Better Futures’ Post

I attended a workshop today about "Systems Thinking and Cognitive Design" for service innovation. Among those system tools, we have chosen "The Iceberg" model to discuss and use a scenario to elaborate on how it can apply to our social environment. How do human minds work, what are habitual behaviors, and what are the human factors? Although it is just a short session, it can give you a moment to think deeply and refresh your mind about your work, your obstacles, and how to facilitate and accelerate changes. #BetterFutures #RethinkFoundationWorkshop #KLF #socialimpact #serviceinnovation

Bringing together #criticalthinking principles, #decisionmaking frameworks, and tools for thought, this Ness Labs article is a stellar resource on making smarter choices (or at the very least, making better mistakes)

"Resilience" is one of the main ideas in our set of Systems Thinking Concept Cards: https://lnkd.in/eAyNkEqg We have a new canvas at Si to help you think through key factors relating to the resilience of systems: https://lnkd.in/ewdhGyNt

Systems that lack resilience are likely to include multiple points of failure. Resilient systems contain and create multiple points of repair, reconstruction and healing. Resilient communities are those in which responsibilities, resources and crucial skills are distributed widely and in which there is a flexible approach to deploying these.

Ever find yourself jumping to conclusions or making decisions based on faulty assumptions? You’re not alone. Heuristics and cognitive biases are unavoidable performance and well-being challenges. Our community of professionals say ‘catastrophising’ and ‘emotional reasoning’ are their most problematic cognitive distortions. Read our article on heuristics and cognitive distortions here: https://buff.ly/4dAVp07 You get even more support as a TPP+ subscriber. We show you how to spot these biases and improve your thinking in our Skills & Techniques video series. Join us today: https://buff.ly/47Tv3oJ What bias is most problematic for you? Comment below. #CognitiveBiases #BetterThinking #DecisionMaking #WorkplacePerformance

I've always found "process, people, and technology" too limiting when thinking about the capabilities needed for progress/success. My mental model is: 1. Things centered around individuals, what they know, their attitudes, experience, etc. 2. The tools and "technologies" they use. 3. Their observable behaviors/activities. 4. Elements of the environment. 5. Underlying motivations, norms, sense of purpose, etc. These five elements are intrinsically linked. It takes skill to use certain tools. Tools augment our skills. How we use various tools/skills influences our behaviors. The overall environment and org structure, etc. shapes what's possible (and we shape the environment). Behavior shapes norms, and norms encourages behavior. Why does it matter? For new patterns to emerge, we need to consider all of the elements and how they are related.

I appreciate this model from John Cutler, which aligns with research by Nicole Forsgren, Jez Humble , and Gene Kim in the book Accelerate–highlighting the importance of culture in enabling high-performing teams (producing better business outcomes, more innovation)–and more recent work by Nicole Forsgren, et al (https://lnkd.in/g5ZcQwkX) and ongoing research by DevOps Research and Assessment (DORA) connecting developer experience with the same. The new patterns John mentions here are vital to innovation and continuous learning, and can emerge more often and faster with the support of what Ron Westrum refers to as a “generative” culture, also referenced in the works mentioned above. Culture is described in part by elements in John’s model including attitudes, values, and motivations that become tangible as behaviors, practices, and rituals.   Lots more to unpack here in a future post, connecting with learnings from The Lean Startup by Eric Ries, and Toyota Production System by Taiichi Ohno. Lessons Learned: - Culture is central to supporting continuous innovation, continuous learning, and business outcomes–and as importantly, to supporting the experience of people and teams. - Without a generative culture, all the best tools, practices and processes won’t improve your business outcomes or your team’s experience. - We can influence our culture through our behaviors and practices to drive improvements to developer experience and business outcomes, including innovation. #innovation #developerexperience #leanstartup #continuouslearning

𝐖𝐡𝐲 𝐃𝐨 𝐖𝐞 𝐃𝐨 𝐭𝐡𝐞 5 𝐖𝐡𝐲𝐬? The 5 Whys technique is a powerful problem-solving tool that helps teams identify the root cause of a problem simply by asking "Why?" five consecutive times. The rationale behind this approach is to encourage deeper investigation beyond surface-level issues and to promote a better understanding of the underlying causes of problems. This method fosters critical thinking and ensures that solutions address the actual problem rather than its symptoms, leading to more sustainable outcomes. In a world where quick fixes often overshadow deep solutions, the 5 Whys technique emerges as a beacon of critical reasoning. This simple yet profound method peels back the layers of symptoms to reveal the root cause of problems, ensuring solutions aren't just Band-Aids but lasting fixes. By encouraging a deeper dive into the 'why' behind issues, it fosters a culture of curiosity and resilience, empowering teams to think critically and creatively. As businesses face increasingly complex challenges, the ability to dissect problems with precision is invaluable. The 5 Whys isn't just a technique; it's a mindset shift towards more thoughtful, effective problem-solving in our fast-paced, dynamic business environment. Learn this and much more during our #Sandbox #PLDP™ Sessions and transform #obstacles into #opportunities for growth and #innovation

Decision making is by far the most important skill. Having a framework for how to make a decision is an extremely useful tool.

Asking ourselves the right questions is key to unlocking our potential and finding solutions. By recognising the importance of asking the right questions, we empower our brains to navigate through challenges and achieve our goals. Let's explore the power of self-inquiry and discover the solutions that will help us cope and move forward. #unlockingsuccess #askingtherightquestions #navigatesolutions