Capturi (a Puzzel company)’s Post

Empathy is one of the most effective ways to improve overall customer satisfaction levels. In fact, by using empathetic phrases you can increase customer satisfaction by 15%. But despite its proven effectiveness, only 26% of agents use them. Some of the most effective empathic expressions are: “I understand,” “I agree,” or “You’re absolutely right.” When customers feel heard and valued, they are more likely to remain loyal and share positive experiences about your brand with others.

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