Elizabeth was #director of patient experience for the #healthcare division of a global provider of food and facilities management services.
After working more than a decade with the same employer, Elizabeth wanted a change, but her job search was not yielding results.
“As a service provider, I felt a part of the healthcare community, but also not part of it. I feel passionate about the service I provide to patients, and I wanted to find a job where I could have a more direct impact on their experience.”
“I know how to work and drive results in my field, but I didn’t know the job market or how to market myself,” said Elizabeth. “I had been out of the job market for 10 years, and I felt like I didn’t know what to do.”
Working with her #TheBarrettGroup (TBG) career consultant, Julie Mathern, in the next stage that she reaped the biggest rewards, beginning with revamping her resume and LinkedIn profile.
“My LinkedIn profile has never gotten so many views since Julie and I reworked it. At every interview I was told that my resume looks great. The metrics just popped from the page!” said Elizabeth. “The TBG program doesn’t just target job postings, it shows clients how to leverage a resume and LinkedIn profile to create a brand and market themselves, it teaches them to create new contacts and develop relationships so that hiring managers know what they bring to the table.”
Most valuable for Elizabeth were the discipline acquired via the career consultant weekly meetings, and the support rendered by her consultant that pushed Elizabeth beyond her comfort zone.
“Julie told me to get in touch with an executive that I’d formerly worked with who is now the CEO of a company. I was nervous, but I did it. He then connected me with someone who is now serving as my mentor. I’m not sure I would have done that on my own. Julie was the push I needed.”
“During the initial screening, I learned that the job’s salary range was significantly lower than my minimum requirements. Julie counseled me to continue the process, saying that ‘everything is negotiable.’ In the end, they offered me the job at the compensation level I wanted. I even asked for relocation assistance, and they were happy to do it.”
Elizabeth is now the System #Director of Patient Experience at a large, private
#healthcare system where she will oversee the entire patient experience for 24 hospitals and 200 satellite sites. In this role, she will have a direct impact on patient experience.
“I’m excited to have more of an influence. At this point in my career, it was time to make an investment in myself – and this was an investment well worth making. I felt that the coaching was so directed. I don’t mind telling anyone that The Barrett Group got me results!”
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