Care Opinion reposted this
Do read this Care Opinion Annual Review 2023-24 - there is much learning here for all who work in the NHS from compliments as well as complaints. And so good to see the excellent NHS Lothian figures: Subscription members: 321; Number of stories told: 482; Number of responses: 698; Response rate: 99.17%; Story reads: 56,695 timesandd Percentage of stories are entirely positive: 71% are positive. #nhs #complaints #compliments
We are thrilled to present our Annual Review of stories told about NHS Scotland services in 2023-24. The theme this year’s review is ‘Over a Decade of stories – Inspiring learning, growth and change’, where we celebrate the over 45,000 stories in total that have been shared by patients, service users, relatives, carers and friends on Care Opinion. Each of these stories have been gratefully received by services, with over 58,000 responses from staff, where they have shown how they are going to use this feedback to improve services for everyone. In this year’s review, we also do a deep dive in to the 9,405 stories shared in 2023-24. Follow the link below to read our blog and access the full report: 🔗 https://lnkd.in/dUcK9PZx Thank you NHS Scotland! NHS Ayrshire & Arran, NHS Grampian, NHS DUMFRIES & GALLOWAY, NHS Borders, NHS Fife, NHS Forth Valley, NHS Greater Glasgow and Clyde, NHS Highland, NHS Lanarkshire, NHS Lothian, NHS Orkney, NHS Shetland, NHS Tayside, NHS Western Isles, Scottish Ambulance Service, NHS Golden Jubilee, NHS 24
Depute Chief Executive, Grampian Housing Association
3moThanks Carolyn. My wife regularly attends hospital appointments across a range of disciplines. She uses Care Opinion to give praise as well as where there is room for improvement. I would encourage others to do similar.