Bilal Shahbaz’s Post

✨Service Managers 🆚 Parts Managers✨ 🔧Service Managers mostly extroverts, want to fix it now, make the customer happy, get the car out the door, and keep the technician busy. ⚙️Parts Managers, mostly introverts, like the processes and organization of a well-run department. Also, sometimes there needs to be reminders of how these Departments really complement each other. 🚩80% of most Parts Department's profits come from their internal sales. So, that means the Service Department is really their best salesperson. 🎁At the end of the day, both want to succeed and help the Dealership be the best it can be, but they have different ways of looking at the same thing. The more labor hours sold, the more parts sold. #Automotive #Marketing #Learning

✨Service Managers 🆚 Parts Managers✨ 🔧Service Managers mostly extroverts, want to fix it now, make the customer happy, get the car out the door, and keep the technician busy. ⚙️Parts Managers, mostly introverts, like the processes and organization of a well-run department. Also, sometimes there needs to be reminders of how these Departments really complement each other. 🚩80% of most Parts Department's profits come from their internal sales. So, that means the Service Department is really their best salesperson. 🎁At the end of the day, both want to succeed and help the Dealership be the best it can be, but they have different ways of looking at the same thing. The more labor hours sold, the more parts sold.

Point of view

❌ STOP UPSELLING in the Service Lane! That’s not what automotive professionals do. 🤔 But wait what? I thought that’s why we had service advisors? Actually, the reason we have service advisors is to provide customers with a dedicated advocate who also represents the technican. Along with that comes the responsibility to make good service recommendations for what the customer’s vehicle needs. Sometimes that’s tires, or an air filter, or wipers, or a diagnostic due to observing worn out tires, no air filter replacement in the history, streaky wipers, or a check engine light on at check in. 🤔 But wait, aren’t THOSE upsells?? Actually, they are service recommendations for something the customer NEEDS. Upsells are for things customers do not need. Like buying extra blankets as they buy a mattress when they already have blankets at home. Customers don’t have new tires at home. And they need new tires at times to stay safe. ✅ Stop upselling, start advising! Check out my FREE report “Needs Analysis Summary: Technician Training” that aims to shed some light on the technician shortage with REAL data from 11 automotive industry experts and 804 automotive professionals. Here is the link: https://lnkd.in/gBXCwdHh —— I’m Chris Craig. I create daily educational and coaching content to help automotive professionals become better. TikTok: https://lnkd.in/eMMVEWpC YouTube: https://lnkd.in/eTmW3WPS #serviceadvisor #technician #servicemanager #fixedops #learninganddevelopment #teambuilding #leadership #technicianshortage

Service Managers vs Parts Managers** 🔧 Service Managers, mostly extroverts, want to fix it now, make the customer happy, get the car out the door, and keep the technician busy. ⚙️ Parts Managers, mostly introverts, like the processes and organization of a well-run department. Also, sometimes there needs to be reminders of how these departments really complement each other. 📌 80% of most Parts Department's profits come from their internal sales. So, that means the Service Department is really their best salesperson. 🎁 At the end of the day, both want to succeed and help the dealership be the best it can be, but they have different ways of looking at the same thing. The more labor hours sold, the more parts sold. *copied #Automobile #Automotive #Sales #Parts #Technician #Mechanic #Electrician

The Preferred Pathways of Tomorrow's Technicians: Insights from CmySkills' Community Survey An Instagram survey conducted by CmySkills among their 400k followers, who are automotive enthusiasts, revealed interesting preferences regarding their future careers in the automotive industry. Collision repair (49%) was the most preferred sector, followed by general repair and maintenance (30%) and dealership service (21%). This indicates a desire for careers that are not just jobs but involve passion and fulfillment. Collision repair technicians are drawn to the artistic and restorative aspects of the job, while general repair technicians enjoy the variety and challenge. Dealership technicians are attracted to the prestige of working with specific brands and the latest technology. CmySkills plans to use this information to tailor resources and training to meet the needs of their community and support them on their chosen career paths. Let's delve into what these preferences say about the future of automotive service: - Skill Specialization: The interest in collision space suggests an enthusiasm for specialization. These technicians are not just problem-solvers; they're craftsmen and restorers. - Brand Loyalty and Technology: The draw to dealerships indicates a group who values association with established brands and the cutting-edge technology that comes with them. - Versatility and Customer Service: Those inclined towards general repair appreciate the diversity of tasks and the joy of customer interaction. They are the general practitioners of the automotive world. Join the community that's driving the future at CmySkills – where your passion for cars meets your career ambitions. Stay tuned to CmySkills for more insights into the automotive repair industry and connect with us on Instagram and our Facebook Auto Technician forums for regular updates and discussions. For those interested in staying updated with trends in the automotive repair industry, make sure to follow us on Instagram @CmySkills.   For more insights into the automotive repair industry, stay tuned to our blog at CmySkills.com, join the conversation on our Facebook Auto Technician forum (https://lnkd.in/eRFhzHbC) and follow us on our rapidly growing groups on Instagram, TikTok, and LinkedIn. If you found this blog post insightful, don’t forget to share it with your network. Thank you for being a part of our community!

