Brian Smith’s Post

Customer service goes beyond solving issues, it’s about creating experiences that customers remember and return to. In my experience leading customer service teams, the most successful ones are those that view customer problems as opportunities to build trust and long-term relationships. What are your best practices for keeping the customer at the heart of everything you do? #CustomerService #CustomerExperience #Leadership #LeadingBetter

Customer service isn’t just a department; it should be the whole company. - Tony Hsieh" 💼 As we step into a new week, let’s each strive to make every customer interaction count – whether we’re in product development, marketing, or support. A customer-centric culture isn’t built in a day, but every team member can help create it. Visit: www.afkarprintsng.com #MondayMotivation #Leadership #CustomerExperience #CustomerSuccess #Teamwork #GrowthMindset #ExceedExpectations"

In this episode of The Customer Service Revolution, we take a deep dive with Lakshmi Rengarajan into the parallels between online dating dynamics and corporate relationship-building. Learn how the art of connection is reshaping leadership and customer engagement strategies. Listen here → https://lnkd.in/eRBmtJD6 #CustomerServiceRevolution #customerservice #Leadership #OnlineDating #ProfessionalGrowth #Networking

In this episode of The Customer Service Revolution, we take a deep dive with Lakshmi Rengarajan into the parallels between online dating dynamics and corporate relationship-building. Learn how the art of connection is reshaping leadership and customer engagement strategies. Listen here → https://lnkd.in/eRBmtJD6 #CustomerServiceRevolution #customerservice #Leadership #OnlineDating #ProfessionalGrowth #Networking

Great customer experience isn’t built overnight—it’s crafted in every detail, every interaction, every moment. It’s not just about solving problems; it’s about creating connections. That problem solving and connection starts with your team. If you're not making deposits in them, I can assure you they will be less motivated to make them in others....including your customers. #customerexperience #leadership #teambuilding

Card of the week! This week, it's the Three of Spades. Defining goals is crucial, but equally important is having a clear measure of success. Whether it's increasing revenue, boosting customer satisfaction, or expanding market share, having measurable outcomes ensures accountability and progress tracking. #GoalDefining #SevenKeyPrinciples #GoMADResultsFramework #Success #Leadership

In today’s competitive landscape, cultivating a customer-centric culture is vital for long-term success. 🌍 What is a Customer-Centric Culture? A customer-centric culture puts customer satisfaction at the core of everything, focusing on understanding and meeting their needs to drive engagement and loyalty. As CEO, putting customers first is the key to our success. 🙌  I want to make sure everyone knows our customer values, empower teams to make decisions that benefit our customers, and encourage collaboration across departments. 🙌  It’s on us as leaders to lead by example, invest in training, and track our success through customer satisfaction. Let’s keep customers at the center of everything we do! 💯 #CustomerSuccess #Leadership #CustomerExperience #Collaboration #Growth #Innovation

Reminder 👉 Customer experience happens whether we talk about it or not. It's the most important currency in today's competitive market, where every interaction shapes the future of your business. ⁣💯 Everyone is responsible for nurturing and enriching your organization's customer experience… It's a collective effort that requires commitment, empathy, and dedication from every individual, regardless of their role or department. Don't be afraid to take ownership. #customerexperienceadvice #leadership #growthmindset

Customer Experience happens whether you talk about it or not! Could not agree more Jeannie. Let's unpack this. Consider a customer checks out your store, Finds some of your offers interesting, Makes a purchase, Gets the product, Uses it, Feels it's got something lacking And lastly provides feedback on it Everything in this journey is that customers experience with your business. A well managed store, tailored offers, easy checkout, smooth delivery, empathic service agents will make that experience positive. Take away one or two of these factors and the experience will slide to the negative. Keep taking stuff away and you'll be left with a poor experience. The point is the customer did get an experience. The question is whether you were deliberate about the experience or is it just 'go with the flow'? There are no business that don't have customer experience. It's an oxymoron if you think about. There are only business that have a deliberate, well crafted experience, and businesses that have absolutely no thought about the experience. Being the latter, doesn't translate well for businesses in the current landscape. Products or service are how you make money. To "satisfy" people, experience counts the most. https://lnkd.in/dNdkwRWt

At Werq Labs, we believe that growth comes from listening and adapting. 💡   This quote from Bill Gates resonates with our core values: "Your most unhappy customers are your greatest source of learning." It reminds us of the power of constructive feedback in driving innovation and improving customer satisfaction.   We're committed to turning challenges into opportunities and creating solutions that truly make a difference.   How has feedback helped shape your business journey? Share your thoughts below!👇   #Innovation #CustomerExperience #Leadership #WerqLabs #GrowthMindset