BUTLER Magazine’s Post

Dive into our latest article discussing the importance of building strong customer relationships in the hospitality and amusement management industries. Explore strategies for fostering long-term success. Read more: https://lnkd.in/ecgJfVYi

The Pillars of a thriving industry. Sustainability, Revenue Management, Hospitality, and Innovation are the pillars of a thriving industry. By prioritizing Sustainability, businesses can reduce their environmental impact while increasing their profitability. Revenue Management strategies optimize pricing and resource allocation, leading to higher revenue and customer satisfaction. A focus on Hospitality ensures exceptional guest experiences, fostering loyalty and positive word-of-mouth, and Innovation drives continuous improvement, keeping businesses ahead of the curve and meeting evolving customer needs. We will talk in details about each pillar separately

Pamela Carvell, Life President of HMA, explores the impact of surge pricing, from the Oasis reunion to the Taylor Swift Effect. When hotels and events push prices during high-demand times, does the short-term gain outweigh the potential damage to brand trust and customer loyalty? 👉 Read the full blog to uncover the lessons and strategies that could help protect your reputation while boosting revenue: https://lnkd.in/edpsGCYW

Delivering Promises: A Story of Outstanding Customer Service Recently, I experienced a small, personal crisis that highlighted the impact of exceptional customer service. It involved something very dear to me – my lucky hat. After attending the Analytica conference, I realised with a sinking heart that my lucky hat was missing. This hat wasn’t just a piece of apparel; it was a talisman that had been with me on many significant occasions. Determined to retrieve it, I began calling all the places I had visited during the conference week. My hopes lifted when I contacted one of the hotels. A staff member answered and immediately alleviated my concerns by confirming that my hat had indeed been found. However, she was off work for a few days and wouldn’t be able to send it until she returned. What struck me was not just the reassurance that my hat was safe, but the genuine care in her voice. She promised that she would personally handle the return of my hat once she was back. True to her word, a week later, my hat arrived at my doorstep, just as promised. This might seem like a simple act of returning a lost item, but it was HOW it was handled that left a lasting impression. This hotel staff member displayed qualities that are hallmarks of exceptional customer service: 1. Empathy: Understanding the customer’s emotional state and responding with kindness. 2. Responsibility: Taking ownership of the customer’s issue as if it were their own. 3. Reliability: Following through on promises made to customers, thereby building trust. This experience is a powerful reminder of how impactful good customer service can be. It’s not merely about the grand gestures but often about the reliability and sincerity of everyday interactions. As professionals, whether we are in hospitality, tech, or any other industry, we should strive to embody these principles. Doing so not only resolves issues but also builds loyal, trusting relationships with those we serve. In an era where businesses are often reduced to digital transactions and quick exchanges, let's remember the irreplaceable value of personal commitment and the human touch. Let’s make a promise to our customers and ourselves to always strive for this level of service. After all, the foundation of customer loyalty is not in transactions, but in the connections, we build and the promises we keep. A big thank you to Insaff at H2/H4 Hotels München. The Providion Team #CustomerService #CustomerExperience #BuildingTrust #Providion

Step 2 of Hospitality Assured’s Quality Accreditation process focuses on Customer Service Excellence and Organisational Change. Communicating clearly to customers is a given but does your organisation have a clear statement about its products, services, facilities, values, mission and commitment to service excellence? Are you managing customer expectations to the fullest? Helping organisations achieve Customer Service excellence as part of our Quality Accreditation is what we do every day. Contact us for a free, confidential chat to find out more about Hospitality Assured. https://bit.ly/3PoQhTO Or why not follow us on our YouTube channel @hospitalityassured to hear what our customers across the world have to say about us. #HospitalityAssured #HospitalityAssuredStandards #BusinessExcellence

When companies grasp the mechanisms that drive customer purchases, they can be more intentional about designing guest journeys and delivering follow-up interventions that convert. ZS explains. https://lnkd.in/gqmZ35jN

The hospitality industry is set to benefit immensely from the significant advancements highlighted in the Physical Stock Taking Services and Software from 2024 to 2032 report. The growth of the Physical Stock Taking Services and Software market signifies a pivotal shift for the hospitality industry. Technological advancements and rising demand are driving this evolution, presenting great opportunities for enhanced efficiency and customer satisfaction. Swipe through for our key points to focus on! By staying informed about these market trends and leveraging insights, hospitality businesses can position themselves for success. Request a sample copy of the report: https://lnkd.in/dHqxbsui #InventoryManagement #BusinessSuccess #StocktakingTips #UKHospitality #HospitalityIndustry

"Building a good reputation takes years, but losing it takes just one bad review." 🌟📉💬 Customer experience is the heart of any successful hospitality business. Here’s why it’s crucial: 1. Customer Retention: Happy customers are loyal customers. A positive experience encourages repeat visits and builds long-term relationships. For example, a guest who enjoys exceptional service at a hotel is likely to return and recommend it to others. 2. Word-of-Mouth Marketing: Satisfied customers become brand ambassadors, sharing their positive experiences with friends and family, which can drive new business. Conversely, a bad review can spread quickly and deter potential customers. 3. Revenue Growth: A great customer experience can lead to higher spending per visit. For instance, guests who feel valued are more likely to indulge in premium services or menu items, boosting your revenue. 4. Competitive Advantage: In a crowded market, exceptional customer service sets you apart from the competition. Businesses known for their stellar customer experience can charge premium prices and maintain a strong market position. 5. Employee Satisfaction: A positive customer environment boosts staff morale and productivity. When customers are happy, it creates a pleasant workplace for employees, reducing turnover and improving service quality. #LakeDistrictVenues #HospitalityTips #BreakFreeBlueprint #RSSAccounts #FreeConsultation #BoostYourBusiness #UltimateSuccess

"We have started an “evidence” book full of positive customer feedback. Since we read Smile as a team, our evidence book has exploded." —Thad Szott, Thad Szott Auto Group, Highland, MI "Customer service is the heart of all business - get it right and experience success or settle on being mediocre. This book helps you get it right!" —Robert Lameier, President and CEO, Miami Savings Bank, OH "Manecke reminds us that these simple manners are essential to any company's bottom line and shows how to implement them in a purposeful, effective way. Star Rating: 5 out of 5." —San Francisco Book Review #customerservice #customerservicetraining #hotels

Staffing in the hospitality industry continues to be a significant challenge, as highlighted by Victoria Burden's insights. The industry faces ongoing difficulties in recruiting and retaining qualified staff, impacting operations and customer satisfaction #HospitalityIndustry #StaffingChallenges