💡 Let’s SELL more TIRES! 🤔 Become a certified Tire Specialist! Here is to link to enroll: https://lnkd.in/epXvR9Wx Every single car has them. - Tires. Tires have so much ROI for service advisors and the service department as a whole. ✅ increased customer retention. ✅ increased customer loyalty. ✅ more complete service history in one location. ✅ higher profits. ✅ opportunity for additional service recommendations. When I was a service advisor, many of my customers told me they used someone else for tires. They used me and my shop for essentially everything else. There was so much missed opportunity for my service department with so many customers opting for other tire shops. We had factory trained technicians. We had state of the art equipment. We could provide alignment checks and services. We could source the best tires for them to select from. We could record all of their service history in one place. We could provide excellent perks like road hazard coverages and free tire rotations. My customers at the time were missing out on all of these valuable incentives. Are yours? If you want to improve your ability to recommend and sell more tires to your customers with increased product knowledge, maintenance information, and methods to offer tires and overcome objections, RockED has the solution! Our Tire Certification program is currently being offered up free of charge for a limited time to ANYONE who works at a dealership with a dealership domain email. ANYONE. ✅ Service Advisors ✅ Service Managers ✅ Technicians ✅ Parts Associates ✅ Even those of you in Sales too! Knowledge is power! 🙌 Earn your certification as a Tire Sales Proficiency Specialist TODAY! Here is to link to enroll: https://lnkd.in/epXvR9Wx —— I’m Chris Craig. I create daily educational and coaching content for automotive employees. TikTok: https://lnkd.in/eMMVEWpC YouTube: https://lnkd.in/eTmW3WPS #serviceadvisor #technician #servicemanager #fixedops #learninganddevelopment #teambuilding #leadership #technicianshortage

We love Chris' explanation here as most folks overcomplicate it. Know the 'Why", educate the customer, and set a time frame to move forward. The only thing we'd add is the "Price of The Total Repair" or "POTTR" which trains Service Advisors to present the overall price for the repair as opposed to listing them out piecemeal. What tips do you have for selling more in the service lane?

👉The Foundation of Success in an Automotive Workshop: Discipline, Teamwork, and Excellence 🔧🚗 In the world of automotive service, success is built on more than just technical skills. It’s about creating a disciplined environment where every team member plays a vital role in delivering top-notch service. Here’s what sets a high-performing workshop apart: 🔹 Teamwork: It’s the glue that holds the workshop together. A successful repair isn’t just about one technician; it’s a collective effort where everyone shares knowledge and supports each other. 🔹 Obeying Orders and Following Protocols: Adhering to safety guidelines and workshop procedures ensures that every job is done correctly the first time. Respecting the process is key to maintaining quality and safety standards. 🔹 Multitasking: Whether it’s handling multiple jobs, assisting with customer queries, or managing urgent repairs, being able to juggle tasks effectively is a must. It keeps the workflow smooth and maximizes efficiency. 🔹 Attention to Detail: From diagnostics to quality checks, precision is everything. Small oversights can lead to big problems, which is why a disciplined approach ensures no detail is missed. 🔹 Customer-Centric Mindset: It’s about more than just fixing cars; it’s about building trust. Listening to customer concerns, providing clear updates, and delivering on promises form the core of great service. 🔹 Adaptability and Problem-Solving: The automotive field is constantly evolving, with new technologies and models emerging. Staying adaptable and proactive in solving new challenges is what keeps us ahead. 🔹 Continuous Learning and Training: A disciplined workshop is a learning environment. Regular training sessions and upskilling ensure that our team remains equipped to handle the latest automotive advancements. 🔹 Time Management: With tight schedules and customer deadlines, effective time management is crucial. It helps us prioritize urgent repairs while maintaining quality in all services. 🔹 Accountability and Ownership: Each team member takes full responsibility for their tasks. It’s about owning the outcome, whether it’s a routine service or a complex repair job. Proud to be part of a team where discipline, dedication, and excellence go hand in hand to deliver outstanding service every day. Let’s keep driving forward! 🚀💪 #AutomotiveExcellence #WorkshopDiscipline #Teamwork #CustomerSatisfaction #ContinuousImprovement #VehicleMaintenance #ServiceAdvisor #AutomotiveIndustry

💡How to sell automotive service! 🤔 But remember we don’t really sell… I’ve been getting comments asking me how to sell all sorts of different automotive repairs. There is NO special trick to selling each individual repair. There isn’t some crazy “negotiation tactic” you need to learn from some boot camp either. (Also that’s not a real boot camp. 😉) It’s four easy concepts that apply to every recommendation. 1️⃣ Inform. Just tell them what your technician is recommending. 2️⃣ Educate. Inform your customer WHY the recommendation is made and HOW it will help. 3️⃣ Time frame. Let your customer know when this repair can be completed by. 4️⃣ Ask. Simply ask for authorization to move forward. “With your ok I’d love to get this taken care of for you!” ✅ Trust, respect, the feeling of control. Those are the three elements to a satisfied customer. —— I’m Chris Craig. I create daily educational and coaching content for automotive employees. TikTok: https://lnkd.in/eMMVEWpC YouTube: https://lnkd.in/eTmW3WPS #serviceadvisor #technician #servicemanager #fixedops #learninganddevelopment #teambuilding