byVoice’s Post

📊 Research confirms agent replacement costs often exceeds $10,000. 😳 Ouch..... 1️⃣ High Replacement Costs: Replacing a call center agent costs $10,000–$20,000. 2️⃣ Turnover Impact: For a call center with 100 agents, annual turnover costs range from $800,000–$1.7 million. 3️⃣ 📊 Insight: Research confirms agent replacement often exceeds $10,000. 🎯 10 Ways to Boost Call Center Retention: 📊 Upgrade Tools & Tech: Provide cloud-based systems for increased efficiency. 🤖 Leverage AI & Automation: Reduce repetitive tasks, allowing focus on high-value interactions. 🚀 Strong Onboarding: Build early confidence with practical, real-world training. 📈 Continuous Support: Regular feedback and coaching foster engagement. 🗣️ Boost Engagement: Keep communication open and align personal and company goals. 🏆 Recognize & Reward: Use diverse incentives to show appreciation. 🏡 Remote Work Options: Offer flexibility to enhance satisfaction. 🤝 Foster Collaboration: Encourage team-building activities. 📅 Clear Career Paths: Provide opportunities for growth and advancement. 🌟 Positive Culture: Promote employee well-being and a supportive environment. ❓ What are other ways to reduce turnover? 🔗 Subscribe 👇 to #CXUnplugged for weekly data driven insights https://lnkd.in/gE4FvXMR #CallCenterRetention #EmployeeEngagement #CustomerExperience #AIinCustomerService #LeadershipDevelopment

While everyone is anxious to see a return to normalcy in their work and home lives, that doesn’t mean that they want #customerservice to return to pre-pandemic standards. Vijai Shankar at Uniphore takes a look beyond #costreduction , and how you can use #automation to achieve strategic business outcomes. #contactcenter

Automation and Intelligent Agents: Transforming the Day-to-Day Operations of Businesses We are living in a new era of business, driven by automation and intelligent agents. Technologies that once seemed distant are now changing the way we work every day. Companies that integrate these solutions not only gain efficiency but also transform the way they operate and innovate. Here are some ways automation and intelligent agents are changing the game: 1. Operational Efficiency: Repetitive and manual processes can be automated, freeing teams to focus on strategic and creative tasks. From customer service to inventory management, automation ensures everything runs faster and more accurately. 2. Agility in Decision-Making: Intelligent agents can collect, analyze, and interpret data in real time, enabling faster and more informed decisions. This helps businesses respond quickly to market changes and adjust strategies with greater confidence. 3. 24/7 Customer Support: With virtual agents and chatbots, companies can offer continuous support to their customers without needing human intervention in every interaction. This means greater speed and customer satisfaction, along with reduced operational costs. 4. Continuous Improvement: Automation and intelligent agents can learn from daily operations, continuously adjusting to improve performance and identify new optimization opportunities. The future of business lies in the ability to transform day-to-day operations through these technologies. Integrating automation and intelligent agents is not just a way to increase efficiency – it’s the key to creating a more innovative and competitive work environment. How is your company preparing for this transformation? #Automation #IntelligentAgents #Innovation #DigitalTransformation #Efficiency #Business #Technology