Carlos Chavez’s Post

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Head of Digital Customer & User Experience @ Team Global Express | MBA | Monash Business School

What's design’s impact on future generations? At a recent Service Design Circle ⭕️ session hosted by Emilie Moravec, we approached a complex question: how can design today shape better future outcomes for people and planet? From the development of ‘infinite scroll’ experiences to life-centred design, we looked at how the choices we make influence more than just the intended users. While focusing on people and planet, we also explored key business-centric insights that connect the two: ✏️ Ethical and environmental pressures are opportunities to align design with broader business goals—doing the right thing can also drive better outcomes and more sustainable business models. ✏️ Being a "good ancestor" (nod to Roman Krznaric’s book) means pushing for longer-term thinking to identify down-stream impacts when planning. ✏️ Systems thinking can be a tool to connect the dots for businesses, showing how small changes can ripple through—and either strengthen or weaken—the system and intended outcomes. ✏️ Mapping broader impacts can shift the conversation beyond immediate user needs to consider the bigger picture. It’s not always easy to push for long-term thinking. However, understanding future impacts on what the business values gives us a unique way to influence decision-making. What do you think? Is this possible or pie in the sky thinking? Emilie Moravec, Jin Wan, Nick Gaff, Ashleigh W., James Field, Service Design Show, Brad Alphonso, Marc Fonteijn https://lnkd.in/gAb7ihSH

Iva (reads like Eva) Halacheva

Strategic Design // Experience Design // Service Design // MBA

1w

Carlos, what is a Service Desgin Circle?

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