Capturi (a Puzzel company)’s Post

Just finished Building Rapport with Customers (2022). Some good parallels to how we interact with our peers, reports and leaders as our customers. Check it out: https://lnkd.in/gnXc5v7Y #clientrapport #customerservice

I’m thrilled to add this certification to my professional toolkit! This course deepened my expertise in troubleshooting, problem-solving, and customer service strategies—skills that are critical in driving client satisfaction and resolving issues efficiently. Whether it’s navigating complex situations or turning customer frustrations into trust-building opportunities, I’m committed to applying these insights to elevate service standards in every interaction. A huge thank you to LinkedIn Learning for the invaluable content, and here’s to continuous growth! 🌟 #CustomerService #ProblemSolving #LifelongLearning #ProfessionalDevelopment #ClientSuccess

I'm excited to finish the course “Customer Service: Problem-Solving and Troubleshooting”. This course is a full package, I got to know more strategies to troubleshoot and solve problems in better ways.  We were told not to release 'bad' news to a customer through an email but a zoom call or any other call is more better. Also, honesty is required in all we do. #customerservice #customersupport #customersuccess #troubleshooting 

Just finished the course “Customer Service: Problem-Solving and Troubleshooting” by Noah Fleming! Check it out: https://lnkd.in/gHYhkggW KEY TAKEAWAYS:  In this course, learned critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.  Discover how to effectively deal with issues, while maintaining a positive relationship with customers. learned how to identify and resolve larger systemic issues within company.How to build Customer Service Skills  #troubleshooting #problemsolving  #customerservice.

Your all-in-one system for managing all types of calls effortlessly. 🚀 Step into the world of innovation, efficiency, and exceptional customer support! 🚀 CALL 24 is designed to establish continuous connections between companies and customers, allowing direct calls via widgets installed on your website and consolidating customer information streams from three sources into a single window. Key Features: 🔹 Support for over 2000 customers simultaneously. 🔹 Allocate inquiries from various projects to specific operators. 🔹 Segment the database by any parameters. 🔹 Analyze calls from all directions. 🔹 Multimedia support including text, voice, and video calls, and file sharing. 🔹 Escalate unresolved inquiries as tickets to higher departments. 🔹 Detailed reporting of inquiries. 🔹 Track statistics on project inquiries. 🔹 Customer rating and evaluation of operators. 🔹 Real-time screen sharing for close assistance. 🔹 24/7 customer support. 🔹 100% guarantee of customer data security. CALL 24 - Your customers deserve the best support! 🌐 Learn more: Call24.uz

📚 Keep your knowledge base updated! Regular audits and updates ensure customers get accurate info, reducing support requests and boosting satisfaction. Learn more tips in our latest blog post! #CustomerSupport #ITCompanies #KnowledgeBase

Just completed the ‘Customer Service: Problem-Solving and Troubleshooting’ course by Noah Fleming on LinkedIn Learning! This course offered practical strategies for addressing complex customer issues and turning challenging situations into positive experiences. Noah’s insights on effective troubleshooting have given me valuable tools to elevate the customer experience and build stronger relationships. Ready to put these skills into action! #CustomerService #ProblemSolving #Troubleshooting #CustomerExperience #LinkedInLearning #ProfessionalDevelopment #NoahFleming #ServiceExcellence #SoftSkills #ContinuousLearning

Is customer training the key to business success? In today's fast-paced world, it's not just about selling a product—it's about empowering customers to get the most value from what they buy. From boosting retention to reducing support costs, effective customer training sets businesses apart. Discover why customer training is now a strategic must-have for organizations looking to thrive. https://lnkd.in/eY8GS7S8

Applying Critical Thinking to Effectively Resolve Customer's Problem Critical thinking is not just a skill—it’s a “superpower” for those working in the customer service industry. It allows us to look beyond the current situation and challenges, providing solutions that truly address the root cause of the problem. By applying critical thinking in customer support, you not only resolve issues more effectively but also build stronger, more engaged relationships with your customers. Read more at: https://lnkd.in/gbS87nmi

Just completed the course “Customer Service: Problem-Solving and Troubleshooting”! 🎓 Key takeaways include effective communication, identifying root causes, and implementing practical solutions. Check it out:https://lnkd.in/gGyqSgK5  #CustomerService #ContinuousLearning #ProblemSolving #ProfessionalDevelopment