BITEC, Inc.’s Post

How well do we know our customers? 🤔 I bet not as well as we should . . . You have to hear this story . . . 👇 👇 👇 Last night, we attended a 70th anniversary for a local restaurant. 🥂 Our friend's family has been going there for over 40 years. Her parents were regulars throughout the years and loved this place. Little did they know, the staff loved them even more! Though my friend's parents passed many years ago, The owners came to our table, shared stories of her parents, and even remembered their booth number and every detail of their orders! What is the lesson here? 1. True customer service is a lost art: We've become too transactional. 2. You have time to stop . . . and get to know your customers. Take the time! 3. The impact of GREAT service goes well beyond any KPI. Make it a priority! After last night, we'll be going there for the next 40 years! Truly impressive. So, I'll ask the question again. Do we know our clients as well as we should? Share your comments below and the ways you go above and beyond for your customers! #customerservice #relationships #clientexperience #servantleader

To all in my network who lead Sales organizations! As a coaches it is our responsibility to keep the excitement within our sales teams high so momentum grows. 💵💵 LVLUP doesn’t just take the “Gamification” of revenue growth to the next level it increases the peer to peer accountability. Imagine increasing retention of A players move B players to A players and C players to B players! Let me know when you want to set up your free trial tomorrow. 🚀💰 #gamification #salesgrowth

🌟 **Customer Service Week: Going Above and Beyond** 🌟 I’ve always believed that exceptional customer service goes beyond just following the rules.it is about making a real difference in someone's day. Recently, I had an opportunity to do just that. A customer, who was in the hospital, contacted us because of a failed transaction that left her unable to access much-needed funds. the standard procedure was to wait for 24 hours for a reversal. But in that moment, I knew waiting wasn’t an option. I took immediate action, escalated the issue, and ensured we had a resolution . Her gratitude was overwhelming, and it reminded me of why I am so passionate about what I do. I love making customers smile – it brings me an intense sense of joy and fulfillment. This Customer Service Week, I celebrate not just the rules we follow, but the times we can step outside of them to truly help someone in need. To me, that’s what *going above and beyond* really means. #CustomerServiceWeek #AboveAndBeyond #CustomerExperience #Leadership #ProblemSolving #

Why Buy Flint & Walling? Let's see what Grant G from H.D. Fowler has to say "When I have a customer that needs dependable pump products backed by first class customer support, I choose Flint and Walling. When I need guidance on sizing a pump and I'm not sure where to turn, I know that F&W is always available to lend a hand. And, although a rare occurrence, I know that if there ever is a defect or issue with a F&W pump, a representative will make themselves readily available to solve the problem, and make things right for the end user.” This feedback truly reflects our commitment to excellence. At Flint & Walling, we offer dependable products and exceptional support. If you need expert advice on pumps, you can always count on us. Thanks so much, HD Fowler, for your kind words and continued partnership! 🙏 Curious about our summer promo? Fill out this Google form to get all the details! 🌞🛠️ https://lnkd.in/gWupEwUE #FlintAndWalling #CustomerTestimonial #DependableProducts #ExceptionalSupport #SummerPromo

April fools day! There is widespread debate as to the origin of today, but one thing we can all agree on, and that is we need to to be more critical of new information-especially on April 1st. Remember that time Taco Bell said they bought the Liberty Bell and was going to change the name to the Taco Liberty Bell? Why do we feel the need to try and “fool” someone anyway? Now I still like to have fun, but #salesprofessionals if you are trying to fool a customer you are in for a rude awakening! Buyers are more informed, and smarter, than they have ever been, and I haven't found one that forgets when a sales rep tries to mislead them. This week, share new information honestly, you will gain your customers respect. Who knows you might just create a lifelong customer in the process! #mondaymotivation #sales #aprilfools

🎃 Halloween in Logistics: A Balancing Act Between Tricks and Treats! 👻 As we gear up for peak season, logistics can feel like a haunted house of unpredictable challenges! From spooky shipment delays to ghosting suppliers 👻, navigating this season can be tricky. But with a solid plan and reliable partnerships, we can keep things running smoothly and turn those logistics frights into customer delights! Wishing everyone a spooktacular and efficient Halloween season! 🎃🚛 #HalloweenInLogistics #LogisticsChallenges #FreightForwarding #CustomerDelights

