Camille Trim-Dingwell, C.C.X.P.’s Post

🕰️ Patience: A Virtue in Business ⏳ In a world where we're accustomed to instant gratification, patience often seems like a forgotten virtue. After working in an industry that is so meticulous, I wanted to take a moment to revisit the importance of patience based on my personal experiences at By the Boutique. ▶ Personal Growth: Transitioning from a fast-paced agency environment to one that prioritises precision has been a transformative experience for me. It's a reminder that luxury, whether in hospitality or business, cannot be rushed. ▶ Building Relationships Takes Time: From initial pitch to securing a client, the process often spans over several months at BTB. Although this timeline seems lengthy -- considering we often equate speed with success -- it's a reflection of the careful consideration and deliberation that goes into decision-making, particularly in industries like hospitality. ▶ The Art of Detail: Even after securing a client, the journey from ideation to execution can be a lengthy one. Consider the meticulous craftsmanship of a luxury boutique hotel. Every aspect of a guest experience is meticulously planned and executed. It's a testament to the value of patience in ensuring that every detail contributes to the overarching brand experience. Although this post might be redundant, it is important to remember the value of patience on days you're feeling restless. It's not just about waiting idly; it's about understanding that great things take time to unfold. So if you find yourself navigating a slower pace than anticipated, embrace it. Remember, progress may be gradual, but it's worth the wait. After all, patience truly is a virtue. #Patience #BusinessInsights #ProfessionalGrowth

"If you know me on a personal level, you know that consistency is really important to me. In fact, it’s one of my core values. Consistency is about showing up when you don’t want to, again and again. And when you do show up, it’s doing it in a way that shows the same enthusiasm as the first time." Read more from my latest blog here:

Why Your Attitude is Your Brand in Hospitality Step into any hotel lobby, and you instantly feel the pulse of the place. What sets the tone? It's not just the decor—it's the smile and energy of the staff that greet you. However, when you're welcomed with indifference or, worse, a frown- the ambiance shifts. This is more than just poor service; it’s a missed opportunity to make a memorable impact. Your attitude doesn't just contribute to the experience—it creates it. Here are some tips to master the art of positive influence: • Cultivate Self-Awareness: Know what lights your fuse. Recognize shifts in your mood before they affect your service. • Redefine Challenges: Shift your focus from stumbling blocks and see every problem as a chance to excel. • Embrace Gratitude: Maintain a daily gratitude log. It’s about appreciating the small wins that often go unnoticed. • Choose Positive Influences: Surround yourself with positivity. It’s infectious. Reduce interactions that drain your energy. • Be the Example: Remember, your vibe sets the tribe’s tone. Exhibit resilience and inspire your team through your actions. Why does this matter so much? Because our guests aren’t just buying a service; they’re buying an experience shaped by our emotional offering. What’s your choice today? Aim to make positivity the default setting.

How I immediately earned deep trust from my biggest client - Radical Honesty 🔑 Weeks ago I'm walking around the Apple store, on the phone w/ a client. This is a whale of a client, who loves audio messages as much as I do. (Imo, audio messages has the personality of a phone call w/ the convenience of a text...prove me wrong!) We were discussing the pros and cons of different resorts for his next conference. 🤝 I was sharing the value of Hyatt Hotels Corporation's Dreams and Secret's resorts. He wanted to explore more Marriott Hotels, Who do not have a strong all-inclusive arm of the company. I also mentioned that although I'm happy to book Marriott International For their group, that my experience with their all-inclusives is minimal And their agent commission is much lower, so... We'd need to offset that somehow. 💲 I was upfront and honest. Why? It's who I am. But also... My services are free 💸 So, if I took a 40% cut in commission We'd need to compensate for it in the overall guest's pricing Wasn't sure what his response to that would be, but I knew I wouldn't get Anywhere in building my brand and my business if I undercut my services. See his response below. Sent me a 90 second audio message just to thank me for my honesty. He said it was the greatest thing I could've done to gain trust with him. Pure Honesty. That conversation really drove Home for me that the foundation of true trust is Earned through transparency, integrity, and authenticity. 🧱 🌱 Don't maniuplate your clients, you'll never win. In fact, you're working with people who want To grow their business as well. Agree or disagree? Let me know in the comments how revealing professional insights has impacted your client's confidence! 💬 #ClientRelationships #Transparency #TrustBuilding #Authenticity #BusinessGrowth

Creating memorable experiences with our team the way we do with our guests. Striving to do better than the over simplified model of effort-reward and consider our daily decisions in an ethical and humanistic regard. Your daily decisions can align your team for future cohesion and success. #hotelemployeeday EVERYDAY #organizationalmanagement CHANGING INDUSTRY TRENDS Insightful read from Luke Kreitner who wisely points out the importance of recognition in hospitality and I think we can all relate. https://lnkd.in/eh7GYtem.

