Beyond Retail’s Post

Beyond Retail is a finalist for Agency of the Year for the fourth year in a row! 🌟 We are incredibly proud to once again be nominated for Agency of the Year in the category of Digital Transformation by Regi Research & Strategi. This is a competition where clients nominate and select the winners. 🥳 At the same time, we are very humbled by this nomination as satisfied customers are not something we take for granted. As a company, we follow the Service-Profit Chain model (Harvard Business School) and the somewhat simplified motto that "happy workers make happy customers who keep coming back and tell their friends." We carefully measure and monitor KPIs such as NPS and eNPS, and this is embedded in our DNA and decision-making model. We always ask ourselves: does this decision lead to happier customers or happier employees? This nomination is a testament to what we strive for every day: to create value for our customers while building a workplace where everyone enjoys working, develops, and feels proud. I would therefore like to extend a big thank you to all our fantastic employees and customers who make this possible. It is your dedication, your trust, and your feedback that drives us forward. Now we're keeping our fingers crossed for the competition and continuing to deliver the best we can - together! 🙌 #AgencyOfTheYear

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