Giovanni Bernardi’s Post

Is your travel or hospitality company searching for a proactive Customer Service, Operations or Onboarding Manager? If so, I would love to learn more about your organization's goals and discuss how I can contribute to your success! You might wonder, "Why is this person the right fit for us? Who is she and what has she accomplished?" I'm glad you asked! - Over 10 years of experience enhancing customer experiences and driving operational excellence in the hospitality and real estate sectors. - Transformed customer service operations by reducing missed call rates by 27% in 5 months and achieving zero fraudulent reservations over 10 consecutive months. - Optimized team performance through effective remote leadership, developing training strategies, and scaling operations for rapid growth and high customer satisfaction. - Launched and managed onboarding processes, seamlessly integrating new customers and ensuring they receive exceptional service, from the start. - Produced actionable insights by analyzing performance metrics and customer feedback, enabling strategic decision-making and continuous improvement. - Developed and enhanced connections with approximately 7,000 travel agency and tour operator accounts through comprehensive risk evaluations and negotiations, fostering secure and lucrative partnerships, and expanding booking opportunities. **Areas of Expertise:** - Customer Experience Enhancement: Delivered top-tier service by addressing customer needs and implementing proactive engagement strategies. - Operational Excellence: Proven track record in reducing inefficiencies and enhancing team performance through data-driven strategies. - Process Optimization: Launched new initiatives and improved existing processes to enhance operational efficiency and customer satisfaction. - Fraud Prevention & Risk Mitigation: Maintained high standards in trust and safety through rigorous verification processes and continuous monitoring. - Team Leadership: Supervised and developed global teams to increase cohesion, performance, and growth in a remote work environment. I'll take this opportunity to state that I am looking for a career where I can stay a long while. Although my resume may look like it, I am far from a job hopper. My intention was always to grow with my employer, but the tumultuous nature of our industry hasn't allowed me that opportunity recently due to layoffs. So, why wait? Let’s connect and explore how we can work together to elevate your organization’s customer service, onboarding processes, and overall operational excellence! The Walt Disney Company | Homes & Villas by Marriott Bonvoy | Grand Welcome | AvantStay | HostGenius | Breezeway | Direct Booking Tools | Direct | Guesty | HubSpot | Lynx Automation | Better Talent | Vrbo | Airbnb | Vacation Rental Management Association (VRMA) | MAST Travel Network | Collette | Amex GBT Ovation | Hostfully | Hostaway | Wander | Accor | onefinestay | TCS World Travel | Oasis Collections | Hilton

Hello Linkedin Team,   I am looking for a new role to join immediately & requesting on urgent basis due to commitments.Your support will be greatly appreciated.   Currently prefer #Only #Remote #positions ( Australian / UK Hours)- Not much into Nightshifts (US ) but also can be considered.   *I am OPEN for positions As :Customer Service Manager/Senior Customer service positions (Travel/Airline/Ticketing/Reservations ) Business Development Executive, Assistant Manager/Customer Relationship Manager.   Being a customer service professional for #13years, who has been handling customers Front-line ,Back office, Over the Phone, Via Emails & also On Live chat with minimum supervision in a timely manner with proper follow ups. Expertise in Remote work nearly for #3Years , BPO for #3Years in Australian Firm & US Firm & also for Airline Ticketing & Reservation- GDS (Amadeus & Galileo ). Airline & Ticketing experience for #7Years. Proficiency in CRM management, Handling Payments, Accounting Research , Google Workspace, Zoom, & Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).   Looking for the best opportunity in a place with a better career growth opportunities. - Only Genuine contacts please.   #B2B #B2C #DataEntry #VisaChecks&Procedures #Documentation #ManagementReports#Confidence #Selfmotivated #Flexible #Proactive #ProblemSolving #TeamLead #Creative #ResearchSkills #Coordination #ProblemSolving #Timemanagement #PrioritizeTasks #Multitask   Thank you again & I do appreciate your Support!

