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Trustpilot introduces groundbreaking features enabling businesses to leverage customer feedback effectively, including AI-assisted review responses, TrustScore Forecast, Market Insights, and Review Spotlight, fostering trust and growth. Read the Latest full News - https://lnkd.in/dUU8kBEF #martech #martechedge #customerfeedback #ai #trust #businessgrowth #innovation #transformation #technology

Generative AI is the talk of the telecommunications sector - and for good reason. This revolutionary technology offers telcos the opportunity to revitalise growth and cut costs.

#genai Digital Transformation 2. The Sequel.   Help desks are an obvious value adding Gen AI use case. Expose your help desk data to Gen AI models and hook them up with a chat interface and you have an assistant to help customers answer questions much more easily. For example, early in 2024 Klarna announced that its customer help desk Gen AI chat bot was handling two-thirds of its customer queries and saving it $40m a year.    Current use caes tend to be ones asking questions of an underlying data set, summarising information or creating new content. Whilst these lead to productivity improvements they’re not really transformational.   But that is about to change. The next chapter will be about using Gen AI across value chains rather than for individual use cases. Value chains are a collection of processes and activities that an organisation performs to deliver a product or service. If the story of Gen AI so far has been about building a brain that we can talk to, the next chapter is about a Gen AI that can take action.   A good example of reimagining a value chain is applying for a passport. In the past, you had to go and get a physical form, complete the form, send it off with payment, where it would be processed by a number of people, including background checks and general administration, before it was sent back to you some weeks later.   Now the end-to-end service is automated. You complete the application online, a computer automatically runs the checks and an automated service sends off the instructions to the printer and finally to the delivery service.   It’s a classic example of Digital Transformation. It’s efficient and easy to use, but it’s a fixed process, one step at a time.    Now imagine a digital assistant that has the ability to interact with other systems and processes. For example, the Klarna help bot can be extended to execute tasks and resolve problems, leading to further automation and value creation. This is known as function calling and, whilst it is currently in its infancy, it has the potential to transform our digital assistants into highly valuable co-workers. Specifically, as they start to manage context and use data about individuals or specific situations, they will become more adaptable and flexible.   For example, a Gen AI assistant for a hospital Doctor will be able to summarise patient interactions, make recommendations for diagnosis, automatically order prescriptions, update electronic health records, schedule a follow up appointment, etc. The Doctor can interact with their assistant at any point in the patient journey and it will know the context and the patient.   If the last year was about pilots and simple use cases, the next one will be defined by experimenting with specialist assistants that have context, use specialist data and can take actions to deliver a step change in the way we use our phones and computers to help us work, shop and play. It’s the beginning of Digital Transformation 2.

Asuntosäätiö is a significant owner of residential properties in Finland. We have been collaborating closely on data platforms for several years now. In the latest project, #AI was brought in to help improve the quality of customer service whilst ensuring information security. 💼 It is important for Asuntosäätiö to understand what kind of issues customers are calling about. AI helps summarize the contents of the calls in a standardized way. 📞 With this solution, employees receiving customer calls can closely track the issues customers are calling about, and quickly address emerging themes. 🗣️ 👉 More precise, consistent information about customer needs 👉 Faster response time 👉 Information security at the center of the project 👉 Quality assured Read our customer success story, see the link in the comments! #EvitecSolutions #Asuntosäätiö #innovation

We urgently need to rethink the service sector, especially customer relationship management, which employs hundreds of thousands of young Moroccans and has helped the country tackle a significant wave of unemployment over the past two decades. AI-powered chatbots and callbots are no longer fiction. We risk losing several international clients in the coming years, and the millions of dollars in public investment must not go to waste. This study provides empirical data on Moroccans’ readiness to replace digital human assistance with AI assistance, similar to how they transitioned from physical in-store assistance to digital human assistance during the 2000s. https://lnkd.in/gx6R93Vx

Generative AI is the talk of the telecommunications sector - and for good reason. This revolutionary technology offers telcos the opportunity to revitalise growth and cut costs.

