Knowledge databases are invaluable assets when managed correctly. The fact is that on average, customers lack the necessary knowledge in around 12% of all conversations. To avoid outdated material and facilitate easier knowledge management, you should base your knowledge database on customer inquiries. This makes it easier for agents to answer questions quickly and accurately, leading to better experiences for both customers and themselves
Capturi (a Puzzel company)’s Post
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Customer-Centric Data Analyst《》Real Estate VA 《》Property Manager 《》AirBnB 《》I'm a Buildium Expert 《》Data Analyst with customer support experience 《》Customer Support Expert 《》Sales Wizard 《》CX 《》 Lead Gen
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Technical support Engineer|Technology|Global-Customer Support|SQL|AWS-Cloud|PL-SQL| Ex IQVIA|Ex Bioclinica| @ ArisGlobal | Pharm D
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📚 Keep your knowledge base updated! Regular audits and updates ensure customers get accurate info, reducing support requests and boosting satisfaction. Learn more tips in our latest blog post! #CustomerSupport #ITCompanies #KnowledgeBase
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Entrepreneur I CEO | Founder I Global Strategist l Data Scientist l * FGN youwin Awardee 2011 *World Bank Awardee *Top Rated agro processor Expert *Commodity trade *Leadership &Excellece Advocate *Global citizen
What Do Customers Want? The secret to customer service success is to know exactly what customers want and to build and deliver your products, services and your organization to meet and exceed these wants. Thankfully, it is no longer a secret what customers want, and our whitepaper explains the wants of all customers and how you can apply this knowledge to transforming service delivery in your organization
