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Enterprise Sales Director at Five9, CX Strategist and Trusted Advisor, Digital Transformation

For global payment processing provider SumUp, finding a partner offering voice and Intelligent Virtual Agent solutions in diverse languages — while automating workflows to increase self-service — created a path toward improving customer experience. With #Five9, SumUp realized a: ▪️ 50% call containment ▪️ 23% cost savings with Five9 AI compared to an FTE agent ▪️ 10% increase in self-service in the first year Read the full story: #CX #AI #CustomerSuccess #YouSaidIt

You Said It | SumUp and Five9

You Said It | SumUp and Five9

five9.com

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