👉A Simple Guide for an Effective Inbound Calls Strategy ✨Managing inbound calls from existing clients or prospective clients is an important part of most businesses. Some companies do not openly provide their telephone details to avoid high volume calls and costs. The truth is that most customers still prefer telephonic communication when dealing with a business. It is easier to salvage customer relationships with disgruntled clients by talking to them. Customers who make the effort to call are also more likely to make a purchase or upgrade. 👉What are Inbound Calls? ✨Inbound calls are phone calls initiated by a customer to a service or support team. These calls are generally handled by the company call center or help desk. Effective and efficient response to inbound calls is a vital function of customer service teams to boost customer satisfaction. 👉Why is Having an Inbound Call Strategy Important? ✨Inbound call centers may exist for different reasons. To meet the customer’s needs you need to know why they are calling and what their intended outcome is. Some clients may call for information, and others might want to make a purchase. Customers might call you to upgrade, downgrade, cancel a service, complain, or fix a problem. Potential customers might call to confirm that your company can be trusted before they make a purchase. ✨To be successful with an inbound call strategy you need to set up systems for every stage of the buying process. You need to have systems in place to handle curious people as well as those who are ready to commit. Understanding why your customers are calling and where they are in the buying lifecycle allows you to put them in touch with the correct service department. ✍️"My name is Onyinye Onor, and I'm your Airbnb Virtual Assistant/Co-Host and Customer Support specialist. I strive for excellence and will make sure your guests have an exceptional experience. #AirbnbSupport #AirbnbCustomerCare #CustomerServiceExcellence" #AirbnbGuestHappiness #Opentowork

DVA is not associated with this job. Customer Success Manager (Japan) https://lnkd.in/gBfYKkxb Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests. Our Customer Success Managers: Proactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to relevant teams. Ensure timely resolution of customer issues, working closely across Carrot teams. Provide education and resources to customers to enable them to effectively use our products/services. Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings. #innovation #management #digitalmarketing #technology #creativity #futurism #startups #marketing #socialmedia #socialnetworking #motivation #personaldevelopment #jobinterviews #sustainability #personalbranding #education #productivity #travel #sales #socialentrepreneurship #fundraising #law #strategy #culture #fashion #business #networking #hiring #health #inspiration

Customer Experience Manager Entry Level Remote Position As a Customer Experience Manager, you’ll focus on helping clients with their travel needs by delivering personalized service and expert advice to ensure they have a smooth and enjoyable travel experience. Your duties will include addressing client inquiries, arranging travel plans, offering recommendations, and resolving any issues that may occur before, during, or after their trip. Key Responsibilities: Client Support and Engagement: Promptly respond to client inquiries through phone, email, or in-person, providing detailed information on travel destinations, packages, and services. Carefully listen to clients’ preferences and needs, offering customized recommendations and solutions to meet their expectations. Assist clients with booking flights, accommodations, transportation, tours, activities, and other travel-related services. Customized Travel Planning: Develop personalized travel itineraries based on clients’ preferences, budget, and interests to create a memorable experience. Coordinate with airlines, hotels, car rental companies, and other vendors to confirm bookings, accommodate special requests, and manage changes or cancellations as necessary. Travel Documentation and Payment Management: Ensure that all required travel documents, such as passports, visas, and travel insurance, are up-to-date and secured. Process payments, manage transactions, and issue tickets or vouchers following company policies and procedures. Issue Resolution and Client Care: Address any client concerns during their travels, providing quick assistance and resolving issues to improve customer satisfaction. Work with stakeholders like airlines, hotels, and tour operators to address problems such as flight delays, changes in accommodations, or unexpected emergencies. Travel Product Expertise and Continuous Research: Stay informed on travel trends, industry updates, and destination information to offer clients relevant and accurate advice. Continuously research new travel products, services, and destinations to enhance offerings and improve the overall customer experience. Administrative and Documentation Management: Keep accurate records of client interactions, bookings, payments, and other pertinent details using computerized systems or databases. Prepare and send travel documents, confirmations, and itineraries to clients in a timely manner. #remotejob

