B2B Online’s Post

Here's my 2024 LinkedIn Rewind, by Coauthor.studio: 2024 proved that in the world of digital experiences, partnerships aren't transactions – they're transformations. When Sitecore's Mediterranean partner ecosystem delivered 222% of our sales target, it wasn't just a number. It was a testament to what happens when trust meets innovation. From Spain to Israel, we didn't just connect technologies; we connected possibilities. Key Moments That Defined Our Journey: • Breaking Barriers in Digital Experience: Our partnership with EPAM Systems showcased how strategic collaboration can revolutionize customer engagement across complex markets. https://lnkd.in/dePbHbeN • Innovating Together in Italy: Our Partner Day in Italy wasn't just an event – it was a masterclass in how regional expertise drives global innovation. https://lnkd.in/d9KXRRjM • Recognizing Excellence: Being named EMEA Strategic Partner Manager of the Year reinforced that our success is collective, not individual. What made 2024 extraordinary wasn't just exceeding targets. It was watching partners transform digital experiences, helping brands like Bayer consolidate 300 portals into a single, powerful platform that delivers 90,000 unique employee experiences. Looking ahead to 2025, our mission remains clear: Build partner ecosystems that don't just adapt to change, but drive it. The digital landscape evolves at the speed of trust, and we're committed to being its architects. To our incredible partners across the Mediterranean: Your vision turns possibilities into platforms. Thank you for another remarkable year. #PowerToBuild #DigitalExperience #PartnerEcosystem #LinkedInRewind #2024Wrapped

1 day left until The CXNext Phil Summit 2024!   We’re set to dive into 'Elevating Experience, Innovating Digital Horizons.' Join us for an exclusive look at HubSpot integration with Sognare Softdial. See you there! #CXNext2024 #elevateexperience  #contactcentersolutions  #HubSpotIntegration #HubSpot

It was great being at Salesforce World Tour Essentials in Copenhagen earlier this week and many thanks to the Salesforce Denmark team for a fantastic event! Among the many inspiring conversations, presentations and breakouts sessions, we were especially proud to hear from Apromore customer Kasper Tjørntved Davidsen, CIO at Topdanmark who highlighted the company’s inspirational transformation journey. The company aims to handle 80% of customer interactions within 20 seconds, with the remaining 20% focusing on high-value service, and the rest via digital channels. This underscores the significance of process transparency and better controls for their processes for them to serve customers effectively. Apromore is part of the solution stack, complementing #Salesforce as the engagement layer for their customer-facing interactions with the support of our implementation partner Breakawai. Process standardization, optimization and improvement are critical to this program.   Thanks for sharing your experience Kasper and thanks to Jan Simonsen and the Salesforce Denmark team for another great event!  📸 photo credit: Salesforce; Jan Simonsen, Kasper Tjørntved Davidsen #SalesforceWorldTour #CopenhagenEssentials #processmining #processimprovement #operationalintelligence #digitaltransformation #CIOleadership

𝐈𝐧 𝐣𝐮𝐬𝐭 7 𝐝𝐚𝐲𝐬 𝐈 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚𝐜𝐡𝐢𝐞𝐯𝐢𝐧𝐠 𝐚𝐧𝐨𝐭𝐡𝐞𝐫 𝐦𝐢𝐥𝐞𝐬𝐭𝐨𝐧𝐞: 𝐓𝐚𝐤𝐢𝐧𝐠 𝐭𝐡𝐞 𝐬𝐭𝐚𝐠𝐞 𝐢𝐧 𝐒𝐰𝐢𝐭𝐳𝐞𝐫𝐥𝐚𝐧𝐝 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐟𝐢𝐫𝐬𝐭 𝐭𝐢𝐦𝐞. Together with Melanie Vögelin we'll be sharing our success story on Full-Funnel and Always-On strategies for B2B use cases. 𝑾𝒉𝒚 𝒔𝒉𝒐𝒖𝒍𝒅 𝒚𝒐𝒖 𝒋𝒐𝒊𝒏 𝒖𝒔? First, we are a dynamic & engaging Duo who promise to make the session both insightful & entertaining 😉 . But more importantly, this case study highlights the 𝐩𝐨𝐰𝐞𝐫 𝐨𝐟 𝐝𝐚𝐭𝐚-𝐝𝐫𝐢𝐯𝐞𝐧 marketing. Without data, your campaign is just another idea based on personal opinion. While intuition has its place, combining it with solid data is the key to impactful strategies. This collaboration between Worldline and e-dialog is something I'm incredibly proud of. It's a partnership built on mutual challenge, growth, and pushing boundaries to achieve the best possible outcomes. That’s what true sparring looks like. Without sounding too bold—come and see for yourself! 😎 📍 DEX - Digital Experience - Blue Stage 📅 20.11. at 15:30 I can't wait to see some familiar faces and meet you after our session for some enriching exchanges. #dex #conference #datadriven #b2b #fullfunnel

