Botlhale AI’s Post

View organization page for Botlhale AI, graphic

2,593 followers

For our third speaky spotlight, we are taking a look back at Amogelang Tsetse's speaky that took us through the evolving Call Centre Landscape and how AI is transforming this space! 🚀 📞 Key Takeaways: 1️⃣ Streamlined workforce management with tools like SmartPeople & Evolve. 2️⃣ Smarter QA processes using sentiment analysis with tools like Exact. 3️⃣ Centralised data access via platforms like PinPoint to boost agent efficiency. 4️⃣ AI-driven personalisation that empowers agents to deliver exceptional service. We’re excited to see how Vela, our AI-powered Call Centre Analytics tool, continues to drive this transformation in the industry! 🦾 #callcentres #callcentreanalytics #customerexperience

  • No alternative text description for this image
Emmie van Halder

Angel Impact Investor, Public Speaker, Serial Entrepreneur, Startup Coach

4w
Like
Reply

To view or add a comment, sign in

Explore topics