Carol Pais’ Post

The Important of Introduction and Training for New Staff

Training on CMAAA and an awareness on KCC 📍

We can’t wait for you to see these data on the evaluation of assent-based training of supervision practices at #AssentCon2024 !!

We can’t wait for you to see these data on the evaluation of assent-based training of supervision practices at #AssentCon2024 !!

Three weeks into the training contract and your supervisor starts ramping up the difficulty levels of the tasks.

For all the contact center trainers in my network, here is a very helpful article by CX expert and master trainer, Sangeeta Bhatnagar on "How to keep agents engaged during training!" She makes great points about how trainers can help their agents with: 1) Feeling isolated, if the agents are remote or hybrid, 2) Short attention spans. So, agents stay engaged during training, and 3) Helping agents deal with technology challenges. It's a worthwhile read in this month's Contact Center Pipeline magazine! #contactcenter #training #CX #EX

The minimum standard of competence in the basic training

Giving training on safety in GBPL MBD

Enclosed below is the detailed schedule for the one-week training program from (29th July - 2nd August 2024)

In our country also it is very important to give fire training from primary level.