People vs. Process in the Hospitality Industry.
Hi everyone!
In the hospitality industry, the debate over whether PEOPLE or PROCESS is more valuable continues to spark conversation.
What do you think? Is it PEOPLE or PROCESS that drives success in hospitality?
Consider these points
People: They create memorable experiences, build relationships, and adapt to guest needs in real-time.
Process: Well-defined procedures ensure consistency, efficiency, and high service standards across the board.
We want to hear your opinions! Share your thoughts on how both elements influence success in our industry. Which do you believe holds more weight, and why?
Let’s get the discussion going! #Hospitality#PeopleVsProcess#IndustryInsights
In every industry, not just hospitality, both people and processes need to be perfectly aligned to ensure success. If people are present but don’t follow the processes, the entire system suffers, whether it’s in client management, customer service, or guest relations. On the other hand, having well-defined processes without the right people to execute them will also lead to failure.
The key is balance – effective processes must be supported by people who are not only present but also trained and motivated to follow them. Without this harmony, operational efficiency and customer satisfaction are compromised. So, it’s not about choosing one over the other; both are equally important and interdependent.
🌟 Hey hospitality visionaries! 🌟
Ready to lead the charge in the ever-evolving world of hospitality? Here's a vital tip you simply can't overlook: Adapt to Market Trends!
At REAL Consulting, we understand the importance of staying ahead of the curve. 📈 Keep your finger on the pulse of emerging trends in the hospitality industry and adjust your offerings accordingly. By embracing innovation and flexibility, you'll position yourself as a trendsetter rather than a follower, setting the stage for continued success in the dynamic marketplace.
here's another game-changing insight: Use your insight to Personalize Experiences!
Gone are the days of one-size-fits-all hospitality. 🎩 Today's guests crave personalized experiences that cater to their unique preferences and needs. By tailoring your services to each guest's individual tastes and anticipating their desires, you'll create unforgettable moments that leave a lasting impression. After all, at REAL Consulting, we believe that personalized experiences aren't just memorable—they're the key to fostering genuine connections and loyalty.
Ready to take your hospitality game to new heights? Hit that follow button and join us on the journey to personalized perfection! 🚀 #REALConsulting#AdaptToTrends#PersonalizeExperiences
Creating this post, especially for my hospitality connections: How do you ensure high-quality guest experiences and satisfaction? 🤔
Despite saying focus on your services, I believe there is one thing that you keep as your business "ACE". It serves as the foundation of your business operations, guiding you towards success in your industry.
I may not know about your company secret, but I am about to introduce you to the "game-changer" one! Interested to know what? Stay tuned and wait for my next post next week! But before that, let's guess 👀
#hospitality#management#businessgrowth#customerexperience
My favorite definition of hospitality has long been to create a feeling of home when someone is away or far from home. It's the industry I've called home longer than any other industry that I've ever worked in, and it's undoubtedly afforded me the most valuable skills that allow me to have the greatest impact in the lives of those work with.
This video is another remarkable definition of it, explained simply and wonderfully by Will Guidara.
I encourage everyone reading these words to come up with their own definition of hospitality, and then to ask yourself how you will apply it in your business moving forward in the latter half of 2024 and beyond.
#UnreasonableHospitality#BrandMarketing#ElevenMadisonPark
Who advocates for guests in your business?
Because someone needs to be putting them first
If you don't, it's easy to focus on the wrong thing
Because 9/10 times when I see F&B that doesn't perform to its potential
It's because it isn't easy for guests to buy from you
It could be process
It could be 'rules'
It could be training
It could be the wrong IT
It could be a number of things
But making it difficult
Isn't the way to grow
So look at your operation today
And question how easy it is to engage your guests
Believe me, it's more common than you think!
What story do you have in a hotel of finding it difficult to buy something?
Drop it in the comments and help F&B leaders globally to analyse their business
#innovation#thinkdifferently2024#hospitality#hotels
Leadership Coach | Hospitality Expert | Biblical Counselor/Coach | Empowering Teams to Create Extraordinary Experiences and Transform Personal Well-Being
🌟 Transform Your Organization with Unreasonable Hospitality! 🌟
In a competitive world, true differentiation comes from making people feel genuinely valued. This isn’t about over-the-top gestures; it’s about creating memorable experiences that make clients and employees feel seen.
Will Guidara calls this “unreasonable hospitality”—a commitment to go above and beyond. I’ve helped businesses implement these practices, and the results? Extraordinary.
Want to create a culture that inspires loyalty? Send me a message or book a call here https://lnkd.in/e-Su2u3X, and let’s talk about how hospitality can set your organization apart. 😊
Another's breakthrough of #travelio x #vadsindonesia . Why Services from the hearts is critical in Hospitality business?
Absolutely! Service from the heart is indeed a cornerstone of the hospitality industry.