Bellwether is pioneering a revolutionary flywheel for café businesses that has never existed before, fundamentally transforming how coffee shops operate. By enabling highly customizable roast profiles and building in sophisticated automations, Bellwether empowers cafés to evolve from simple coffee service into comprehensive roastery operations. The company's innovative approach allows cafés to dramatically diversify their revenue streams through wholesale offerings, retail bag sales, and advanced roasting capabilities, directly expanding business margins and reimagining core operational models. By leveraging cutting-edge technology in coffee sourcing and roasting, combined with a strong emphasis on sustainability and community engagement, Bellwether creates a dynamic ecosystem that drives customer loyalty and generates profits for the cafes that weren't possible before these roasters existed. At the heart of this transformation is the Bellwether Shop Roaster—a technological cornerstone that enables cafés to develop unique roast profiles, streamline production, and differentiate themselves in an increasingly competitive market. Through tech-driven sourcing, precision roasting, and a commitment to sustainable practices, Bellwether doesn't just provide equipment; it offers a complete business evolution strategy that continually propels cafés forward. This flywheel effect creates a self-reinforcing cycle of innovation, quality, and growth: superior technology leads to exceptional coffee, exceptional coffee drives customer excitement, customer excitement generates new business opportunities, and those opportunities create a virtuous cycle of continuous business expansion and strategic reinvention. Here's what Bellwether customers have to say about our machines. https://lnkd.in/gKtSYEXY

PSA for all coffee people in Chicago this week! Our team has been working extremely hard to get out some of our most anticipated new features and we're finally ready to start showing them off -- 1) Dripos Go App - Turns any phone or Dripos card reader into a mobile POS that routes to our built in KDS and pulls from the same menu as all of your other ordering channels. 2) Accounting - A full Quickbooks replacement that'll help automate bookkeeping and generate all expected reports. Bonus points if you already use Dripos Payroll as we can automatically link everything to your chart of accounts instantly. 3) COGs and Vendor Management - Track your vendors and the products you purchase from them, scan invoices in to track inventory and cost, and then attach recipes to your Dripos menu for live menu profitability and COGs reports. Each of these features are massive standalone companies in their own right and we couldn't be more excited to keep making our push to be the first TRUE all in one POS.

When you work in CX, every time you run into a situation where you yourself need support from a company, it’s easy to sit in your armchair quarterback recliner and happily drag a company for whatever flaws they have in their service. I’m happy to share an alternative story: simple service, done right, done fast. They don’t have a LI profile but it looks like the owner does, so a big thanks to Heather Smith and the DomesticDomestic team. I’ve ordered from this brilliantly curated little store before as they have the coolest stuff. However, my Black Friday order, unfortunately, had a snafu with an item missing from the shipment. I had opened the package and discovered the problem after midnight last night. Wondering what to do, I checked my order confirmation and it had a simple “Reply here if you need help” email option. I sent the email at roughly 12:30am Sunday morning, and lo and behold, received a response at 9:40am (I wasn’t even awake yet) with an apology and confirmation they’ll ship a replacement the following day, along with a proactive tracking number. That’s the good shit, folks. That right there. No bots, no complicated IVR, no back and forth, no waiting until Mon-Fri business hours, no claims forms. When I learned customer service in my first retail job at Nordstrom, this is exactly how they teach. It’s embedded in The Ritz-Carlton Hotel Company, L.L.C.’s Gold Standards. And it’s obviously being practiced by a cool little shop from Little Rock, Arkansas. Please go give DomesticDomestic.com some of your holiday business. They’ve earned mine.

Champagne gifts to clients signal 'done deal' celebrations, fuelling positive actions, boosting conversions, and the result? A healthier bottom line and clients beaming with delight. Seamlessly shop champagne gifts on Giftsenda here: https://hubs.li/Q02mGDpX0