The First Impression That Changed Everything I’ll never forget the first time we visited a new church after moving. I walked in, unsure where to go. No one greeted me. I found a seat in the back and watched as others connected, laughed, and shared stories. But no one noticed us. I left that day feeling invisible—and we never went back. That experience shaped how I’ve approached hospitality in every role since. Whether it’s a church or a business, the first impression sets the tone for everything. Now, I help organizations create environments where no one feels invisible—where every guest knows they belong from the moment they arrive. If you’re ready to transform your guest experience into one that leaves a lasting impact, let’s connect.

Does the pressure of your role leave a mark on your heart? Like this heart-shaped stain, the pressures of luxury hospitality management can leave a lasting impression on the things you care about most: • Your relationships • Your sense of joy • Your creativity • Your well-being But pressure doesn’t have to define how you lead or live. Let’s work together to ensure the passion for your work stays strong without leaving a mark on your heart. Book your FREE 30-minute discovery call with me today, and let’s explore how to turn this pressure into strength. #love #hospitality #wellbeing

I came across the famous Sherlock Holmes quote 🔍 “Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth.” written by Arthur Conan Doyle and it stayed with me. This quote resonates deeply with the role of a Concierge. In our world, each day presents complex requests and, sometimes, seemingly "impossible" tasks: securing last-minute reservations, organizing intricate itineraries, or finding unique, personalized experiences. Much like Holmes, we navigate these challenges by systematically eliminating what *won’t* work—fully booked venues, logistical barriers, options that don’t align with the guest’s needs. What’s left, even if improbable, often holds the solution. The key is to approach each request with resourcefulness, creativity, and a commitment to going beyond expectations. That’s where a concierge’s expertise shines—turning the improbable into a memorable reality. #ConciergeLife #Hospitality #SherlockHolmes #CustomerExperience #ProblemSolving #GoingBeyond

The significance of language within the Systems & Processes Element of the SERVICEBRAND methodology is often underestimated, sometimes even overlooked entirely. Yet, language profoundly influences the organizational atmosphere and should not be disregarded.   Consider Marriott's practice of addressing all employees as "associates." In my role as managing director at a five-star Marriott hotel and country club, terms like "staff" or "employee" were consciously avoided. Instead, Marriott insist on using the term associates. In our hotel, we chose to capitalize "Associates" to imbue it with added authority and value. Whilst this doesn't alter the technical employee-employer relationship, it does reflect a deeper respect for the pivotal role the Associates play.   Marriott's consistent presence in the top 10 or top 100 companies to work for over 27 years underscores the conscious design of their systems and processes, fostering an authentic and respectful experience for associates, service partners, and customers. https://lnkd.in/eUuCZhqj   Conversely, a train company suffering from poor customer satisfaction discovered that frontline employees referred to passengers as "human freight." It's no wonder service suffered; language sets the tone.   Language can serve as a distinctive element of a brand's identity, a SERVICEBRANDSignature. For instance, a simple greeting like "Welcome to XYZ Ltd" unmistakably identifies the company. Ritz Carlton elevated this by a focus on their philosophy of “Ladies and gentlemen serving ladies and gentlemen” and training members of the guest facing team to respond with "It's my pleasure," personalized with the customer's name, rather than casual acknowledgments like "OK" or "That's alright." Language indeed sets the tone.   What is your organization's approach to language? Is it recognized as a vital component of Systems and Processes, or is it left to develop without strategic direction?   More importantly, are you just telling your employees to say and do things as told, or are you encouraging them to consider the impact language and behaviour can have on the employee and customer experience and, ultimately, the reputation of the organization?   #SetTheTone #SystemsAndProcesses #Systems #Processes #Branding #Experience #Hotels

I remember lying on the couch in a huge executive suite in one of the world's most famous hotels, looking out at a panoramic view of Miami Beach. Although my wife and I are not ones for the “bling” Miami lifestyle, the view was beautiful and the response from most would have been some level of gratitude and appreciation. Instead, I was preoccupied with negative thoughts, projecting forward to the end of the year when I’d finally been proven to be an imposter and fired for underperforming. At the time that was quite a ridiculous idea. I’d been consistently achieving “Presidents Club” awards” year after year, and this particular year I’d gone one step further and received a particularly prestigious award, hence the room upgrade. In some ways our minds are perfectly formed, in others, we’re flawed. Most of us have ingrained negative patterns, perhaps like a software virus, which can kick in when we’re stressed or particularly busy. They’re often known as cognitive distortions. Although I like to think of myself as generally optimistic and resilient, I am prone to castrophising, i.e. running through a chain of negative thoughts that leads to the very worst possible scenarios. Of course, none of us want to become complacent, and a bit of stress is very beneficial, however, when our negative forecasting becomes irrational it’s something we need to address. Simply knowing how our minds work, and what the negative patterns of behaviour that we’re prone to can be a huge step forward. In my blog article below (link in the comments), I talk through some of the most common cognitive distortions. I’m sure you’ll recognise one or two of them! For a more in-depth, bespoke understanding of how your mind works, and why you may be facing particular challenges, feel free to schedule a complimentary chat with me by clicking the “book an appointment” link above.