Berry (YC W23)’s Post

🚀 Qualtrics achieved a 9.8x ROI by deploying Berry AI! 🚀 🔥 We’re excited to announce our partnership with Qualtrics, a leader in the experience management market! Hear from Kari Ardalan on how Qualtrics has leveraged Berry (YC W23) to revolutionize their self-service offering, achieving over 65% case deflection while ensuring their customers receive the support they need, precisely when they need it! 📈 Qualtrics is now doubling down on leveraging AI to proactively onboard and activate users, driving adoption and retention. 👉 Is using AI to scale Support and Success a priority for you today? 🙋🏻♀️ Message or email us (sales@berryapp.io) to learn more about the Qualtrics customer story! 🙏 Huge thanks to Alice, Chelsea, and the entire team for their exceptional execution in making this AI deployment a success! We're so lucky to collaborate with such a smart, results-driven, and fast-moving team. #CustomerSuccess #AI #SaaS #BerryAI #BerryAICSM #AICSM #AICustomerSuccess #AICS #AISupport

Check out what Ann Chan, Yan Fu and the entire Berry (YC W23) team are doing for Qualtrics (spoiler alert: it's a 10x improvement over their previous solution). If you're a B2B SaaS company and want to drastically increase your onboarding and customer success, see what this amazing TRAC.vc portfolio company is doing!!

Must attend fireside chat for Support leaders who would like to understand how to deploy AI for their support operations and the journey of bringing people, data and processes along! Steven Davis - looking forward to AI journey you will share and how theloops helped you in it. 🙂

Today’s CX leaders are inundated with messages surrounding AI adoption. However, all the buzz is leading to more questions than clarity: -Which use case(s) should you start with first? -Who should spearhead the AI adoption journey? -Should we stick with our SOR vendor or augment with something else?  And perhaps most critically, how quickly can my team and I see tangible results? To help provide answers and insight, we’re hosting a Fireside chat on July 11th with our customer Steven Davis, Senior Director of Enterprise Support at Gainsight at 1:00 pm PST. Steve and his team have moved away from reliance on transactional data and manual operations. Learn how he’s leveraging entitlements, AI Agent Copilots and contextualized data to transform support operations from zero/bottlenecked efficiency to hero status across 4 product lines and a global support team. RSVP here: https://lnkd.in/gPJAU3rd #AI #Copilots #SaaS #CustomerSupport #Gainsight

Monika Aufdermauer, VP of User Success at KOHO, states that the customer support landscape is already changing and operations will look completely different in the next 3-5 years. But here's the kicker—waiting for AI to be "perfect" before you implement it could leave you behind.In our latest interview now up on our blog, Monika shares insights on: ✅ Successfully integrating AI into your CX strategy ✅ Identifying key team members for implementation ✅ Setting realistic performance expectations for AI tooling ✅ Her vision for the future of support One standout tip? 'The faster you embrace AI, the more success you'll achieve with your internal teams.' If your 2025 planning has AI in the mix, read the full article now: https://bit.ly/46H56s6 #CustomerSupport #FutureOfCX #WomeninCX #SaaS #AI

We are thrilled to introduce Intellia AI, your go-to partner in #AI #innovation, offering comprehensive #SaaS and consultancy services. Our journey always begins with understanding your unique business needs through a discovery workshop, ensuring tailored solutions that drive real impact. 🔍 Knowledge Bases: Seamlessly create and maintain comprehensive knowledge bases. Integrate documentation, proprietary, and public resources to form expert-level knowledge bases. Query your own knowledge bases to get fast and accurate responses. 🛠️ Custom Tools: Develop bespoke tools tailored to your specific business needs. Enhance functionality and streamline processes with powerful integrations. 🤖 AI Agents: Deploy intelligent agents to automate tasks, provide support, or augment specialists as co-pilots. Boost productivity and speed up tasks, all using your own data. Optional white-labelled solutions for an on-brand user experience. At Intellia, we’re committed to transforming the way businesses operate with our cutting-edge AI-driven platform. Start your #aijourney with us and discover the future of efficiency and innovation. #IntelliaAI #BusinessInnovation #AI #SaaS #Consultancy #DiscoveryWorkshop #KnowledgeBases #CustomTools #AIAgents

#BuildingInPublic...Updating our Design Partnership Landing Page... Working on a refresh of our Design Partnership Landing Page! This update is all about enhancing user experience, providing clearer information, and making it easier for our partners to understand the incredible value we offer. Our Design Partnership Program is a unique opportunity for forward-thinking companies to join us at the cutting edge of Artificial Business Intelligence. The refreshed landing page will lay out all the details, helping you understand how our Design Partnership can serve as the cornerstone for your AI strategy. Whether you're looking to optimize existing processes, uncover new opportunities, or simply stay ahead of the curve, we're here to light the way. Stay tuned for the launch, and feel free to reach out if you're curious about how our partnership could change the game for your business. The future of AI in business is here, and together, we can lead the charge. 🔗 [Link to Landing Page - Coming Soon!] #AI #DesignPartnership #Innovation #BusinessGrowth #TechNews #SaaS #ArkeoAI

AI's Impact on Subscription Management Systems 🤖 AI is revolutionising the subscription management business by providing new insights that improve client retention and lower churn, resulting in considerable corporate growth. Key advantages include: ☑Personalized Recommendations: 80% of clients choose subscription systems that provide individualised services. AI analyzes client behaviour to provide tailored solutions. ☑Customer Segmentation: Artificial intelligence assists organizations in categorizing customers into groups such as habitual buyers or seasonal shoppers, allowing for more targeted initiatives. ☑Churn Prevention: AI detects the root causes of client churn and assists businesses in making proactive efforts to address concerns. Check out our most recent blog post to learn how AI is transforming subscription management, The Impact of AI in Subscription Management Systems: 🔗 https://lnkd.in/guKn-Ktz

AI's Impact on Subscription Management Systems 🤖   AI is revolutionizing subscription management business by providing new insights that improve client retention and lower churn, resulting in considerable corporate growth. Key advantages include: ☑Personalized Recommendations: 80% of clients choose subscription systems that provide individualized services. AI analyzes client behavior to provide tailored solutions. ☑Customer Segmentation: Artificial intelligence assists organizations in categorizing customers into groups such as habitual buyers or seasonal shoppers, allowing for more targeted initiatives. ☑Churn Prevention: AI detects the root causes of client churn and assists businesses in taking proactive efforts to address concerns. Check out our most recent blog post to learn how AI is transforming subscription management, The Impact of AI in Subscription Management Systems: 🔗 https://lnkd.in/guKn-Ktz #AI #SubscriptionManagement #ArtificialIntelligence #ClientRetention #ChurnPrevention #PersonalizedServices #CustomerSegmentation #BusinessGrowth #SaaS #Automation #TechInnovation #CustomerExperience #AIinBusiness #FutureOfSubscriptions

The future of business isn’t about who has the most data it’s about who can make it work for them. We’ve entered the Insight Age, where advancements in AI are revolutionizing how B2B SaaS companies operate. The real competitive edge? Turning raw data into actionable insights that drive growth and innovation. With AI, you can uncover deep customer behaviors, optimize sales strategies in real time, and open new paths for scaling your business. It’s not enough to simply collect data—success lies in using it to take smart, impactful steps forward. So, how is your company leveraging AI to stay ahead of the curve? Read more in the comments below 👇 #AI #SaaS #BusinessGrowth #Innovation #Leadership