BankQuality’s Post

Having a quality banking app with a good user experience is integral to retention success for 74% of banking app users when they're deciding to stay or switch as revealed in our latest Byte-Sized Banking report. This is even more pronounced among 25-44-year-olds (80%). As our expert Jordan Harris notes "This research highlights the critical role that banking apps play in the decision-making process for consumers in Australia and New Zealand." Read more here: https://lnkd.in/gTZBRfWM #digitalbanking #financialwellbeing #personalfinancialmanagement #insights

The journey is the destination: Great customer journeys are everything in digital banking and why card + app is the best way to loyal customers 🙋 💳 Read the new white paper from Tietoevry Banking now: https://bit.ly/3Wk3ukn #Cards #Banks #TietoevryBanking #App #MyCards

EMARKETER's highly-anticipated US Mobile Banking Emerging Features Benchmark published today! Is your mobile banking app keeping up with consumer expectations in 2024? Based on the results of the benchmark, principal analyst Tiffani Montez uncovered key trends including: 📈 Banks made incremental gains in innovation, with average app scores rising from 39 to 43 on a 100-point scale. However, there's still a long way to go. 🏆 Surging to first place, Truist excelled by ranking in the top 3 across five categories. 💡 Advanced alerts, proactive account insights, strong security, and seamless deposit setups top the wish list for mobile banking features. 🌟 By 2028, Gen Z will account for 28% of US mobile banking users, amplifying the demand for user-friendly and secure apps. 🔑 Top Priorities: 🔒 Security & Control continues to dominate consumer preferences, with features like enhanced safety protocols leading the charge. 🗂️ Transparency in recurring charges and easy self-service options are non-negotiable in today’s apps. The report highlights a growing disconnect between consumer demands and what top banks currently offer. Is your institution ready to close the gap? Subscribers can access the full report linked in the comments to uncover emerging trends and actionable insights. #BankingInnovation #MobileBanking #FintechTrends #CustomerExperience

The journey is the destination: Great customer journeys are everything in digital banking and why card + app is the best way to loyal customers 🙋 💳  Read the new white paper from Tietoevry Banking now: https://bit.ly/3Wk3ukn #Cards #Banks #TietoevryBanking #App #MyCards

As more (and younger) consumers favor the way apps operate, online banking is emulating handhelds. What does it mean for legacy banks? Nine Best Practices As Banks' Online and App Customer Experiences Converge - https://lnkd.in/dwrNxgDp

Having a quality banking app with a good user experience is integral to retention success for 74% of banking app users when they're deciding to stay or switch as revealed in our latest Byte-Sized Banking report. This is even more pronounced among 25-44-year-olds (80%). As our expert Jordan Harris notes "This research highlights the critical role that banking apps play in the decision-making process for consumers in Australia and New Zealand." Read more here: https://lnkd.in/gTZBRfWM #digitalbanking #financialwellbeing #personalfinancialmanagement #insights

#SuperApps are a hot topic in mobile banking 📱 today. Applications which integrate #Banking and #NonBanking services are becoming popular. Customers' high interest and trust pave the way. While in the first years of mobile banking, the efforts focused on adding more and more banking functionalities, the current trend is to integrate further services like insurance, consumer benefits and rewards, and even e-commerce, personal activities or social media. Banks in Europe 🌍 and North America 🌎 have to meet strict regulations about consumer data protection, but the opportunities are high. Service provider #Pymnts.com recently published a study conducted with more than 9.000 consumers, asking about interest in super apps: 📈 - 72 % are #somewhat interested, 📈 - 25 % are #extremely interested. Importantly, the poll showed high levels of respondents’ trust in 🏦 banks. It even exceeds their trust in big tech companies or government institutions. This trust, combined with high interest, creates a big potential for banks to go ahead with super apps development. The opportunities of super apps include: - #ServiceDiversification, - #ImprovedEfficiency, which can lead to increased #CustomerLoyalty. We at Dateio closely monitor the trend, as we are part of it. We develop mbanking 📱 functionalities that improve the user experience and customer satisfaction of our banks’ clients.

Hey everyone I had the pleasure of speaking about the changes we are seeing in the subscription economy in this article! Check it out!

Great customer journeys are everything in digital banking and why card + app is the best way to loyal customers 🙋 💳  Read the new white paper from Tietoevry Banking now: https://bit.ly/3Wk3ukn #Cards #Banks #TietoevryBanking #App #MyCards