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We’ve identified eight factors that serve as the foundations of a customer-focused culture and that will help to drive up customer satisfaction. Download our free guide here https://lnkd.in/gdvcmr69

Wondering if outsourcing missed calls to a call center is a smart move? It can be expensive and hurt customer satisfaction. With Nordic TeleCom's Smart Channels, all your missed calls are captured and directed to your in-house experts – without complex integrations, no matter where they are in the world. Boost customer satisfaction and increase sales while cutting costs. Ready to elevate your customer service? Get in touch today and let’s start working together.

Utilities are continuously working toward improved customer satisfaction. After all, happy customers are more likely to trust your utility, engage with your content and enroll in your programs and services. What are some easy ways to boost CSAT scores? Read on for essential tips. Our latest blog explores proven strategies to elevate utility customer satisfaction, from enhancing communication and personalizing experiences to implementing innovative digital solutions. Discover how your utility can build stronger relationships and increase CSAT scores with the right communications: Read our latest blog now: https://lnkd.in/exj6cZqk

Why a High CSAT Score is Your Company’s Secret Weapon in Customer Retention In today’s fiercely competitive business landscape, where customers are more empowered than ever, the importance of Customer Satisfaction (CSAT) cannot be overstated... Read the blog → https://rb.gy/c94q8o

Good day 👋 Empathy: The Key to Retaining Customers Empathy helps build strong, lasting relationships with customers by creating a sense of trust and understanding. This, in turn, can lead to increased customer satisfaction and a lower likelihood of customers taking their business elsewhere. According to Hubspot, the following are empathy phrases for customer service representatives: 👇🏻👇🏻👇🏻👇🏻

🤔 AUTOMATED CUSTOMER SATISFACTION 💯: Where do we go from here? 🚀 As we have been exploring, gauging customer satisfaction is crucial for improving service quality and fostering loyalty. 🤝 Automated customer satisfaction (ACS) solutions have become a mainstay, but their potential is far from tapped. 🤩 Here’s how we can expect ACS solutions to evolve in the coming years… 🔮 https://brnw.ch/21wJCml

“We know all too well about the grief of a bad customer service experience, that’s why we created Connectel” In 2008, Jens and Robin Leijon, two brothers from Uppsala, Sweden tried contacting customer service, only to find themselves stuck in unbearably long queues. Never knowing how long they would have to wait, and at times not receiving the help needed when they finally reached an agent. Frustration turned to distrust, damaging their view of those companies. This served as the catalyst for a visionary mission: to elevate the customer service industry by offering solutions that benefit both customers and businesses. From a belief that long-term success starts with customer satisfaction, Connectel was born.💙 Click here to read more about the journey towards increasing customer satisfaction: https://hubs.li/Q02tYNDs0

Exceptional customer service builds strong brand loyalty quickly, and understanding how to measure it is crucial. Customer service metrics offer valuable insights into a support team's efficiency and track customer satisfaction.  ⠀ Let's explore the top support metrics and see what they reveal about customer support performance 👉

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At the heart of driving high levels of customer satisfaction, we’ve identified eight factors that serve as the foundations of a customer-focused culture. Download our free guide here https://lnkd.in/eJyNg6gv