In today’s fast-paced world, providing exceptional customer service is key to retaining clients and growing your business. Hiring a Virtual Assistant (VA) for customer service offers significant benefits that go beyond just answering inquiries. Here’s how a VA can transform your customer support:Cost-Effective Solution 💡 Save on hiring and training costs! VAs are experts in customer service, ready to hit the ground running. You get top-quality support without the full-time salary and benefits overhead, paying only for the services you need.Multichannel Support Expertise 📲 From managing emails, live chats, and social media queries, to handling phone calls—VAs are equipped to provide seamless customer support across multiple platforms, ensuring consistent communication and brand presence.Enhanced Customer Satisfaction 😊 Quick and professional responses make a lasting impression. VAs ensure no customer request falls through the cracks, improving response times and providing a personalized experience that keeps customers happy and loyal.24/7 Availability 🌍 Need to offer round-the-clock service? No problem! With global VAs, you can extend customer support to different time zones, making your business accessible even when you’re off the clock.Scalability and Flexibility 🔄 As your business grows, so do your customer service needs. Hiring a VA allows you to easily scale up (or down) the level of support without the hassle of recruiting or onboarding additional full-time staff.Increased Focus on Core Business 🎯 With a VA handling customer interactions, you can free up your time and focus on strategic decisions, growth, and innovation—leaving the routine support tasks to a professional.Let’s talk about how I can help elevate your customer service experience as a Virtual Assistant!#CustomerServiceSolutions #VirtualAssistant #OutsourceToGrow #CustomerSupportVA #BusinessEfficiency #ClientSatisfaction #DelegateToElevate #EntrepreneurLife #VAforHire #BusinessGrowth #RemoteSupport #CustomerExperience

Attention #jobseekers #hotjob ALERT  Are you #opentowork? Were you part of a recent #layoff, part of a #reductioninworkforce, #laidoff? Check out this new #jobposting with Aya Healthcare! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

DVA is not associated with this job posting Customer Service Ambassador, USA https://lnkd.in/gs_VH_wP What you will do ⦁ Responding to calls from customers who have questions. ⦁ Assisting with website or application related issues. ⦁ Answering questions regarding products or services the customer may have. ⦁ Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation. ⦁ Transferring data from documents into the client's system. ⦁ Making outbound calls to collect customer information missing from applications as needed. ⦁ Additional duties as needed, to be discussed during your interview. #digitalnomad #travel #digitalnomads #wanderlust #remotework #entrepreneur #digitalnomadlife #coworking #travelblogger #travelgram #nomadlife #nomad #travelphotography #workfromanywhere #coworkingspace #laptoplifestyle #nature #business #digitalnomadlifestyle #workfromhome #instatravel #locationindependent #adventure #freelance #digitalnomadgirls #digitalmarketing #backpacker #traveltheworld #startup #travelblog

DVA is not associated with this job posting Customer Service Representative – LATAM at Sumsub, World Wide https://lnkd.in/gWUBxqbt Your role and tasks: Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German) Safeguard data, ensuring confidentiality and security Adherence to legal regulations and company standards Paying attention to detail and precision when carrying out tasks Continuous updating of knowledge and skills in line with industry and regulatory changes Only inbound calls, no outbound calls, chats or emails required. No customer support or complaint handling required. Simply guide the user through all necessary steps #digitalnomad #travel #digitalnomads #wanderlust #remotework #entrepreneur #digitalnomadlife #coworking #travelblogger #travelgram #nomadlife #nomad #travelphotography #workfromanywhere #coworkingspace #laptoplifestyle #nature #business #digitalnomadlifestyle #workfromhome #instatravel #locationindependent #adventure #freelance #digitalnomadgirls #digitalmarketing #backpacker #traveltheworld #startup #travelblog

How Multitasking Across Sales, Customer Service, and Virtual Assistance Made Me a Better Professional: Juggling sales, customer service, and virtual assistant roles has been an eye-opener for me. Each role comes with its own lessons, but together they’ve made me more effective at what I do. In sales, I’ve learned that closing deals is more about understanding people than pushing products/Services. In customer service, it’s about building trust and solving problems quickly. And as a virtual assistant, keeping everything organized behind the scenes lets me focus on delivering results that matter. If you think multitasking is hard, I’m here to tell you it’s doable and rewarding. How do you balance different roles in your career? Let’s chat in the comments. P.S. If you ever need help with admin, sales, or customer support, I’m here to assist. #Sales #CustomerService #VirtualAssistant #CareerGrowth