Brian Angerer’s Post

Great customer service is at the core of hospitality. Here are three tips from Tumi Hospitality to enhance guest satisfaction: ☑️ Always greet guests with a smile ☑️ Listen actively to their needs ☑️ Go the extra mile to make their stay memorable What’s your top customer service tip? Share with us! . . . #TumiHospitality #CustomerService #HospitalityExcellence

Elevate your hotel's customer service with these 10 tips with the help of guest messaging! From personalized interactions to quick response times and embracing guest feedback, discover simple yet powerful strategies to enhance guest satisfaction and loyalty. Read all of our tips here: https://buff.ly/3MT0tSp #CustomerService #Hospitality #HotelTips #GuestService

Hi everyone! Let’s get ourselves equipped with some tips that could help us flourish in the hospitality industry ☺️☺️ 5 STAR SERVICE : TIPS TO MAKE YOUR GUESTS FEEL LIKE ROYALTY 👸 In the hospitality industry, customer service is the key to unlocking guest loyalty and driving business success. As a hospitality professional, you know that providing exceptional service is crucial. In this post, I will help you explore five tips to help you take your customer service to the next level and make your guests feel like royalty. Tip 1: Active Listening Pay attention to your guests' needs and concerns. Listen attentively to their requests and respond promptly. Tip 2: Personalization Tailor your service to each guest's preferences. Address them by name, and anticipate their needs. Tip 3: Empathy Put yourself in your guests' shoes. Show understanding and compassion when they face issues or have concerns. Tip 4:Attention to Detail Pay attention to the little things that make a big difference. Ensure accuracy and precision in your service. Tip 5: Follow-through Follow up with guests to ensure their issues are resolved and they're satisfied with your service. IKE TANDOH, Ph.D.,APR, FCIMC,MCIM.

Elevate your hotel's customer service with these 10 tips with the help of guest messaging! From personalized interactions to quick response times and embracing guest feedback, discover simple yet powerful strategies to enhance guest satisfaction and loyalty. Read all of our tips here: https://lnkd.in/gD3t3mJG #CustomerService #Hospitality #HotelTips #GuestService

#YOU_BUSINESS_CAN_DIE_IF..... Did you know that a warm welcome can increase your guest retention rate by up to 50%? In the hospitality industry, the first impression is critical. It sets the tone for the entire guest experience and can significantly impact customer satisfaction and loyalty. Guests remember how they felt during their initial interaction with your staff, and a positive, friendly greeting often leads to brand loyalty and glowing reviews. This is why it's crucial to train your staff on the importance of making that first connection memorable. A genuine smile, a warm greeting, and a welcoming demeanor can turn a one-time guest into a loyal customer who returns time and again. Investing in teaching your team these soft skills can have a direct and substantial impact on your business's growth and profitablity. In my previous role at a hotel, I witnessed firsthand the power of a simple smile. One of our waitresses had such a radiant and welcoming smile that left guests always wanting to be served by her. Her smile was so genuine and her personality lovable that our Managing Director often went out of his way to gift her extra money as a token of appreciation. It wasn’t because she was the most skilled or experienced, but because her warm demeanor consistently enhanced the guest experience. She made customers feel valued from the moment they walked through the door. This simple yet powerful act not only brightened the guests' day but also contributed to higher retention rates and positive feedback for our establishment. It's a testament to how impactful a warm welcome can be in shaping the overall perception of a business. #FirstImpressionsMatter #GuestRetention #HospitalityTraining #BusinessSuccess

5 Key Tips for Exceptional Customer Service in Hospitality 1. Listen Actively – Understand what the guest truly needs. 2. Be Attentive – Small details can make a big difference. 3. Stay Positive – A warm attitude is contagious! 4. Adapt Quickly – Flexibility shows you care. 5. Follow Up – Ensuring satisfaction builds loyalty. Every interaction matters. #CustomerService #HospitalityTips #GuestExperience #luxuryhospitality #luxury #guestsatisfacations