Hello, 2025! 🙋♂️ But first—a look back at an incredible 2024 ⬇️ We’re proud to share some milestones that shaped the best year yet for Startquestion & Webankieta (our core brand in Poland). 🔹 Surveys filled: 🎯 7.53M (2023) → 13.84M (2024) 📈 +85% increase 🔹 Revenue: 💰 $1.29M (2023) → $1.53M (2024) 📈 +19% increase 🔹 Clients: 🙂 656 → 701 📈 +7% increase And here’s the best part—we achieved all this without expanding our team! 🚀 ✨ Key Projects: 🔸 New result analysis module 🔸 Multilingual surveys 🔸 First pricing update since 2019 🚨 A game-changing milestone: We welcomed Books A Million to our client roster. This incredible partnership has paved the way for even bigger plans—more exciting news coming soon! We couldn’t have done this without our amazing team and valued clients. 💡 Let’s make 2025 even more remarkable! What’s one of your proudest achievements from 2024? Share it below—we’d love to celebrate your wins too! 🎉 #CustomerExperience #CX #VoC #Growth

💡 Announcing Antavo’s Strategic Partnership with EPAM Systems💡 We’re ready to revolutionize and reimagine what it means to have a truly cutting edge loyalty program. This strategic partnership combines technology, experience, and consultancy to provide market-ready, real-life solutions, created by true experts. EPAM’s 30 years of expertise in digital transformation paired with our innovative AI Loyalty Cloud technology empowers companies to: Get in front of the pack,  Get in front of the trends,  Truly lead with their programs. How did this partnership come about? EPAM has been a valued and certified partner of ours for quite some time now. They’ve completed our extensive Antavo Academy courses, gaining expert knowledge about the inner workings of our platform. Plus, what we’ve been seeing and experiencing also aligns with recent market trends. In our Global Customer Loyalty Report 2024, we saw the percentage of brands (65%) ready to overhaul their strategies. And we’re here to help them! What exactly do we bring to the table? ✅ Tailored solutions: Helping brands reimagine and refine loyalty strategies. ✅ Expertise boost: EPAM’s certified teams know how to maximize Antavo’s platform potential. ✅ Market-ready innovation: Creating future-proof programs with real market expertise. I’m excited to see what the future holds, and excited to deliver impactful customer experiences together! 👉 Read the full story here: https://lnkd.in/dtVkPe3g #CustomerLoyalty #DigitalTransformation #Partnership #LoyaltyPrograms #Antavo

Business is the backbone of the Singapore economy and a stronger Government-to-Business relationship is critical to sustain Singapore’s economic competitiveness. To improve digital services and provide timely support to businesses, the team at the Ministry of Trade and Industry launched BizEngage, a Government-to-Business Engagement platform on Salesforce Customer 360 for Public Sector - bringing teams and information together into a single view for a better service delivery experience. Here are the five best practices from that work to help your organisation understand how to achieve a similar outcome.

Attended my second DMEXCO conference since my 2015 experience with Accenture Interactive. The event showcased a diverse mix of tech insights and unique marketing discussions, including a deep dive into Taylor Swift's impact (yes, with a crowd of Swifties in the mix!). I was a little out of place there but the discussion was lively! One key lesson resonated with me from this year's conference: the need for enhanced integration among customer-facing teams. It's time to break down silos and foster collaboration across all touch-points - from sales to marketing, product support to customer service. Sales and after-sales teams, being the frontline representatives, should have direct, open channels with the product teams. Similarly, customer service insights often hold untapped value that organizations need to leverage for better outcomes. Many people forget (and even I do sometimes 🤣 ) that I was the Marketing Director for Crossgate US when Crossgate was acquired by SAP in 2011. I have always had an appreciation for marketing and understanding its role in the overall product lifecycle - why develop a product if you don't know how to connect to the market? Technology has made a big impact on marketing since 2011 (even has its own name MarTech) but we still have some fundamental challenges in communication and busting silos on the business side. #DMEXCO #CustomerExperience #Integration #Collaboration

"Thank you, Sandip Chhettri ✅, for your valuable presence and for resharing our event! Your engagement and contribution helped elevate the experience, and we look forward to collaborating more in the future." #ObserveNowMedia #Super40DigitalNative

🔥 Volta powered by a 6M pre-seed Round 🔥 Today marks a huge milestone for us. We’re launching Volta and sharing our vision to transform the way B2B brands, wholesalers, and distributors operate with modern digital tools and AI. The journey to Volta started with a simple observation: traditional B2B sales processes are stuck in outdated, inefficient systems, with teams juggling endless Excel files, emails, and manual steps. Mario experienced this firsthand when I met him, as he was selling his products and began to envision a new path forward—one that would leverage software and AI to streamline and empower B2B operations. After a year of researches and product iterations, Volta was born. With Volta, we aim to bring B2B sales into the digital age. Our AI- powered platform automates repetitive tasks, centralizes operations, and empowers teams to focus on what truly matters—growth, innovation, and connection. Our solution helps businesses: Digitize and simplify catalogs, orders, and client interactions Automate repetitive tasks, thanks to AI, for increased productivity Take better decision with real time data-driven insights 💸 Backed by a $6M pre-seed round and 40 incredible investors across 6 countries, Volta is more than a product; it’s a movement to reshape B2B commerce for a modern, digital-first economy. A special thank you to Mario Parteli, my amazing partner in crime, Antoine Le Squeren, Reda El ganzri, Elsa Moisand and the rest of the team whose vision and passion sparked the journey that became Volta. Together, we’ve combined our complementary experiences to create something we’re truly proud of. To Emblem, the lead investor of our dream, and the group of 40 outstanding investors who have backed us: thank you for your trust, support, and belief in our mission. We are super proud to share this journey with you all. The future of Wholesale Distribution is here, and we can’t wait to make it bright. #Volta #Launch #B2BCommerce #SaaS #DigitalTransformation