🚀 Exciting news! Verizon Communications is making a bold move by placing a significant bet on artificial intelligence (AI) as its next major growth driver. 📈 Verizon expects to double its network thanks to the increasing demand for AI technology. This is a clear indication that AI is not just a futuristic fantasy, but a powerful tool that is transforming industries and driving business success today. [1] [2] 💪 As the Director of Innovation, I am thrilled to see a major player like Verizon recognizing the potential of AI and investing in its future. This move not only demonstrates their commitment to staying ahead of the curve but also highlights the immense impact AI is having on businesses across various sectors. 🌐 AI is revolutionizing the way companies operate and make decisions. [3] One of the key areas where AI is making a significant impact is in predictive analytics and decision-making processes. By leveraging AI algorithms, businesses can now make accurate predictions and optimize their decision-making, leading to improved efficiency and better outcomes. 📊 But with great power comes great responsibility. It is crucial to acknowledge the risks and dangers associated with AI technology. The field of artificial intelligence has been progressing at an astonishing pace, and it is important to ensure that ethical considerations and safeguards are in place to prevent any unintended consequences. 🛡️ However, when used responsibly, AI has the potential to unlock endless possibilities and drive innovation across industries. It can enhance customer experiences, streamline operations, and enable businesses to stay competitive in today's fast-paced world. 🌟 I encourage all businesses to embrace the power of AI and explore how it can transform their operations and drive growth. Let's harness the potential of AI to create a better future for all. 💡 What are your thoughts on Verizon's move to double its network with AI? How do you see AI impacting businesses in the future? Share your insights and let's continue the conversation! 👇 #AI #ArtificialIntelligence #Innovation #BusinessTransformation #FutureOfTechnology References: [1] What are the risks of Artificial Intelligence? Dangers of AI technology: https://lnkd.in/dzd8u-zx [2] Unlocking the Power of AI: Artificial Intelligence in Practice: https://lnkd.in/duN3_6-k [3] Top 3 Areas Where AI is Impacting Businesses: https://lnkd.in/dp4ggvPG

In the rapidly evolving telecommunications industry, staying ahead of the curve means embracing cutting-edge technologies that drive efficiency, improve customer experiences, and open new revenue streams. Among these technologies, Artificial Intelligence (AI) stands out as a game-changer. From network optimisation to customer service, AI is transforming the way telecom providers operate, offering unprecedented opportunities for growth and innovation. https://lnkd.in/emkk7pTA

The next article in Baringa's #publicsectorproductivity series centres on our experience of partnering with a public sector body to deliver an AI solution that has transformed their operations. The impacts of getting tech right in Government aren't just financially quantifiable, the people at the heart of the process feel them the most. Have a read and let us know what you think. Matt Jones Rhiannon Evans Henry Holms Sam Atkins Hussein Sahyouni Michael Lee James Ainsley Robyn Turl https://lnkd.in/duPPgUQd

We’re excited to announce the release of TotalAgility 8.1, our latest innovation in Intelligent Automation. This update empowers government to streamline intelligent process & AI agent creation, optimize data extraction, and drive faster decision-making using our leading intelligent document processing capabilities. TotalAgility 8.1 is built to streamline and enhance essential processes like case management, claims processing, invoice processing, and FOIA requests. By harnessing advanced automation, this update enables agencies to reduce bottlenecks, increase transparency, and improve service delivery for citizens and stakeholders alike. With TotalAgility 8.1, public sector teams can confidently tackle even the most complex workflows, ensuring critical tasks are completed accurately and on time. From managing high volumes of cases to delivering seamless invoicing and compliance, TotalAgility 8.1 empowers government teams to focus on what matters most: driving impactful results for the public. See how generative AI and low-code tools make building intelligent, automated workflows easier than ever. https://ow.ly/wFsQ30sHTBW #GenerativeAI #AIAgents #WorkflowAutomation #IntelligentDocumentProcessing #TotalAgility #PublicSector #GovernmentTech