In hospitality, guest complaints are inevitable. But with the right approach, each complaint is a chance to not only solve a problem but to build loyalty and strengthen our brand. Here’s how our front office teams can handle complaints with empathy and professionalism: 1️⃣ Listen Actively: The most powerful tool in customer service is simply listening. Allow guests to fully explain their concerns without interruption, showing that their voice matters. 2️⃣ Show Empathy: Acknowledge the guest’s frustration. A simple “I understand how that must feel” goes a long way in easing tension and building rapport. 3️⃣ Apologize Sincerely: Even if the issue wasn’t directly caused by the front office, a genuine apology shows that we care about the guest’s experience. 4️⃣ Act Quickly: Speedy resolution is key. Whether it’s a quick fix or a more complex issue, communicate timelines clearly and follow through. 5️⃣ Follow Up: After resolving the issue, a brief follow-up can reassure the guest that we value their feedback and are committed to improvement. 💡 Remember: Every complaint is a gift. These moments allow us to learn, improve, and demonstrate our commitment to exceptional service. Let’s turn each interaction into a memorable experience and make sure our guests leave with smiles! #Hospitality #CustomerService #GuestExperience #FrontOfficeExcellence #ProfessionalTips

Customer service is the heartbeat of hospitality. It's not just about meeting expectations but exceeding them to create memorable experiences. From the first smile to the final farewell, every interaction matters. Let's continue to elevate our standards and make every guest feel valued and appreciated. #CustomerService #HospitalityIndustry #GuestExperience #CustomerCare #ServiceExcellence #HospitalityTraining

𝗕𝗼𝗼𝘀𝘁 𝘆𝗼𝘂𝗿 𝗵𝗼𝘁𝗲𝗹 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘄𝗶𝘁𝗵 𝗛𝗼𝘁𝗲𝗹𝗦𝗽𝗲𝗮𝗸𝗲𝗿! In an industry as competitive as hospitality, managing customer reviews efficiently is essential to maintaining a positive image and attracting new guests. With HotelSpeaker, you have a powerful tool at your fingertips that simplifies every step of this process. 🎯 𝗪𝗵𝘆 𝗰𝗵𝗼𝗼𝘀𝗲 𝗛𝗼𝘁𝗲𝗹𝗦𝗽𝗲𝗮𝗸𝗲𝗿? - 𝗘𝗮𝘀𝗲 𝗼𝗳 𝘂𝘀𝗲: An intuitive interface that makes review management simple and efficient, even for non-technical teams - 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀: Ensure that every interaction with your customers reflects the professionalism and values of your establishment - 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝘃𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁: A dedicated team to support you and help you get the most out of the platform - 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲𝗱 𝗥𝗢𝗜: Increase customer satisfaction and generate more bookings through effective review management HotelSpeaker is constantly evolving to meet the new challenges of the industry, providing you with the tools you need to stay ahead. 📈 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝘀𝗲𝗲 𝘁𝗵𝗲 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲? Discover all the benefits of HotelSpeaker in our carousel and start transforming your review management today! Try it for free: https://lnkd.in/eA7H-M_A #HotelSpeaker #ReputationManagement #CustomerSatisfaction #HospitalityIndustry #HotelManagement #Innovation

Mastering Customer Pacing in Hospitality: In the dynamic world of hospitality, mastering customer pacing is an art form that can elevate guest experiences to new heights. It's about orchestrating every interaction seamlessly, from the moment guests step through the door until they bid farewell. Here are key steps to effectively pace customers in hospitality: 1. Observation and Anticipation: The foundation of pacing lies in keen observation. Training staff to anticipate guests' needs by attentively reading their cues, such as body language and vocal tone. This enables proactive service tailored to each individual. 2. Matching Gestures and Emotions: To establish rapport and foster a sense of connection, match your gestures and emotions to those of your guests. If they're relaxed and casual, adopt a similar demeanor. If they're enthusiastic, mirror their energy to create a harmonious atmosphere. 3. Balancing Hurry and Leisure: Strike the delicate balance between efficiency and leisure. While prompt service is crucial, it's equally important to allow guests to savor their experience without feeling rushed. Pay attention to their pace and adjust your service accordingly. •Significance of Customer Pacing :Effective customer pacing is more than just good hospitality—it's a strategic advantage. By pacing interactions thoughtfully, you enhance guest satisfaction, increase loyalty, and ultimately drive revenue through repeat business and positive word-of-mouth referrals. Remember, every guest is unique, so flexibility and adaptability are key. By mastering the art of customer pacing, you can create memorable experiences that keep guests coming back time and time again. #Hospitality #CustomerService #GuestExperience #PacingCustomers #LinkedInPost