Care Opinion reposted this
Thoughtful THIS Institute (The Healthcare Improvement Studies Institute) article by Professor Graham Martin. This resonated in particular: "Wider systems that support good management and respond swiftly and proportionately when things go wrong are vital – including rationalising what some have called the “maze” of “tangled, ill-coordinated” routes for raising concerns that often typifies healthcare organisations." It would also help if the outcome (and learning) from whistleblowing concerns, complaints, grievances and 'adverse events' could be brought together - say in a report to the Board (so that it is a public document) or in an annual report - together with acknowledgment and learning from the majority of times when things do go right and work well (thinking here about compliments and from sources such as Care Opinion ).
How do you ensure staff’s concerns are voiced and heard in a complex system like the NHS? With less than a third of doctors saying they would be comfortable raising concerns according to a recent BMA survey, and over 60% fearing reprisals if they spoke up, there are warnings of an emerging scandal around suppressing those who blow the whistle and call for greater accountability. Director of Research at THIS Institute, Graham Martin explores this recent challenge and what can be done to increase willingness to speak up to improve quality, safety, patient experience and staff welfare. Read the blog: https://ths.im/3AbzIps