Here's why:
1. Genuine Connection: When employees genuinely care about guests, it fosters a deeper connection and creates lasting memories #Memorable services
2. Personalized Experiences: Heartfelt service allows staff to tailor experiences to individual guests, making them feel valued and appreciated. #Respect to ur customers
3. Problem-Solving with Empathy: Staff who empathize with guests are more likely to find creative solutions to their problems, ensuring satisfaction. #Emphathy to win hearts customer
4. Loyalty and Repeat Business: Exceptional service fosters loyalty, encouraging guests to return and promote #promotors the power of mouths 👍
#servicefromhearts#Hospitalitybusiness#vadssolutions#breakthrough
Our latest newsletter goes out tomorrow, and it's one you won't want to miss.
We interviewed the brilliant Katie Brinsmead-Stockham to ask her about the hospitality industry, the connections that are built between customers and brands, how brands can work harder for their people and what the biggest barriers to connection are.
Building real, meaningful connections with customers is what elevates brands. The shift from transactional relationships to ones more akin to friendships and human partnerships takes brands to the next levels. It's something they have to work hard to earn, but is incredibly valuable when it is.
Katie's vast experience with hotels and hospitality brands gives her a unique insight into the challenges in the industry and how to navigate them, as well as what the best of the best do to earn their place in their people's hearts.
As one of our specialists and someone we spoke to at length in building our report ‘Human Connection: The Beating Heart of Resilient Brands’, Katie really knows what it means to build brands with the customer in mind, and to create something that people truly love.
Sign up now. It'll be with you tomorrow afternoon ➡️ https://lnkd.in/eiN7KGDD#hospitalityindustry#hotels#hotelindustry#expertinterview#brandbuilding#brandconnection#pioneeringspirit#pioneeringconnection
Service often gets a bad rap. Many people see it as a lowly task, something to avoid if you can climb higher. But here’s the truth: service is powerful, and it’s the heartbeat of true leadership. Without it, hospitality would be empty, just going through the motions without real connection or impact.
I didn’t always know this. It’s something I’ve learned through my own journey, working in hospitality. Early on, I realized that the most successful moments in my career weren’t about titles or accolades—they were about the smiles I brought to people’s faces, the comfort I offered after a long day, and the little gestures that turned a simple event into an unforgettable memory. Service, I found, is where the magic happens.
For me, the beauty of service lies in its ability to transform ordinary moments into extraordinary experiences. It’s why I go the extra mile—every time. I delight in creating memorable experiences because I understand that service is not just a job; it’s a craft. And when done right, it becomes an art form that leaves a lasting impression.
Leadership in hospitality starts with service. It’s the cornerstone of excellence, and it’s what makes a good leader truly great. By serving, we build trust, forge deep connections, and create loyalty that money can’t buy. This kind of service doesn’t just benefit the guest; it boosts the entire organization, driving customer loyalty and financial success.
In the end, service isn’t just a means to an end. It’s the bedrock of hospitality, the foundation upon which lasting relationships are built. And that’s where the real value lies—not just in the business gains, but in the genuine, human connections that make hospitality more than just an industry—it makes it a passion.
I’m Joygirl Onyeka, and I live and breathe hospitality. I can elevate your guest relations to new heights and train your team to deliver service with a smile that sticks. Need professional ushers for your event or expert hostesses for your hotels, restaurants, and resorts? I’ve got you covered. Let’s transform your customer service into an unforgettable experience that keeps guests coming back for more!
#letsconnect#HospitalityExcellence#HospitalityTraining#GuestExperience#Happycustomerhappybuisness#guestloyalty
Start your week practicing TRUE HOSPITALITY!
These 7 key elements of true hospitality are simple and they can help guide not only your career in hospitality, but also your personal growth as well. After all, hospitality is a universal concept and it looks good on you!!
Which of these 7 key elements do you find most challenging (or easiest) to encounter? And which one is the easiest (or hardest) for you to practice personally?
Drop your thoughts in the comments section below and let's share our hospitality stories!
This post celebrates the profound impact of the Hospitality Industry on people's lives. From nurturing dreams to astonishing guests, every moment is filled with stories and memories. The service provided in this industry has the power to transform lives, making it a business centered on people. Embracing this ethos, we shape experiences that leave lasting impressions and shape destinies. We change lives. #HospitalityIndustry#PeopleBusiness
Regional Sales Manager North India
3moIn every industry, not just hospitality, both people and processes need to be perfectly aligned to ensure success. If people are present but don’t follow the processes, the entire system suffers, whether it’s in client management, customer service, or guest relations. On the other hand, having well-defined processes without the right people to execute them will also lead to failure. The key is balance – effective processes must be supported by people who are not only present but also trained and motivated to follow them. Without this harmony, operational efficiency and customer satisfaction are compromised. So, it’s not about choosing one over the other; both are equally important and interdependent.