Blink Ops’ Post

got an email from Substrate. It is about their pivot. I was interested at one point to use them for our agents. We talk to and use a lot of infrastructure providers with different utilities. Here is what I see the most and my advice on nailing your offering. Problem -> Most infra providers build simple integrations, SDKs that can demo great. Yet in production, the SDKs either fail. Or are too slow. Or too shallow. Or they don't have the integrations set up properly. Try to build one deep, core, fully functional agent in a real setting. Example: Get an early design partner. Tell them you are going to build the AI pipelines for their product. Act almost as an agency. This will teach you so much regarding the customers' needs and what they need to build with your infrastructure product.

Validation rules in RevOps are like the hidden rails that keep everything on track. They’re not just about control—they’re about guidance, ensuring every step taken by users aligns seamlessly with your backend processes and reporting requirements. 🚂🛤️ When set up effectively, these rules help guide users through their workflows in a way that maximizes efficiency and minimizes errors. Think of it as subtly nudging users along the most efficient path without them even realizing it. It’s not about limiting creativity but ensuring that creativity doesn’t lead to chaos in your systems. By implementing these smart checks, we ensure that data entered is accurate, meets business standards, and is consistent across the board. This means fewer headaches for everyone down the line, from finance to marketing, and ultimately leads to better, more reliable reporting. 📊 #RevOps #ValidationRules #UserGuidance

Discussing the potential use of AI within the Payments business. A Payment is a transaction which can only have a Success or Non-Completed status, so this has to be binary. Using Gen AI for Chatbots and Customer Service interfaces, um, I would prefer to have a Customer Service problem looked at and asked by a qualified, knowledgeable customer support representative who can provide a complete personalized answer, solving the issue as quickly as possible. In terms of Onboarding new customers and supporting them through the integration process, 1. Our API is simple and straightforward, documented at www.tolamobile.io and 2. New merchant customers are hard won and the initial interaction is precious and, IMHO needs to handled by an experienced & knowledgeable OnBoarding team made up of real Engineers who can communicate effectively with the merchant customer and their Engineering teams.

What’s your opinion as a Customer? Should customers care about how the product is built, besides the value it provides? Customer buying B2B product: “ I got the value your product is offering & it’s awesome. But I want to know how your team built it. What #softwaresupplychainsecurity measures are you taking, what kind of security controls & updates, what tech stack & programming languages have you used, etc? Because I care about our environment, and when I bring your product into our network, I want to ensure security risks are low and well managed. “ Vendor’s answer (the details the Customer should look for): “ We use X,Y,Z supply chain measures, #Securecontainers, we enhanced our risk reduction process with #webassembly and #secureKubernetes ecosystem, we follow #TDD & #TestOps, #GITOPS and #chaosengineering to keep our apps and infra reliable and well managed to reduce risks, we do have automated #vulnerabilitymanagement in place which we run every day, we do #fuzztesting and #pentesting, we use AI to automate a lot of our workloads so that we can release thoroughly tested and up-to-date secure versions of our product almost every day or at least once a week, we publish our vulnerability reports to public to keep transparency, we even opensourced our code base for transparency, etc. “ Isn’t this what makes final decision of a Customer very confident? Shouldn’t this be your primary decision making point as a Customer?

At Relume, we're currently not planning to fine-tune our own LLMs, and we believe this is the right strategy Here's why: 🎯 Our focus remains on delivering new features to our customers. 🚀 We can quickly adopt new models as they become available. 💡 It simplifies our deployments, saving us time and resources. We suspect this will change in the future as we scale and as the landscape matures. What's your take? Is it better to train your own models or use APIs?

This article revisits the state of Kubernetes configuration tools in 2024. The author notes that while the tools have matured, the user experience has not changed dramatically over the past 7 years, leaving room for innovation in the space. More: https://lnkd.in/gRr7Ew82

Meet CM EvolveIT – your gateway to a new era of maintenance analytics for enterprise applications. Our compiler technology slashes discovery time by 80%, automatically uncovering and documenting business rules and system interactions. Analysts gain a comprehensive understanding of legacy code in record time, simplifying the complex. Embrace the future of code management with CM EvolveIT! #Optimization #Transformation #CMFirstGroup #SoftwareDevelopment #CloudSoftware #LowCode #BigData #AI #ArtificialIntelligence #PublicSector #Devops #Application #Applications #AppDevelopment #App #SoftwareAnalysis #Software #AgileDevelopment #Analytics #IntelligentAutomation

A transformation is coming to Revenue Operations. Automated testing has been a staple in software development for over a decade, yet its integration into the technical domain of RevOps remains surprisingly low. But as AI rapidly evolves and continuous technological improvements become imperative, automated, cross-functional testing is the only thing standing between RevOps teams and tarnished customer perceptions, regulatory violations, and operational slowdowns. Check out our blog about how automated testing can shape your RevOps transformation to learn more: https://lnkd.in/eh7EvNRX

The latest update for #Puppetize includes "Understanding the #NIST Framework and Recent AI Updates" and "7 Ways Self-Service #Automation Speeds Up #DevOps & Empowers Platform Users". #CICD #ITOps https://lnkd.in/dqvfFsS

Why MindCloud? MindCloud connects platforms and integrates data with real experts and amazing customer service. We integrate your software across all platforms at a price range that makes this technology accessible to a business of any size. Saving you valuable time, money and resources! Not a minor point in today's lighting fast world of digital commerce, AI and connectivity! https://lnkd.in/g26H58te #Software #AI #Intergration