImportBusiness #FruitsAndVegetables #BusinessStrategy 🚀🌱

🚀 Exciting insights from the 11th International Conference of Management and Industrial Engineering 2023 in Bucharest! 📊 🛒 The retail industry is undergoing a transformation, and automation is at the forefront of this change. Evgeniya Tonkova from the University of Economics in Varna, Bulgaria, presented compelling research on the case for price automation in traditional retail outlets, with a focus on fresh milk sales. 🧐 The study delves into consumer behavior, revealing that price sensitivity and real-time price comparison are significant factors in purchasing decisions. With the rise of online grocery shopping and the need for retailers to adapt to market fluctuations, the importance of dynamic pricing strategies has never been more evident. 🤖 Tonkova's research proposes that pricing automation models, which consider factors like shelf life, demand, and competitor prices, can optimize inventory management and enhance sales performance. These models can be tailored to single products or entire product categories, offering a flexible approach to pricing that responds to the ever-changing retail landscape. 📈 The findings from a survey of milk buyers in Bulgaria show that consumers are open to dynamic pricing, indicating a readiness to embrace the benefits of automation in their shopping experience. 🔍 As we move forward, it's clear that automation will play a crucial role in the future of retail. It's not just about efficiency; it's about delivering better value to consumers and driving profitability for businesses. https://lnkd.in/ebyp_6Cj 💡 Let's continue the conversation about how automation can revolutionize the retail industry. What are your thoughts on the role of technology in shaping the future of shopping? #RetailAutomation #DynamicPricing #ConsumerBehavior #Industry4.0

Have you considered aftermarket services 👷♂️ (and products 🔩 ) to improve your manufacturing 🏭 or product business 📈? If not, lets chat 💬 #aftermarket #products #services

Innovation and Market Proximity - The Key to Competitive Advantage In the current economic landscape, staying innovative and close to the market is more crucial than ever. Understanding and responding to customer needs quickly can significantly enhance market presence and customer loyalty. At Ausinland, we emphasize the importance of leveraging market insights and customer feedback to guide our clients' product development and service offerings. Our strategic approach ensures that our clients' innovations are aligned with market demands, securing their position as industry leaders. #sourcing #procurement #supplychain #innovation

“Quality Data” in Satisfaction Surveys In the quest for competitive insights, many companies are highly invested in the use of satisfaction surveys, lured by the promise of simple scores, easy comparisons and benchmarking. Yet these present companies with some serious drawbacks: They’re not diagnostic. The output doesn’t guide companies towards greater understanding to inform effective action. You encounter problems when trying to compare with others, even in the same industry sector. A Fresh Approach to Gaining Insights Directly engaging with your customers to understand their expectations of an ideal experience opens up a path to deep, strategic intelligence. Measuring your performance against your customers’ highest priority expectations provides a more effective analysis. This can also include comparative analysis with direct competitors - the depth and value of this insight cannot be overstated. Case in Point: A Market Leader Emerges Using our expectations-based methodology, a client serving 44,000 B2B customers across 12 countries uncovered many invaluable insights. Armed with this knowledge, the resulting action plan helped them achieve industry leadership through strategic improvements based on direct customer feedback. Your Opportunity for Competitive Advantage There's a clear path to leapfrog to the front with insights that matter. Ready to unlock the actionable intelligence that can set your company apart? Discover how with Promising Outcomes: https://lnkd.in/eR2xaG6h . . . #CustomerExperience #SatisfactionSurveys #DataInsights #MarketLeadership #PromisingOutcomes

𝗜𝘀 𝘆𝗼𝘂𝗿 𝗳𝗼𝗼𝗱𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗶𝘀𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗿𝗲𝗮𝗱𝘆 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲? 🚀 Don’t miss out on December 5th – Explore ways to use innovative technology to improve your last-mile operations. We'll discuss strategies for transitioning to next-gen solutions, improving efficiency, and boosting customer satisfaction. 𝗧𝘂𝗿𝗻𝗶𝗻𝗴 𝗧𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 𝗶𝗻𝘁𝗼 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: 𝗔 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗳𝗼𝗿 𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗟𝗮𝘀𝘁-𝗠𝗶𝗹𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 📅 December 5th, 1:00 PM - 1:45 PM EST | Discussion + Q&A 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗡𝗼𝘄: https://lnkd.in/e9F_TzQc Hosted by Aaron Geiger and Scott McWilliams, this interactive session will look at how the right technologies will transform your operations.   1️⃣ Dissect the shift from manual, session-based operations to dynamic, platform-based systems. 2️⃣ Tackle challenges like data quality and training within logistics operations. 3️⃣ Explore strategic advantages of centralized platforms for enhanced decision-making and collaboration. 4️⃣ Define best practices for maintaining data integrity and managing change within your organization. #foodservice #distribution #logistics #supplychain #technology

🚀 Octaane Seven: Predict Tomorrow, Deliver Today! 📊✨ Imagine a world where you can forecast demand, optimize routes, and minimize costs—all before challenges arise! 🌟 That's the power of Predictive Analytics in Logistics: 📌 Smarter decisions, faster. 📌 Reduced risks, maximized efficiency. 📌 Better customer satisfaction. At Octaane Seven Pvt. Ltd. , we’re redefining logistics by integrating data-driven insights into every supply chain step. Ready to stay ahead of the curve? Let's turn your logistics challenges into success stories! #PredictiveAnalytics #LogisticsInnovation #OctaaneSeven #SupplyChainEfficiency #FutureOfLogistics #LogisticsSolutions #SupplyChainInnovation #DataDrivenDecisions #Octaane7 #EfficiencyUnlocked #RouteOptimization #CustomerSatisfaction #SmartLogistics #SupplyChainExcellence #LogisticsInnovation #ForecastingSuccess #MinimizeCosts #StayAhead